AutoNation Toyota Leesburg - Service Center

Am thankful my rav4 is finally fixed, but interaction with this dealer was terrible. From the beginning when I was ignored at service desk for 10 minutes with no other customers waiting. Having to wait with this dealer was terrible. From the beginning when I was ignored at service desk for 10 minutes with no other customers waiting. Having to wait In a Covid atmosphere for 2-1/2 hours to be told my mirrors were shaking. To not being called when the parts were in. To getting a loaner (which I was grateful for) that was so dirty inside that I felt dirty riding in it. To going into pick up my rav and find that the mirrors were shaking worse than ever. Louis came out to my car and called someone over to look at the mirrors. I asked who it was and he said the service director. This person looked at the mirrors, shrugged his shoulders and said send it back, and walked off. I then asked Louis if it would be fixed, because this director acted as if he could care less. Louis assured me it would be fixed. So I left In the loaner again. Total of 4 trips to this dealer which for me is a 28mile round trip. My service advisor, Louis, was helpful, but a lot of this was out of his control. I certainly did not receive the same treatment in the service department as I did from the sales department when you were trying to sell me this $36,000 vehicle. Seems to me the whole service department needs work on it. More

Usually, this dealership is very excellent but recently they are under -staffed in the service area and the service is very slow, I brough my car in for an inspection and routine maintenance which should h they are under -staffed in the service area and the service is very slow, I brough my car in for an inspection and routine maintenance which should have taken an hour to an hour and a half, I had an 8:15 appointment and waited over two and a half for the car to be finished. More

I have been coming to this dealership for 20+ years. Always easy to make an appointment, the staff is friendly & knowledgeable. Always easy to make an appointment, the staff is friendly & knowledgeable. More

My regular service is done here and I am quite pleased with the treatment and the work. One small complaint; I have broken a small plastic part below my left headlight which I have temporarily fixed with with the treatment and the work. One small complaint; I have broken a small plastic part below my left headlight which I have temporarily fixed with duct tape. I have told them TWICE to either fix it or order me a replacement part, without any action taken on their part. More

Made appointment for oil change at 0900. Took over 2 hours. I could go to jiffy lube without appointment and have it done in 30 minutes. Plus your set up to see your advisor only is not good Took over 2 hours. I could go to jiffy lube without appointment and have it done in 30 minutes. Plus your set up to see your advisor only is not good service. More

Mr. Louis Chung and his Team did a very fine job. I am completely satisfied. completely satisfied. More

Friendly service desk Comfortable wait area quick service courteous reception Customer focused good follow ups service courteous reception Customer focused good follow ups More

Had to wait 25 minutes just to check in and drop off our car for a recall repair, and this was with a scheduled appointment. I showed up on time. My spouse ended up waiting the whole time in the parking l car for a recall repair, and this was with a scheduled appointment. I showed up on time. My spouse ended up waiting the whole time in the parking lot to take me back home. Dealer had all info on the recall. Recommend having paperwork ready and allowing customers to simply sign and drop off the keys for a known issue. More

Expectations are set to low when taking my vehicle in. There is always something wrong/wrong part/need to order it again/for got to put the inspection sticker on. It’s close to my house so it’s convenie There is always something wrong/wrong part/need to order it again/for got to put the inspection sticker on. It’s close to my house so it’s convenient for that but otherwise it’s a hassle every time I go in. More

Excellent customer service, had no problem making an appointment on line, even for next day service. They are fair and upfront, they will not oversell service not needed. I've always worked with Bryan D appointment on line, even for next day service. They are fair and upfront, they will not oversell service not needed. I've always worked with Bryan D, but all the service employees are great too. If you ever have concerns or questions management has an open door policy. They also work on my Lexus. More