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AutoNation Toyota Leesburg - Service Center

Leesburg, VA

4.5
627 Reviews

627 Reviews of AutoNation Toyota Leesburg - Service Center

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June 07, 2024

I got my 40k mile service done here. The wait was long at 3 hours, but that could have been because it was a little busy. The people who were at the service desk were kind and gave me up More

by jjbeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
June 06, 2024

I will never go back to have my vehicle serviced here. They told me that I needed service to my car that I later learned from another source that I did not. I honestly believe that this place is committ More

by christina.evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lewis Smith
Jun 11, 2024 -

AutoNation Toyota Leesburg responded

Hi Christina, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

Jun 11, 2024 -

christina.evans responded

I have already spoken with a manager onsite after posting my review and left feeling dismissed. I will never go back.

June 03, 2024

Excellent and timely service and a complimentary car wash. Received a video from the service associate explaining the service results! Nice work Toyota of Leesburg! More

by Whgjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asst Service Manager
Jun 07, 2024 -

AutoNation Toyota Leesburg responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 03, 2024

I’ve had both a good car buying experience and a good post-sale service experience More

by kevin.kottman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staci
Jun 07, 2024 -

AutoNation Toyota Leesburg responded

Hi Kevin, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 30, 2024

Car would not start. Dealer service department said alternator and battery needed to be replaced. I approved and paid $1200. When we went to pick up the car at the deale More

by rscdmarie
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Chaney
May 31, 2024 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3965 to discuss what we can do to help.

May 13, 2024

Total rip off. I got charged $1200 for water pump replacement. Later to find out this was a $600 job. My car still makes weird noises so I’ll have to take it bank. More

by Lena
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Nobe
May 14, 2024 -

AutoNation Toyota Leesburg responded

Hi Lena, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3965 -- we hope to hear from you soon.

March 26, 2024

I have visited Leesburg Toyota on Saturday for my normal oil change. I was surprised with timing. , since I did not have an appointment they told me it will take 2-3 hours. But I got my key in an hour and 1 More

by elida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 28, 2024 -

AutoNation Toyota Leesburg responded

Thanks so much for the warm recommendation of the team here at AutoNation Toyota Leesburg. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 21, 2024

Recently serviced my vehicle at Toyota Leesburg and had an exceptional experience! The staff was incredibly friendly and welcoming, making me feel right at home. The wait time was surprisingly short, and t More

by amyashfakh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten
Mar 22, 2024 -

AutoNation Toyota Leesburg responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 21, 2024

Fast service process. Everyone was super friendly. Consistent pricing throughout my experience coming here. I always recommend my family here. More

by Mohammed
Recommend Dealer
Yes
Employees Worked With
Daniel
Mar 22, 2024 -

AutoNation Toyota Leesburg responded

Hi Mohammed, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 13, 2024

Very happy for the service of my vehicle. Thanks. A testament to recommend your service for everyone who needs it. More

by kojo.nketsiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Carabantes and Mechanics crew
Mar 15, 2024 -

AutoNation Toyota Leesburg responded

Hi Kojo, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.