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AutoNation Toyota Leesburg - Service Center

Leesburg, VA

4.5
624 Reviews

624 Reviews of AutoNation Toyota Leesburg - Service Center

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May 05, 2022

Good service and on time with appointments. ..And the parts arrive on time and the revision of the car was optimal More

by libra031110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
May 05, 2022 -

libra031110 responded

??

May 05, 2022

Although I've had better experiences in the past, this time I did not have a good experience while getting my car serviced. It was just a basic oil change, but it took two hours, and I did not also get th More

by rayroarkVA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
May 08, 2022 -

AutoNation Toyota Leesburg responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (571) 357-3965 so we can work towards a resolution. We look forward to hearing from you. Take care!

May 08, 2022 -

rayroarkVA1 responded

The dealership has my number and can call me if they want.

May 04, 2022

Great customer service. I was in and out for my service repair. And their prices are definitely reasonable. Thanks. More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole team
May 06, 2022 -

AutoNation Toyota Leesburg responded

Hi Thomas, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 03, 2022

Your employee with whom I check in is excellent. But your service dept takes too long and the wait time is a good 2 hours for very simple services. More

by none
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
,Brian
May 06, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (571) 357-3965. We hope to hear from you.

May 02, 2022

This most recent visit to AutoNation Toyota in Leesburg for a 30,000 mile service was smooth and easy. - just like always. More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
May 05, 2022 -

AutoNation Toyota Leesburg responded

Hi Tony, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 01, 2022

Two hours for a scheduled oil change. Didn’t try to push a bunch of services on me. More

by Customer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim N
May 03, 2022 -

AutoNation Toyota Leesburg responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

April 29, 2022

Everything is great. Excellent service, polite staff, nice waiting area, very pleasant experience. I will recommend you to all my friends and family. More

by genepekarsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
May 02, 2022 -

AutoNation Toyota Leesburg responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.

April 29, 2022

They take long time to repair the car. They won’t answer. They say it’s busy today. But I had the appointment More

by Venkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 02, 2022 -

AutoNation Toyota Leesburg responded

Hi Venkat, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (571) 357-3965. We hope to hear from you.

April 28, 2022

The service provider and all staff were extremely helpful at this last visit. Service was provided quickly and efficiently. More

by marcia.keene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 30, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

April 28, 2022

Sometimes they do not inspect the car thoroughly and do. Or recommend things that need attention More

by Aj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Apr 30, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3965 -- we hope to hear from you soon.

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