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AutoNation Toyota Leesburg - Service Center
Leesburg, VA
637 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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637 Reviews of AutoNation Toyota Leesburg - Service Center
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September 29, 2022
First time at this dealership. Immediately was tried to be upsell'd through xxxxxxxx services from the dealership (trans flush and brake fluid flush when it doesnt make any sense). Immediately was tried to be upsell'd through xxxxxxxx services from the dealership (trans flush and brake fluid flush when it doesnt make any sense). A soft no should suffice. In addition I was told I had a recall (which I don't) I can only assume would be so they could keep my car longer and explain this xxxx poor service. Took three hours for a simple oil change. Considering I know that my vehicle was done at least by the 2nd hour this is ridiculous. Hire more service reps or cashiers to handle it. There was only one from what I could see and I couldn't leave until THEY finished my 'paperwork' so the cashier could check me out. Won't be returning, rather risk my luck with JiffyLube for regular oil changes. Definitely won't trust this shop to handle actual maintenance or important stuff if the service department is more gimmicky than the car salesmen. More
by Carter
Employees Worked With
N.A
September 28, 2022
Told car would be ready in 2 hours. At nearly 3 hours had to ask service rep where it stood and car paperwork and key was at his computer with service done? No price when checking in At nearly 3 hours had to ask service rep where it stood and car paperwork and key was at his computer with service done? No price when checking in and mentioned tires were wearing out on outside. When I told him bought tire there short time ago and paid for alignment discussion ended? More
by JSTEGMEIER307
Employees Worked With
HOA NGUYEN
September 27, 2022
The dealership appears good but with limited number of new vehicles. I think the removal of traffic light lowers its location status! The staff are nice but somewhat lazy and relaxed. new vehicles. I think the removal of traffic light lowers its location status! The staff are nice but somewhat lazy and relaxed. More
by Lkakar
Employees Worked With
Christopher Dutton
September 23, 2022
Waited longer than planned and necessary. Not given an initial estimate for time. Work done appears OK, but did not address a question about AC system which has grown worse. Will have to m Not given an initial estimate for time. Work done appears OK, but did not address a question about AC system which has grown worse. Will have to make second trip and will make a point of requesting Brian Dorsey to ensure better communications and follow-up. I was scheduled to work with Brian this time, but he was not working when I arrived. More
by Jane Doe
Employees Worked With
Don’t remember, whoever was at the desk when I asked a
September 22, 2022
Extremely bad service this time from the time I entered the dealership. Ordered wrong parts by Toyota had to leave the car for a week. The representatives were ok. Tim Nguyen was very helpful. Most likely the dealership. Ordered wrong parts by Toyota had to leave the car for a week. The representatives were ok. Tim Nguyen was very helpful. Most likely I will look for another place to take my business to : ( More
by Hamedeh1
Employees Worked With
Tim Nguyen
