AutoNation Toyota Mall of Georgia

Great customer service, secured my return business. Great expediting my time. Great Great Great Great Great expediting my time. Great Great Great Great More

Had a good experience with Alen Kadiric. He answered all my questions. Service was done in good time . He answered all my questions. Service was done in good time . More

Honestly I was quite disappointed by this experience. My service advisor was very nice and made the experience quite a bit better but that's the only good part. I walked in and was immediately bombarded My service advisor was very nice and made the experience quite a bit better but that's the only good part. I walked in and was immediately bombarded by a man demanding I tell him who my service advisor was and I had to look through my emails to check and he seemed to get more and more frustrated each moment I checked. Also after I left from retrieving my car, I was driving down the road and heard a very loud scraping sound about 4 miles away from the dealer and when I went to check on it... My entire front plate assembly had basically fallen off the vehicle. There are 5 screws for it, only 1 of them was put back on. I pulled over and called and was immediately greeted with the hold tone for 10 minutes and then hung up on. I called back and was told to wait and then another 10 minutes passed and was hung up on again. My service advisor eventually called me and said a tow truck would come and get me. The tow truck guy was very nice and made me feel a lot less frustrated. The whole experience was very stressful and turned me off from the Toyota network. Also they bent my key and only "bent it back to normal", after I had to ask about it. I asked for a new one and still haven't heard anything back for a week. Also I checked under my hood and noticed 6 of my plastic clips missing from the assembly. I know they were there before because I had just had an inspection on the vehicle at another dealership. More

Everyone at the dealership or for testing to deal with friendly and eager to help. Especially the young lady who sold me the car Gabriela I would buy a car from her again in a minute. friendly and eager to help. Especially the young lady who sold me the car Gabriela I would buy a car from her again in a minute. More

They were kind and friendly. The solved my solutions the same day. Gen was very nice. What i did was services on my car. The solved my solutions the same day. Gen was very nice. What i did was services on my car. More

SHADY AND UNETHICAL BUSINESS PRACTICES I HAVE MAJOR CONCERNS ABOUT THIS LOCATION IN GEORGIA. I leased a Camry from Toyota in 2020 and had a pretty good experience. As my lease term was ending this year CONCERNS ABOUT THIS LOCATION IN GEORGIA. I leased a Camry from Toyota in 2020 and had a pretty good experience. As my lease term was ending this year (2023), I began getting calls to turn my vehicle in early. I started talking with a salesperson at Autonation Toyota near the Mall of Georgia. He was very helpful in trying to locate the car that I wanted and told me that I would be able to lock in a similar monthly payment. My credit is stellar. I am often out of town for work so we corresponded a lot via phone. He would send me cars that were on the lot or let me know about cars that would be arriving. I was told about a car arriving on a Friday and it was exactly what I wanted. So I booked the earliest appointment I could get that Friday and traveled back to Georgia. The salesperson let me know that Thursday that the car was gone. So I go to the dealership to figure out what is next for me and as I’m seeking to find a new vehicle, I realize a shift. The language went from “you will be able to have a similar monthly payment” to “market prices are high and if you want a lower monthly payment, you will have to make a down payment”. This was not communicated to me on the front end and I could tell the salesperson was uncomfortable with this. There seemed to be tension between him and his superiors. I was then told that if I wanted a vehicle with no down payment, they could only work with at least $500 a month. Just to give you some perspective, my last note was in the 300s. Everything kept coming back to the down payment and I felt the impression as a customer that if I didn’t make a down payment, they would not work with me. I didn’t make down payments and felt uncomfortable being pressured about it. More

thank you for all your help aaron, you made the purchasing experiance an amazing one. purchasing experiance an amazing one. More

My sale advisor Aaron was very patient, professional and pleasant to deal with. I will definitely recommend him. pleasant to deal with. I will definitely recommend him. More

As soon as we arrived we were greeted by Gabriela. She was very helpful in helping me choose my new car. She made sure to listen to what I wanted and presented me with different options until we found She was very helpful in helping me choose my new car. She made sure to listen to what I wanted and presented me with different options until we found the perfect car. She truly made my first experience with Toyota wonderful and I would I strongly recommend to ask for Gabriela if you’re ever in a market for a new vehicle. More

Another excellent experience. Very clean. Nice amenities while waiting Will be back again. Thank you. Very clean. Nice amenities while waiting Will be back again. Thank you. More