AutoNation Toyota Mall of Georgia

I recently purchased my third Toyota from this dealership since 2004. I only drive Toyota because of the resale value and the reliability. I drive a lot and have had six Toyotas since 1999. Like I said, I since 2004. I only drive Toyota because of the resale value and the reliability. I drive a lot and have had six Toyotas since 1999. Like I said, I drive a lot and I've never had any problems with any of my Toyotas. First of all, the dealership did not pay off my trade-in vehicle whithin ten days. In fact, it wasn't paid off until 21 days after I traded. Voice mail messages were left on the general mailbox at my office regarding non payment on my loan. That was kind of embarrassing and frustrating. I called and spoke to someone in the finance department at Mall of Georgia Toyota on October 21st and they told me the check was cut on the 19th of October. I traded on October 7th. I asked when it was mailed. She said it hadn't been mailed yet but would be mailed on the 24th. I thought that was ridiculous......especially when I can pay any bill on-line within a day or two. The bank sent me a notice and said I owed an additional $24 and change. I took it up to the dealership for them to pay. I waited for about 20 minutes while the only guy that could apparently help me was shooting the bull in his office with other employees......not customers. I decided my time was worth more than 25 bucks so I left and paid the late fee on line instantly when I got home. I had to wait on the vehicle I wanted for about a week to come in. That was no problem. The print out for the new vehicle that we negotiated the price on was a certain amount. It wasn't until after I purchased the vehicle that I later noticed the sticker that came on the vehicle showed $900 less. I never saw it when I came to pick it up because they were detailing it. I noticed when I was verifying the information on the new loan when my paperwork came from the bank. I got a mumbo jumbo reason for that when I asked. Lastly, when I sat down in the finance office to sign all of the paperwork there was one other sneaky tactic attempted. The vehicle I was trading in was a more expensive vehicle than the one I was purchasing when new. The price of the trade in was almost the same as the new vehicle I was purchasing. You only pay sales tax on the difference between the new vehicle and the trade in vehicle. I only had to pay a little over a hundred bucks in sales tax. However, the finance guy tried to sneak in approximately $1,800 in sales tax as the papers and signatures were flying across the desk. I caught it though. Of course, he apologized and blamed it on the "computer" but I don't really believe that. I let it go until the issues with the pay-off on my trade in, driving up there to get it straightened out on a Saturday afternoon, and having to sit there wasting time with no resolution. I will continue to drive Toyota vehicles but I'll never go to Toyota Mall of Georgia to purchase a new one. Ironically, we just test drove a Sienna mini van for my wife there before this all occurred. We'll get one somewhere else. More

Patrick along with the Toyota Mall of Georgia team to include the general manager, Jeff, were a pleasure to deal with as they have been since we purchased a new vehicle in 2006 and to date. Just keep it include the general manager, Jeff, were a pleasure to deal with as they have been since we purchased a new vehicle in 2006 and to date. Just keep it going! Excellent service and news sales. (no pressure - love it) More

Ben was very friendly & helpful. No pressure at all. In fact everyone we dealt with was great. Would recommend this dealership to all my friends or anyone lookking for a car. In fact everyone we dealt with was great. Would recommend this dealership to all my friends or anyone lookking for a car. More

We just purchased our 5th vehicle from Larry Kalman. I would never use anyone else. On August 24th my car was totaled after being hit by a driver who ran a red light. The car was paid for. I had to get would never use anyone else. On August 24th my car was totaled after being hit by a driver who ran a red light. The car was paid for. I had to get another vehicle and I knew Larry would give me the best deal. My husband and I met with Larry on the 26th and Larry found me a 2011 Camry at the best price. His manager Bill was awesome and we loved working with Harley. Larry gives such quality customer service and I tell everyone about him. Now my husband, our daughter, our son and myself drive Toyota Camrys purchased from Larry Kalman. Toyota Mall of Georgia is lucky to have him!!!!! Pamara Knighten More

It was not my intention to get a new vehicle nearly three weeks ago.... not at all. When I got a call from the sales department to explore my options and check out the value of my trade-in, my first thoughts weeks ago.... not at all. When I got a call from the sales department to explore my options and check out the value of my trade-in, my first thoughts were “Yea right, this is not going to happen.” I had looked at the vehicle I’d found most appealing six months ago, the Prius with its fuel economy was a perfect fit for my life style and fixed income. In fact after factoring in deferred maintenance, fuel economy, and optimal trade-in value, I’d actually calculated my monthly savings down to the decimal point, about making that switch. Hopefully anticipating the monthly savings I went elsewhere to look at the vehicle, only to discover that the high demand on hybrids during a gas price spike yields challenges and disappointments I hadn’t anticipated on. Despite low mileage, documented maintenance records, and the excellent condition of my vehicle, the quote on pricing and value of my trade-in fell way short of my expectations. As far as I was concerned the likelihood of me getting a little gold Prius were so unreasonable, they surpassed dream qualities and crossed over into a fantasy zone. Six months later, when I got a call from Ben Dale at the Mall of Georgia Toyota, my beliefs did not change. “This is not going to happen. I can’t afford it. They’re not going to give me anything on my trade-in. This is going to be a complete and total waste of my time.” Is what I was thinking when I agreed to check it out, without even knowing where they were located. Had I known, I probably wouldn’t have gone there. Good thing I wasn’t running things. As fate would have it, they only had one gold Prius on the lot. And considering it was also the most fully equipped, heavily optioned Prius on the lot, I was actually ready to turn around and walk out. Fantasy doesn’t quite describe it...thoughts of getting that vehicle were bordering on delusional. I didn’t go there to get a car, my expectations were to see where my trade-in value was, drool over what I wanted and walk away disappointed. That was the plan. The best part of which had to be the drooling part. Since I wasn’t prepared to make a purchase, the extensive research I’d done six months prior weren’t updated for this transaction. As it turns out, I didn’t have to. I called my insurance company, calculated the cost difference on what I could afford and gave them that amount. I didn’t try to low ball my quote, this was as much as I could afford uncomfortably and still be reasonable, and within the constraints of my budget. When all was said and done, they did exceed my limits by 46 cents, at which point I said, “Y’all trying to test my resolve up in here. Now I have to switch from liquid creamer to dry. Your only saving grace in this transaction is that I’ve cut down on my coffee consumption.” Which was true believe it or not. Fifty cents might have yielded new negotiations. I got the vehicle. Not only that, this vehicle by far exceeded my wants, needs and expectations at a price that I could afford, in the color combination I wanted. I’m still in shock. So much so, the transaction its self has overshadowed the new car. I’ve only been back to the dealership twice since the purchase, and on both occasions the service, and quality of work were exceptional, the issues, questions and concerns I had were addressed and answered. I went into this transaction telling my salesman ‘What God has for me, is just for me.” And the last thing said to him as I shook his hand before driving off the lot, after he thanked me was, “You can sell a car every day of your life, but its not every day that you get to be a facilitator of a blessing. So NO...thank you.” The people were much friendlier than I was believe me. And though I don’t know about the experience of others and what the future holds, this was by far one of the most rewarding purchases I’ve ever had the pleasure of being involved in. Not only do I hope they keep up the good work, I hope anyone reading this has an equally rewarding experience there. Sincerely, A. McCord Sgt. US Army Ret. More

