AutoNation Toyota Leesburg - Service Center

dont come here ever come here !!!! They will make you wait for hrs and not even fit your car, on top of that they dont even have a van that will take you anywhere. T ever come here !!!! They will make you wait for hrs and not even fit your car, on top of that they dont even have a van that will take you anywhere. That worst car dealership ever? 3 hrs here and dont have a new key for my car and thats with a appointment. More

Horrible Customer Service Long story short , I purchased a brand new Scion tc 2014 from AutoNation Leesburg Toyota off cardinal drive. Its a 6-speed manual transmission. No les Long story short , I purchased a brand new Scion tc 2014 from AutoNation Leesburg Toyota off cardinal drive. Its a 6-speed manual transmission. No less than a year into the lifespan of the vehicle and the vehicle needed new clutch, new brakes and new tires. It's unbelievable how cheap the parts of these vehicles are. I was told when I purchased the vehicle I had warranty. So when I visit the service center in regards to the clutch issue Im told its wear and tear on my part. Unbelievable as a customer I was in shock. Its a brand new car I shouldnt be having this issue so early into the cars lifespan. They didnt want to replace it, and insisted it was my fault. I had the clutch replaced by a local auto shop. The guy had a look at the clutch that was so called ruined because of wear and tear and he was in shock. It had no wear and tear visible to it. Its just cheap parts on there behalf. To this day I still have the clutch with me and I will pursue this with the attorney general and have a case filed. This is unacceptable service from such a high consumer brand in todays market. I highly recommend you do not purchase from this specific dealer horrible customer service from employees and mangers. And if you can dont even purchase a scion/toyota, very cheap parts installed in these vehicles and no help from brand when needed. More

3 years of consistent excellence I highly recommend the service department at Toyota Leesburg! I moved here about 3 years ago and have been bringing my 2007 Sienna Limited here for al I highly recommend the service department at Toyota Leesburg! I moved here about 3 years ago and have been bringing my 2007 Sienna Limited here for all required maintenance and repairs; so on at least on 10 different occasions. Admir Dzaferagic is the customer care representative I work with and he is excellent! He is friendly, easy to talk to, and consistently tries to apply the best price to my service/repair. Whether it be maintenance or the few repairs I have needed, I am always assisted immediately and have always gotten accurate information on the price and waiting time required. More importantly, my repairs have always been successful, and I never feel pressured to make additional repairs like I do at some service centers that always seem to find something else wrong with your vehicle. The additional benefit of Toyota Leesburg is the pleasantness of all the service staff and brand new waiting room. I will continue to bring my vehicle to this dealership and feel lucky to have built a good relationship with Admir. More

I have gone to this dealer on multiple occasions for service on my 2 new Toyota's. I bought them from DARCARS in MD because they were not able to touch the price, however I live closer to this one. Ever service on my 2 new Toyota's. I bought them from DARCARS in MD because they were not able to touch the price, however I live closer to this one. Every time that I have gone to this dealer my experience has left much to be desired. The availability is awful. Trying to make an appointment takes forever and they never have short term availability. Also every time that I have waited for a service like an oil change it has taken longer then expected by at least 45 minutes. I tried to take advantage of the 2 year free maintenance but gave up because for the time I would waste here I just go to Jiffy Lube and pay. This dealership has tried to rip me off at every turn. I worked for years as a mechanic and have a great understanding of service. Besides being very expensive they have tried to sell me services, parts, and tires that I did not need. When I have inquired about these unnecessary services I am meet with a very cocky attitude and no explanation. The way that this dealer does business makes me wonder how they remain open. I can't even imagine the damage they could do to someone who is unsuspecting or does not understand their car well. Hopefully this review will save you some time and money. I have had much better experiences at DARCARS in Frederick MD and Chantilly Toyota in VA. More

This place is poor when it comes to the price of repairs. They draw you in with a low advertised price, then the overall rates are inflated about 1.5 times above the mean average for the Northern Virginia ar They draw you in with a low advertised price, then the overall rates are inflated about 1.5 times above the mean average for the Northern Virginia area; for example, pricing a timing belt replacement advertised for "starting at $295" at their dealership. If you're driving a Radio Flyer, maybe; the estimate for a 2001 Camry was $495. The service center employees are geared toward the upsell, always the upsell, so prepare yourself for the worst possible description of the condition that brought you in for service. On top of that, one of the service center reps always makes additional recommendations to replace parts even before a mechanic has cracked open the hood: "Well, when doing work like this, I would always recommend replacing the tensioner, the water pump, and all the other parts we need to remove just to get at the timing belt as a precaution, because you never know..." Really? Not even looking at the problem and you're already selling me additional overpriced parts and labor? The people are friendly enough, but your satisfaction is less of a concern than the upsell. With the prices as high as they are here, at least let me feel like you're generally interested in the actual transaction at hand, not necessarily the wallet in my pocket. Steer clear of this place, plenty of other mechanics and shops who don't charge this much and will likely give you just as good service. I'm done with this place. More

