AutoNation Toyota Mall of Georgia

Great price! Life time warranty! Clean car! The used car director, Rusty Gentry, got me to the price I needed. Calvin Graves, salesman, drove my other car back to the house because no friends were avai car director, Rusty Gentry, got me to the price I needed. Calvin Graves, salesman, drove my other car back to the house because no friends were available at the time. And, did I mention life time warranty available on the power train only available through them at no extra cost! Now I want to live forever to really get my money's worth! Thank you Rusty, Calvin and Toyota Mall of Georgia. More

Anderson did an excelent job of helping us find the car Anderson did an excelent job of helping us find the car we wanted, and demonstrating it's features to us. Rusty did an excellent job of negotiat Anderson did an excelent job of helping us find the car we wanted, and demonstrating it's features to us. Rusty did an excellent job of negotiating a fair price, and finacing plan. All the employes we worked with were cordial, and pleasant to work with. More

If you decide to use this dealership to purchase a Toyota make sure you have done your homework and make this your last stop. If we had decided to purchase a Toyota we would have used this dealership (I was make sure you have done your homework and make this your last stop. If we had decided to purchase a Toyota we would have used this dealership (I was really impressed with their service center) but being the first car we looked at (we were considering different manufactures) my husband got frustrated at how determined they were to sell us a car instead of understanding that we wanted to feel comfortable with our purchase and in order to feel comfortable we needed to visit a few different manufacture's dealerships. However strong their sales pitch- Robert was very friendly and as I mentioned before we would've gone back and purchased the car from them if a Toyota was the right car for us. More

michael and john were phenomenal. as a customer with less than stellar credit, i was really worried i wouldn't get a car. mike was kind, patient and answered my email with a phone call and a follow up email than stellar credit, i was really worried i wouldn't get a car. mike was kind, patient and answered my email with a phone call and a follow up email on memorial day----a holiday!!!not only did we get in contact first thing tuesday morning, he was able to tell me to "come on down" tuesday afternoon.i felt like i was on the price is right! he and john not only worked with my finances, they even made sure i could get the 6yr/120k deal---i drive ALOT between personal and work needs. this is my third toyota---first camry had 238k, most recent corolla had 160k.both of these guys were non judgemental, caring, kind and very hardworking. there's isn't anyone else i found who worked harder to get me in a car. kudos to the mall of georgia toyota team---mike and john especially---the ONLY place anyone should buy a car! More

The three of them were very patient with me, always ready to help me. What I like the most is that they didn't push me to do the deal. Always in a good mood even though I didn't decide right away to get the to help me. What I like the most is that they didn't push me to do the deal. Always in a good mood even though I didn't decide right away to get the car, they gave me time to do it. Honestly they treated me in an special manner,I'm very happy how things worked for me when I went there, cause I visited another dealer before and had a terrible experience. I don't have the name right now, of the gentleman in finance, but he was great, a real nice gentleman from Jamaica. Overall, I'm very happy how every thing went buying my car. I will recomend it to my friends and family. More

I took my wife's 4 Runner in to get looked at because the check engine light was on. Bill Ezell-assist service manager, told me it was the catalytic converter and the price tag was about $1000 but he'll give check engine light was on. Bill Ezell-assist service manager, told me it was the catalytic converter and the price tag was about $1000 but he'll give me a 10% discount. I told him to fix it because my back was against the wall, the car failed emissions because of the check engine light. So, he calls me 5 hours later to tell me that his tech could not get a "piece" he needed off of the old converter to put on the new one and in trying to remove it he stripped it. Bill told me the additional cost about be about $100(almost the exact amount of the discount he offered). I asked him why am I responsible for your tech stripping the "piece" and why are you using an old "piece" for a new converter. His response, "These things happen." So, after a 10 minute or so back and forth I told him to go ahead. He calls me later to tell me that the car was ready, I asked him if my wife had mentioned the brakes. His response,"Oh, I forgot! Tell her to bring it back tomorrow and I'll check them for her." We had recently had pads put on at the MOG Toyota and the brakes were making noise when stopping so my wife and I were sure that the problem was minor and Mall of Georgia Toyota would take care of it. My wife waited nearly an hour for her keys and when she came home and I looked at the receipt, the 10% discount was not applied. I called Bill to ask him why the discount was not applied and his response, "Oh I'm sorry, I forgot!" ***I am NOT making this up!*** He said he would refund my card. The next day it just gets worst. My wife brings the car back, after about 6 hours of know word I call Bill to ask if my wife's car was ready and he said, "one of the rotors are bad." The price tag is about $150.00. Take the car home and it's making a very distinct humming noise. It's the holiday season and my wife and I are very busy so we did not have time to take the car back for about two weeks. Take the car back and they say it's the rear axle...price tag about $1800.00. I spoke with Timmy Acklin-Service manager and he was very rude and unprofessional! I admit I was very upset about how they were bleeding me with the repairs and he said, "I'm not gonna sit here and argue wit you!" I said that an argument takes at least two people and he should not say a word but listen...I am a dissatisfied customer and he should listen to my concerns instead of trying to talk over me. I spoke with his boss Dave fletcher and he was very professional and he did listen but said he could do the job for $1400.00, which is not a deal at all. My final thoughts...I am getting robbed! My car was not making the noise for over 100,000 miles, we drop it off and 6 hours later we hear a noise and they are taking no responsibility. I think that Mall of Georgia Toyota are dishonest people that are overcharging. I think that they fix the original problem and break something else so you'll bring your car back. This is what I think but how can I prove it! Do not go to this place for anything! More

