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AutoNation Toyota Leesburg - Service Center

Leesburg, VA

4.5
627 Reviews

627 Reviews of AutoNation Toyota Leesburg - Service Center

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July 26, 2022

Customer service was 0. I am not happy, I had to change the oil in my car and they kept me waiting 3-4 hours just for a simple oil change. Carlos Riera Reyes the service adv More

by Hamid03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Riera Reyes
Jul 30, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (571) 357-3965 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

July 25, 2022

Great service tech…explained everything. Timing worked well. Waiting room clean, bright and cheerful. Enjoyed free be erages.. More

by Jtreinhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 28, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 25, 2022

Extremely disappointed an oil change, tire rotation and inspection was told would take 1 1/2 - 2 hours. It took 5 and that was with me hounding after 3 1/2 hours. More

by Showdogs77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jul 28, 2022 -

AutoNation Toyota Leesburg responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Leesburg take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (571) 357-3965. We hope to hear from you.

July 23, 2022

The service personnel was great , welcoming . Kristin and Admir helped me to go through the issues . Lindsey too came to make sure The warranty claim went through . The GM Mike McNicholas came to More

by zunonpatrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin- Admir-Lindsey - Mike McNicholas
Jul 27, 2022 -

AutoNation Toyota Leesburg responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Jul 27, 2022 -

zunonpatrice responded

Surely I will . Thank you

July 22, 2022

We have purchased our last 3 vehicles at Toyota Leesburg. ..we had 2 minor issues (glove compartment, rear door) on our 2019 Highlander. My wife brought it in and these issues were addressed, no charge. We ap More

by Tim
Recommend Dealer
Yes
Employees Worked With
Brian Dorsey
Jul 26, 2022 -

AutoNation Toyota Leesburg responded

Hi Tim, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 22, 2022

I took my 2022 Tundra in for a recall action. They completed the work on schedule and followed up while I was waiting. I have had good experiences when waiting for my Toyotas during routine main More

by toytun03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hoa
Jul 26, 2022 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to leave us feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 21, 2022

I called ahead for an estimated wait time, was told roughly an hour. I showed up for inspection sticker was in and out in about 1.5 hours. More

by JRT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher
Jul 25, 2022 -

AutoNation Toyota Leesburg responded

Hello there! We are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

July 20, 2022

From purchase to service this dealership is fantastic. The standout in the service department is Bryan Dorsey, but the entire team is efficient and effective. Don't waste your time going anywhere else for More

by rwbeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Dorsey
Jul 21, 2022 -

AutoNation Toyota Leesburg responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

July 20, 2022

I bring My 2014 Sienna with bad sliding door, my problem was resolved. Very good service, good advise, I very happy with AutoNation Toyota Leesburg. More

by Minh Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HOA NGUYEN
Jul 23, 2022 -

AutoNation Toyota Leesburg responded

Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.

July 19, 2022

The staff is friendly and knowledgeable. The waiting area is very clean. Great customer service. More

by ShimmyQueen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Dorsey
Jul 21, 2022 -

AutoNation Toyota Leesburg responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

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