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AutoNation Toyota Leesburg - Service Center

Leesburg, VA

4.5
624 Reviews

624 Reviews of AutoNation Toyota Leesburg - Service Center

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January 24, 2022

These was my first time visiting and definitely i’ll come back, the guy in the cashier was really awesome, i forgot to ask his name but great job! More

by Mario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jan 26, 2022 -

AutoNation Toyota Leesburg responded

Hi Mario, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

January 21, 2022

When my car battery died on a very cold day, AutoNation in Leesburg was able to replace it the same day. It's been a long time since I replaced a battery and I was shocked at the price, but I needed a batt More

by Suzie-Q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher in service
Jan 25, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 03, 2021

Don't bother with any kind of service agreement with these guys, because once they have your money, they will do all that they can to keep you from having them honor it. I had a 9:30 "appointment" to ge More

by CBlack
Customer Service
Recommend Dealer
No
Employees Worked With
Service dept
Nov 06, 2021 -

AutoNation Toyota Leesburg responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Leesburg. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3965 -- we hope to hear from you soon.

October 02, 2021

I've brought my car here four times to fix the blue tooth and they've never fixed it. It ALWAYS takes three hours compared to one hour at other Toyota dealerships in the area. More

by jaredlaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin
Oct 05, 2021 -

AutoNation Toyota Leesburg responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to make this up to you. Please contact our manager at (571) 357-3965 so we can make your experience a positive one. Thank you.

Oct 05, 2021 -

jaredlaney responded

I just called this morning at 7:45am and was routed to an offsite call center where Andy told me they'd send you a message. I also called Justin 4 times this week with no response.

September 26, 2021

Great dealership! The customer service is very good, friendly scheduler staff, service techs are well qualified… but like anybody that works for you, you have to check them and make sure they’ve done th More

by robertwbennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Sep 28, 2021 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 15, 2021

Interaction with each employee was good. The service was prompt, efficient, and to my knowledge, good. I would recommend Auto Nation for anyone requiring service. More

by AHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember names
Sep 17, 2021 -

AutoNation Toyota Leesburg responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Toyota Leesburg. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 14, 2021

Service on my Toyota took to long A simple oil changes should not take an hour and a half I had an appointment and was early More

by Big Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 17, 2021 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 14, 2021

They do what is requested, while checking what is needed. Unlike other Toyota Service centers I’ve gone to, AutoNation doesn’t press me to go beyond what my car requires at the time. More

by Prius owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 17, 2021 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 13, 2021

I take my vehicle to Auto Nation for all of my services. Brian Dorsey is an outstanding service rep and I highly recommend him. More

by rds1502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier, very courteous
Sep 15, 2021 -

AutoNation Toyota Leesburg responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.

September 13, 2021

The service was ok, I requested and paid $35 for car wash to clean the interior and exterior of my car but when I got in to my car only the exterior was washed and they had left my windows down during a rain More

by askarqu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I can't remember
Sep 15, 2021 -

AutoNation Toyota Leesburg responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Leesburg take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3965 to discuss what we can do to help.

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