I purchased a used vehicle from this dealership in November 2010. I test drove the vehicle around the block, but I should have driven it on the highway. After purchasing the vehicle, I did not drive i November 2010. I test drove the vehicle around the block, but I should have driven it on the highway. After purchasing the vehicle, I did not drive it for the first week because I had another vehicle to drive at the time. I started driving the vehicle the next week on the highway. The vehicle had extreme road noise and had a very very bumpy ride to it. I notified the sales rep and he told me to bring the vehicle back to the service dept. I brought the vehicle back to the service dept and they told me that they did not have time to look at the car because they were busy and I would have to make an appt. I explained to them that I had only had the car 14 days and the sales rep told me to bring the car back on that day. I also explained that I lived at least 35-40 miles away from the dealership and that I had specifically made a trip based on the sales rep's instructions. I went and told the sales rep and the sales manager had to step in before the service department would even look at the car. They did reluctantly and came back a short while later and said that the car was fine and the noise and roughness was due to the model of the car. They did not keep the car long enough to really check it out and give a accurate opinion.I beleive that they did a rush job just to get me out as quick as possible. I contacted the sales rep again to let him know that there still seemed to be a problem with the car, but he did not act as if it was a major concern to him. At this point,they had a signed contract,so they could care less. I was very upset about the car. The sales rep started laughing and told me that I should have purchased the other car that I test drove. I was so upset, I left the dealership almost in tears. I called the sales rep back and told him that I did not appreciate him laughing about the situation because I had signed a contract to pay for a car that was obviously defective. I thought his actions were very unprofessional. I took the car to another dealership the next day and traded it, for of course less than what I paid, so I had to absorb the negative equity and I had only had the car for almost 4 weeks. The new dealership was unhappy with the car after inspecting it. I will never purchase or refer anyone to the Mall of Georgia dealership ever. I have purchased several vehicles so far throughout my lifetime, and I have never seen such poor customer service and unprofessionalism. More

I purchased a Toyota Corolla new a few years back and I have needed parts and service since. The parts pricing is through the roof but the worst part is the rude and indifferent attitude of the staff. It have needed parts and service since. The parts pricing is through the roof but the worst part is the rude and indifferent attitude of the staff. It's almost comical how bad the service is. My brother and I always go with Toyota for personal and company vehicles but we will never purchase from this particular dealership again. Just the high number of complaints on a simple Yahoo search alone tells me to steer clear. More

Thought we had the whole car deal done over the phone. Had all the paperwork signed and faxed over. Drove four hours sat for three hours only to realize that they were not going to sell us the car for the Had all the paperwork signed and faxed over. Drove four hours sat for three hours only to realize that they were not going to sell us the car for the price that we all agreed on! The salesman hid from us once they handed us over to the finance department. Very unprofessional people! Between the drive to the dealership, the wait, three small children with bathroom stops we waisted about twelve hours of our time for nothing. They were trying the old bait and switch. You could not give me a car from them, I would refuse it! More

I have had continued problems with my RAV4's passenger window not working correctly. It is an intermittent problem. Took it 2 times to Toyota Mall of GA to get fixed. Spent hours there for them to tell window not working correctly. It is an intermittent problem. Took it 2 times to Toyota Mall of GA to get fixed. Spent hours there for them to tell me they wouldn't diagnose until I walked in and it wasn't working at that point. Stopped working again, took it to Marietta Toyota, which they did diagnose and said it was a bad motor. Now waiting for motor to come in to have fixed. So, 4 times to dealership, hours of lost work because Toyota Mall of GA wouldn't do their job. Dave Fletcher - Manager unprofessional. More