AutoNation Toyota Mall of Georgia

David S in service was excellent to work with! Made sure my experience was exceptional, will be using them moving forward. Made sure my experience was exceptional, will be using them moving forward. More

Having a reservation means nothing here. Every time I still end up waiting hours for a simple oil change to be completed. Not sure the point of scheduling a reservation when it takes a half Every time I still end up waiting hours for a simple oil change to be completed. Not sure the point of scheduling a reservation when it takes a half a day. There’s always some ‘my dog ate my homework’ excuse. The mechanics and the work is very good, at least. More

Service is done on time & Shannon is the best! I always receive great customer service & a friendly welcoming atmosphere! I always receive great customer service & a friendly welcoming atmosphere! More

Was very impressed how guick I was taken care of. From in and out was less than an hour From in and out was less than an hour More

Paul Kim was so nice helping me with my service and needs of my car. Paul told me everything that I needed done with my vehicle and he made sure that I understand every part that I wasn’t understanding. Tha of my car. Paul told me everything that I needed done with my vehicle and he made sure that I understand every part that I wasn’t understanding. Thank you so much and I will be back. More

I have all of my vehicles serviced at Toyota Mall of Georgia. Great service every time Georgia. Great service every time More

Awesome job! Al is awesome! Wonderful work and service ! Definitely will be back . They take care of customers Al is awesome! Wonderful work and service ! Definitely will be back . They take care of customers More

Brought my brand new car back in because when we took it there were minor scratches on the exterior window panels. When I picked my car up (service was extremely great with the turn around time) they had no there were minor scratches on the exterior window panels. When I picked my car up (service was extremely great with the turn around time) they had not washed any of the road dirt off the car so I could not even tell if they fixed the scratches or not). When I mentioned this, the dealer employee said he didn’t want them to wash the car since the scratches had just been repaired???? They should have at least cleaned it off prior to fixing the scratches but did neither. He said to me as I was leaving if you see they are not repaired correctly bring it back in! Not the level of service I expected and as such are rating them poorly. Who wants to drive all the way back to the dealer if they did not fix it correctly and have to leave their car for a repeat repair? More

This is the best dealer and it has the best customer service and most kindest staff ever . Always the best experience service and most kindest staff ever . Always the best experience More

I love my Toyota Highlander…the AutoNation Service dept…not so much. The first time I brought my Highlander in for service, the rep was extremely pushy with my wife trying to talk her into services sh dept…not so much. The first time I brought my Highlander in for service, the rep was extremely pushy with my wife trying to talk her into services she didn’t want. I brought the Highlander in myself the second time. I signed for an amount of services, but when the work was finished and I was paying, the total charge was more. When I questioned the increase the rep didn’t know why. I said I’m not paying more than I signed for. At that point a “discount” was applied to get the amount back down to the amount I originally agreed upon. Both reps who helped were courteous but I felt like it didn’t matter to them. I realize cars are expensive to fix and maintain. All I’m looking for is a dealer that I can TRUST to service my Toyota. I don’t think I’ve found it. Al Rudnik More