This dealership will be my pick when we go shopping for a new car. I was more than impressed with the friendly, professional handling of my RAV4's body repair. The car is now like new and was finished days new car. I was more than impressed with the friendly, professional handling of my RAV4's body repair. The car is now like new and was finished days before other estimates had promised. I could not be more pleased. I came to the dealership initially because Rusty Gentry worked there. I had learned to respect and trust him when we purchased our new RAV4 at a different dealership. Now that Rusty has relocated at the Mall of GA dealership..... I decided to follow a man I had faith in. Their collision center is a place I would take my car for the first estimate from now on. Rick Eves is an excellent manager. You have a customer for life. Thanks. More

First and foremost I was not looking forward to purchasing a car due to the pressure sales I have been exposed to in the past. Well times have changed and my purchasing experience at Toyota Mall of purchasing a car due to the pressure sales I have been exposed to in the past. Well times have changed and my purchasing experience at Toyota Mall of Georgia was the best I have ever been through in my forty plus years. I called in reference to a 2009 Toyota AWD Venza and then went to the dealership...No appointment..just showned up. Was greeted by the GM who was great then was greeted by John Choe-Sales.I ended up not purchassing due to I had a business trip planned and did not have the time. John Choe stayed in contact with me following up over a 7 day period. The car was used and in detail and I was unable to SEE or drive the car on my first trip. John gave me all the background on the car and went the extra mile doing the work to answer all my questions about the car. Over the phone John worked up the trade-in value of my car (GREAT PRICE) through his GM and Finance Manager. My trade-in was paid off and I did all the research and I knew what it was worth. They gave me a great price for my car..very fair. He called and gave me all the options of financing and current interest rates and they were able to BEAT my Credit Unions rate for financing. My next visit I drove the car and John went over all the options and pricing. They discounted exactly where I needed and then I was ready to purchase. I met with Gary Bryant-Finance Manager and he was professional and excellent and had all the paper work ready and no pressure what so ever. From John Choe-Sales to Gary Bryant-Finance I could not I have asked for a better car buying experience. I have recommended Toyota Mall of GA and told several of my Friends to seek out John Choe if you are in the market for a used or new Toyota. More

Team Toyota is an exceptional experience. We had a salesman that was interested in us as people not just as a $ sign. Herby went the extra mile in following up on us and getting us into the car that w salesman that was interested in us as people not just as a $ sign. Herby went the extra mile in following up on us and getting us into the car that we wanted. If he had not called us back we probably would have looked elsewhere. More

I walked into Toyota Mall of Georgia for an oil change and walked out with a new car! While my car was being looked at, I took the time to look into their used cars. I spoke with the Used Car Director, Ru and walked out with a new car! While my car was being looked at, I took the time to look into their used cars. I spoke with the Used Car Director, Rusty Gentry. I explained my situation about wanting a more gas efficient car and one that would be safe to drive to college. He asked me questions about my price range and what I wanted in a car and got to know me very well. He asked another employee, Andree Tueme, to pull up a 2003 Tiburon GT V6 for me to check out. I walked out to see the car and immediately fell in love with it. It was exactly what I wanted! Andree took me on a test drive and showed me all of the functions of the car. When we pulled back into Toyota, I told him I wanted the car today. I filled out the paperwork and got to take home my new car! They were very respectful of my time and they were the friendliest team. Andree even helped me take pictures with my car. Overall, I had the best car-buying experience I could have asked for. Thank you Team Toyota Mall of Georgia! More

I never thought I'd find a car salesman who had so much knowledge about the car he was selling that I couldn't find a question to throw him off his game! Calan Madeley is THE most knowledgeable salesman I knowledge about the car he was selling that I couldn't find a question to throw him off his game! Calan Madeley is THE most knowledgeable salesman I have ever dealt with when buying a new car. From the test drive to the completion of the sale, Calan lead me through the process with ease. My trip to the finance office was easy and efficient, and I was very pleased with the experience at Toyota Mall of Georgia. I'm looking forward to my continued relationship with the dealer, and would recommend the team, especially Calan, to anyone! More