AutoNation Toyota Mall of Georgia

Took 2 people to buy brand new cars from this dealership back in August, and was promised 2 refferals of $100 each. Never got them. When I went there to get my oil changed, they told me that the salesman is back in August, and was promised 2 refferals of $100 each. Never got them. When I went there to get my oil changed, they told me that the salesman is no longer working there and the referrals were not billed with the sale of the cars and there was nothing they could do. More

they promised a referral fee to me. i sent them a customer, who bought a car. they claimed to have filled out paperwork and submitted, so i would receive my referral, however 6 weeks has past, and no customer, who bought a car. they claimed to have filled out paperwork and submitted, so i would receive my referral, however 6 weeks has past, and not one dime from them, only respponses , that we are working on it. YEAH RIGHT, they are dishonest, AVOID THIS DEALERSHIP!!!!!!!!!!!!!!! More

Went looking for a 2013 Corolla with the power driver seat option(code PTAT) and was told by 2 other Toyota dealers no such car existed. One went so far as to say there was not one to be found "in the e seat option(code PTAT) and was told by 2 other Toyota dealers no such car existed. One went so far as to say there was not one to be found "in the entire world" and the first tried to charge me 20K for the car once I helped him find it, and then used the "rarity" factor of the heretofore, unknown car, as the reason for the 20K price tag. Then I went to Team Toyota and John Duran not only helped me lasso the "unicorn" but also guided me along the path for getting it saddled up and it is now resting in my garage, quietly munching on the "pot of gold" found at the proverbial end of the rainbow which apparently ends at my garage! Thanks to John the 'unicorn whisperer", the finance department for providing the saddle at 0%, Leslie, provided the care and feed schedule, and Karen for assembling this great team of Unicorn Wranglers at Team Toyota! More

Buying our new Toyota Camry hybrid from Team Toyota was a nice experience. I went back three times trying to make a decision. Each time I was greeted courteously by the sales staff and absolutely no pressu nice experience. I went back three times trying to make a decision. Each time I was greeted courteously by the sales staff and absolutely no pressure was given. They have a great product that really sells itself. Once I made up my mind to buy the car and we came to an agreement on the price and trade-in, it was not long before the paper work was finished. Since I am a previous New Toyota owner I got great financing from Toyota. The hybrid system as well as the new audio system were explained along with the rest of the bells and whistles. Dave even programed our cell phone for Blue Tooth. It wasnt long before I was driving away in my sparkling new car. I am still on the complimentary tank of Gas and the computer says the car is getting 40 miles to the gallon. The mileage along with the quiet cabin and good ride has convinced me that I made the best decision. Also I cannot forget the great appearance and engineering of the car. Team Toyota is an additional plus in my buying experience. More

We were met with friendly salesman, Harley Wyman, who listened and found exactly what we were looking for. He was very thorough with instructions after we had made our decision, and went out of his way t listened and found exactly what we were looking for. He was very thorough with instructions after we had made our decision, and went out of his way to satisfy us. He didn't rush us at all and was willing to give us his undivided attention. We will definitely be recommending him to others. More

Buying a car can be not only such a big headache, but also very time consuming. When we stepped into Toyota Mall of GA, it was anything but that. Mohamed Ramadan was our sales guy and did literally whate also very time consuming. When we stepped into Toyota Mall of GA, it was anything but that. Mohamed Ramadan was our sales guy and did literally whatever it took to make the deal happen! He's a great guy that goes the extra mile to make sure you are satisifed! I have already recommended this dealer to so many people and will continue to do so!! More