I HATE bringing my car here for service. Waiting room is in the showroom. Music is too loud and doesn't mix well with the tv on. I was the only one in the waiting room when an employee came up and changed t in the showroom. Music is too loud and doesn't mix well with the tv on. I was the only one in the waiting room when an employee came up and changed the channel to a sports channel and walked away. Waiting room and showroom became crowded...overhearing people's cell phone conversations and upset customers....really not a pleasant experience at all. I wish there was another Toyota dealer in town for service. More

Didn't buy a car here, but had one serviced. Disastrous! Car was misdiagnosed as needing a new battery, despite the fact it started up fine. After spending $350 for new battery, the car immediately died on Car was misdiagnosed as needing a new battery, despite the fact it started up fine. After spending $350 for new battery, the car immediately died on my while driving on route 7! Barely was able to make it back to the dealership -- had to illegally cross median and coast to bottom of hill where Cardinal Park drive is. Ya'd think they'd test the car before handing it back to me in a condition it wasn't safe to drive :-( The actual problem was a bad throttle body -- which they wanted $1400 to fix. Fuggedaboutit --I wasn't about to trust these clowns again, so took it to an independent shop where they fixed it for $1100, including the $900 part from Toyota. Why anyone would take their car to this dealership to be repaired, apart from warranty work, escapes me. Oh, and by the way, the dealership is so poorly managed they have the wrong phone # on their own website!! Yes, try to google their phone number -- you will get a disconnected number. The receptionist explained that it's been several years since that number was active -- can you believe it!! Updating their own website is apparently beyond this bozo outfit. Yikes!! More

They just don't get it. Two hours for an oil change when everyone on the planet is vying for oil change and inspection business. Then the runner who brings my car around won't give me the keys. I could unde everyone on the planet is vying for oil change and inspection business. Then the runner who brings my car around won't give me the keys. I could understand as a security precaution not turning over keys on the lot but I was standing there with a receipted repair order in my hand. Brilliant. More

My problem revolves around a recurring tire balance problem. In 15,000 miles the tires have had to be balanced twice. Once one week after the car was bought. Tires were rotated at recommended intervals problem. In 15,000 miles the tires have had to be balanced twice. Once one week after the car was bought. Tires were rotated at recommended intervals. But they keep going out of balance. Why? I don't know.The second time was a week ago. The dealership does not seem to care but will take my money. They say they will call, the following day to explain but they don't. And the car was returned with the hubcaps loose. My complaints are: They cannot balance 4 tires that will hold balance for more than 500 miles. They can't list what they do on the invoice when they do work. Nor can the service adviser follow through on a call back on a more complete description of the work done. What are they hiding? Work description on invoice is lacking in even minimal detail. Service adviser does not know what was done either because she does not have any description of the work done. She can only read the cryptic input on the invoice inserted by the shop repairman. They cannot be trusted to put the hubcaps back on snugly for 4 wheels. They put 2 on that were not snug to rim, as if they were rushed. I worry that the lug nuts were not put on to the correct torque level. They have no standards of quality ensuring that the job is done correctly. I worry about the things that are NOT apparent and visible to me after I pick up the vehicle. I have no trust in the service department at this dealership. The car is good but the shop service is sorely lacking with no desire to improve in the immediate future. More

I bought 2 new cars from this dealer ('10 FJ and '08 Scion xD. Both cars had annoying squeaks or rattles... both were bought to Leesburg Toyota. On both occasions I got the "we cannot reproduce (Scio Scion xD. Both cars had annoying squeaks or rattles... both were bought to Leesburg Toyota. On both occasions I got the "we cannot reproduce (Scion)" or "that's the way they all sound (FJ)". Orismond toyota in Chantilly, took the time to fix both issues...Leesburg needs to know this. I will send an email to the GM subsequent to this review. More