Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Toyota Mall of Georgia Service Center
Buford, GA
1,556 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,556 Reviews of AutoNation Toyota Mall of Georgia Service Center
Sort by
August 03, 2020
I purchased a used toyota sienna from Autonation Toyota I bought over 13 vehicles this is my worse place purchasing a vehicle. I would never recommend anybody. After i purchased a vehicle i found out i stil I bought over 13 vehicles this is my worse place purchasing a vehicle. I would never recommend anybody. After i purchased a vehicle i found out i still missing a vacuum hose, i called my sale guy he said he take care of it. Never call me back. Finally text me back told me he doesn't work for Toyota Mall of Georgia anymore. I went to the dealer the guy at the service told me he talk to his manager, they will take care of it. Once again, never receive any phone... More
by thuymy1210
Employees Worked With
No Command
July 30, 2020
Customer service was phenomenal Michael Lee was a great service advisor! He was kind, courteous, and patient. There was a mix-up from another dealer, but he handled the problem smoot Michael Lee was a great service advisor! He was kind, courteous, and patient. There was a mix-up from another dealer, but he handled the problem smoothly and kindly. He got my car into the shop quickly, even without an appointment. He explained the problem, it was fixed in a timely manner, and he had me back on the road in no time! Thank you Michael!! More
by Kelby
Employees Worked With
Michael Lee
February 29, 2020
Great service!!! Since 2002, I have purchased two Toyota Corolla cars and one Toyota Tacoma truck. I have had great service and recently went in for a recall on my air Since 2002, I have purchased two Toyota Corolla cars and one Toyota Tacoma truck. I have had great service and recently went in for a recall on my airbags on my 2006 Toyota Corolla. James Pak, the service land manager, did an excellent job making sure my car was serviced in a timely manner. Also a very reasonable price for an oil change. I also met with Mr. Neema Williams who was very nice, and worked very hard to get me a great deal on a 2020 Toyota Corolla LE. I couldn't ask for better service!!!! More
by Phyllis Marshall
Employees Worked With
James Pak, Neema Wiggins
February 28, 2020
Best service team! I love the fact that the technicians are willing to talk with me as a customer. At other service centers I've been at, I usually never see my tech. Co I love the fact that the technicians are willing to talk with me as a customer. At other service centers I've been at, I usually never see my tech. Communication is very good here and the new texting to update feature is awesome. More
by jpvk
Employees Worked With
Mike Lee, Israel
February 13, 2020
My service Cordinator and Tech does an excellent Job. Map is always courteous, answers any questions and gets me out of there as soon as possible. is always courteous, answers any questions and gets me out of there as soon as possible. More
by lauramrrll521
Employees Worked With
Map Mouth
November 10, 2019
My dad is Wade and he is beyond awesome. He knows how to get you in and out and make sure that you’re 100% satisfied. He’s very dedicated and LOVES what he does and making all of his customers happy! get you in and out and make sure that you’re 100% satisfied. He’s very dedicated and LOVES what he does and making all of his customers happy! More
by Maya Larry
Employees Worked With
Wade Larry
October 30, 2019
Great place Everyone is exceptional. Would not go anywhere else to shop or service my cars. Love the atmosphere and the a way I am personally assisted anywhere else to shop or service my cars. Love the atmosphere and the a way I am personally assisted More
by Cindy guillory
Employees Worked With
Shannon and kyle
March 16, 2019
Damaged from Wreck.. I have a 2016 Toyota Camry. I worked with Chris R. The service advisor. My car was in shop 6 days. I was told my car is driving just fine. Long story I have a 2016 Toyota Camry. I worked with Chris R. The service advisor. My car was in shop 6 days. I was told my car is driving just fine. Long story I got lied to. I still hear the noise I heard due to accident and he heard it himself yet told me to come back in a week. After I had to miss some of my workday to chase a check so that the tech could get paid. He stated this was last day of pay period and I really needed to come up there today, 3/15/19. Also while picking up car Chris asked if I check my voicemail on my phone. I was like no. I never do. He said whatever you do if you have one just delete it. I was like um ok. He said that when he and I were on phone and I was explaining how I have been screwed by another shop about my damages to my car and all that his wife could hear me. He said he was just venting and that not to take it personally. I kinda laughed it off. At 8:40 PM on 3/15 I check the voicemail.. Not knowing the voicemail was talking about me!!!! Ken the tech and Chris were talking about how they feel for the other shop, talked about how his wife could hear him talking to me and that they feel sorry for my boyfriend! I then text Chris letting him know that voicemail isnt cool ! He did try to call and text saying sorry. I did advise I will be at Toyota... Oh and my alignment was so messed up the tech made such a big deal about it when I put in shop they printed it out! When paying my $500 deductible I asked for alignment, they "um don't have it!" Little sketchy since it was such a big deal!! Tires that I had to chase down to get from another shop were supposed to go on back. But are on front and told no big deal!! Chris and I drove around in my car because I heard the noise in my steering again and so did he. He said next Saturday would be a great time to come back!! Haha really just paid for something not fixed. I'd be aware of this place. I'm extremely disappointed!!! I have filed complaint with statefarm over this.. I'm still not done because this dealership needs to make it right. I'm scared to have my car back in there... More
by Kristin2903
Employees Worked With
Chris and Ken
May 16, 2018
Big time cheating with repair cost 10/17, VSC lights ON and everything shut down, Repair cost +$700. An exact same issue happened on 5/18, repair cost $6 for parts and $85 for labor. 10/17, VSC lights ON and everything shut down, Repair cost +$700. An exact same issue happened on 5/18, repair cost $6 for parts and $85 for labor. More
by Abidur
Employees Worked With
don't remember
