AutoNation Toyota Mall of Georgia

Customer service was phenomenal Michael Lee was a great service advisor! He was kind, courteous, and patient. There was a mix-up from another dealer, but he handled the problem smoot Michael Lee was a great service advisor! He was kind, courteous, and patient. There was a mix-up from another dealer, but he handled the problem smoothly and kindly. He got my car into the shop quickly, even without an appointment. He explained the problem, it was fixed in a timely manner, and he had me back on the road in no time! Thank you Michael!! More

I purchased a used hybrid vehicle from Autonation Toyota Mall of Georgia on July the 3rd. I was told it would be delivered. It was brought to my home at 8pm on July the 5th. They have a 5 day purchase price Mall of Georgia on July the 3rd. I was told it would be delivered. It was brought to my home at 8pm on July the 5th. They have a 5 day purchase price back warranty. I purchased the car outright which translates to over $20,000 out of my savings. I requested that the warranty begin from the day of actual possession. I was told that this was no problem. I began experiencing issues with the vehicle in less than 24 hours. I communicated thoroughly with the dealership from the moment it began. The main issue is that the battery does not maintain a charge. It can go from full to empty overnight when the car is not being used. I don't believe anyone opts for the additional complications and costs of a hybrid that is only capable of being used as a gas guzzler. On Wednesday of that week I was told a manager would be spoken with. Then I was told to bring it in Friday, that they would assess the problem and if it couldn't be fixed, my money would be returned. The vehicle was returned to the dealership under the 5 day time frame from time of possession, and I made them aware that I was unsatisfied less than 24 hours after having the vehicle in my possession. I heard nothing until I followed up the Monday afterwards. I was told nothing was wrong with the vehicle. I said, that being their stance, that I requested the guarentee be honored and my money returned. The salesman said it was "out of his hands". I spent 2 days speaking with my bank, leaving messages with the corporate headquarters of Autonation, and verifying with the car manufacturer and owners around the world that the car was not operating as it should. 2 days later I recieved a call from another manager. He said that I could come in and they would refund my money. When I arrived I found it was all a rouse. He threw the car keys across his desk, said the car was mine, that if I didn't take it, he would have it towed to my home, and if I didn't pay the tow, it would be impounded. I left his office in disbelief, called their headquarters and was told that they had recordings of my calls and due diligence in returning the vehicle, that I should take it, to prevent him from following through on his threat and it would be noted that I did return it within the guarentee period. I believed them. Since then, despite multiple attempts on my part, I have heard nothing from Autonation headquarters, and only recieved a so sorry but not going to do anything from another manager. I was lied to multiple times, had a trusted guarantee not honored, threatened, and now I have a hybrid car that can't be used as such and have been ripped off to the tune of $20,000. More

Best experience ever and best price I was looking around to get a good deal for new car but I wasn.t expecting the price and dealing that I experienced at auto nation mall of Georgia. Be I was looking around to get a good deal for new car but I wasn.t expecting the price and dealing that I experienced at auto nation mall of Georgia. Best experience ever and thanks to Leslie Alexander. More

Beware, brought 3 new cars from them in past 3 years ripped me off for $1600 on the last sale, the finance manager told me they would take care of the mileage on the lease I was turning in, told me what ripped me off for $1600 on the last sale, the finance manager told me they would take care of the mileage on the lease I was turning in, told me whatever they needed to so I would finish the deal on a new truck that day, they never did. When I go back in there to talk to the GM he sent another person to tell me it is what it is and they will not pay for the difference in the mileage like they said they would. I Will never buy another one from them again. More

Great service!!! Since 2002, I have purchased two Toyota Corolla cars and one Toyota Tacoma truck. I have had great service and recently went in for a recall on my air Since 2002, I have purchased two Toyota Corolla cars and one Toyota Tacoma truck. I have had great service and recently went in for a recall on my airbags on my 2006 Toyota Corolla. James Pak, the service land manager, did an excellent job making sure my car was serviced in a timely manner. Also a very reasonable price for an oil change. I also met with Mr. Neema Williams who was very nice, and worked very hard to get me a great deal on a 2020 Toyota Corolla LE. I couldn't ask for better service!!!! More

Best service team! I love the fact that the technicians are willing to talk with me as a customer. At other service centers I've been at, I usually never see my tech. Co I love the fact that the technicians are willing to talk with me as a customer. At other service centers I've been at, I usually never see my tech. Communication is very good here and the new texting to update feature is awesome. More

My service Cordinator and Tech does an excellent Job. Map is always courteous, answers any questions and gets me out of there as soon as possible. is always courteous, answers any questions and gets me out of there as soon as possible. More

Loved buying my new car here! Everyone treated me well. I'll buy my next car here too! Tyrell treated me right! Go to him if you need a new car I'll buy my next car here too! Tyrell treated me right! Go to him if you need a new car More