My initial buying experience was very good. It was my first time purchasing a car on my own and my sales consultant was very patient and took extra time to explain things to me. He was friendly, not push first time purchasing a car on my own and my sales consultant was very patient and took extra time to explain things to me. He was friendly, not pushy at all, and helpful. I had been to several other car dealerships before I came to Team Toyota and had experienced very aggressive sales people which I did not appreciate. Additionally my finance manager, was very helpful. He also explained all the products to me and walked me through the finance procedures. I purchased the extended warranty and gap insurance. He also threw in oil changes and roadside assistance for me. After my first experience, the quality of my service went down dramatically. I have made 4 additional trips to the dealership which is an hour from my home each way. The first trip was the result of some questions regarding finance decisions. I wanted to change my financing through a credit union and needed a 15 day pay off letter. I tried calling before I came but couldn't speak to anyone at the time. I came back to the dealership 3 business days after my purchase and spoke with another person my finance manger wasn't in. No one seemed to know anything about a 15 day payoff letter. Additionally, I had not been told which lender my loan was through. After I found out which lender it was through, I was told that I would have to wait until my loan had been processed through that company, which could take up to 30 days and then obtain the payoff letter from them. Since my loan hadn't even gone through with Alphera, I don't know why I couldn't have changed my financing to the credit union. I was being given conflicting information from 3 different parties, the dealership, lending institution, and credit union. Needless to day I was very frustrated. At this time I also realized I was only given 1 key with the vehicle. They had order one for me and told me I would have to come back in a week or so and have it programmed. I returned in a week and had the key programed, making it my second trip back. My third trip was the result of my tag not be processed in time. I returned again to pick up my temporary tag. Later I learned my tag was ready and went to my local tag office to discover that the emissions had not been completed. I called the dealership and they informed me that I could be reimbursed if I came in and submitted my receipt. I am not sure why a certified pre-owned car was sold to me without the emissions being completed. In fact, it is illegal it Atlanta per DNR Rule 391-3-20-.18(1,) , and I am filing a complaint. Meanwhile, I had completed the process of 'refinancing' my loan through my credit union. I wanted to cancel my gap insurance that I purchased initially as the credit union offered me the same coverage for $300 less. I was told I would have to come in and cancel this as well. So today, I made my fourth trip to the dealership. I submitted my receipt for the emissions and was given the impression that I would be issued my reimbursement on the same day, however, this was not the case. I received the check 3 weeks later. I was able to see my finance manager again and cancel my gap insurance. He was helpful, but I think both of these tasks could have been completed without my having to drive an hour each way to the dealership. I could have mailed in the receipt, or scanned and emailed it to the appropriate party. Since they were mailing it back to me anyway, I don't see why I needed to come in for this. I also could have signed a cancelation notice for the gap insurance and faxed/ emailed it back. I have spent 8 hours now driving back and forth to the dealership for unnecessary trips. Needless to say, my post sales experience has left a lot to be desired. I am still waiting for my reimbursement for my gap insurance. More

The customer service at this dealership is excellent. They really treat customers well. What you have to look out for is the inflated and hidden prices. They start their negotiations out at some ridicu They really treat customers well. What you have to look out for is the inflated and hidden prices. They start their negotiations out at some ridiculously high figure and won't come down without a battle. In order to get a fair price, you have to do your pricing homework ahead of time, be a firm negotiator and play the game by leaving a few times. I did not do this and upon doing some research afterwards, I figure I overpaid by at least $1,500. They are also not at all up front about their $599 "Document Fee" which is nothing more than a hidden add-on to the price that they bury in the numbers hoping that you won't notice. So they start out with $599 in profit if they sold the car at what they paid for it. More

We recently had a great experience purchasing a new 4Runner. We handled all the initial conversations online and came into the dealership to meet the sales team. They matched the TrueCar pricing that h 4Runner. We handled all the initial conversations online and came into the dealership to meet the sales team. They matched the TrueCar pricing that had been quoted and were able to locate the exact 4Runner we wanted. They had it delivered and ready to go the following day. We will definitely be making future car purchases with Team Toyota. More

I purchased a used car from a salesman named ash. He lied about the carfax and would not show me a hard copy. He told me it had not been wrecked and I have to sell it. I lost $8000 and only owned it 10 mon about the carfax and would not show me a hard copy. He told me it had not been wrecked and I have to sell it. I lost $8000 and only owned it 10 months. I bought it because of resale value because i was only able to drive a year. He lied about the car fax.. He also said he would fix damage on the dash and give me floor mats. He didn't. I would not have bought the car if it was wrecked before and had a low wholesale value . But then the General Manager told me I was stupid if i purchased a car for an investment? He Called me stupid? He also said a carfax means nothing and it had nothing to do with the sale. Buyer beware!!! Typical used car sales.. I will never go back. More