AutoNation Toyota Leesburg

If you are willing to spend extra $$$ and get the worst service in return, this dealer is appropriate for you. They claim "customer satisfaction" as a top priority and try to buy-out their wrongdoing by se service in return, this dealer is appropriate for you. They claim "customer satisfaction" as a top priority and try to buy-out their wrongdoing by sending out a gift card to the customer, which is also a lie to only earn time and hoping for the customer to let it go eventually. I give "3" on the Friendliness since they know how to pretend to be friendly enough to get the purchase agreement signed. STAY AWAY! More

I have often said I would rather poke myself in the eye with a sharp stick than go to a car dealership!! No offense! But, I have to say this was the most pleasant experience ever in buying a car. Ahu ma with a sharp stick than go to a car dealership!! No offense! But, I have to say this was the most pleasant experience ever in buying a car. Ahu made the process simple and fast. She was extrememly knowledgeable about the car (Prius) and spent time ensuring that I understand the value of the car I was buying. She went further in ensuring that I knew how to operate it and take advantage of it's many features. Ahu is a great salesperson and I would highly recommend her to friends/family in the future. Leesburg Toyota is lucky to have someone like Ahu on their team!! More

I have bought many new cars and have never had such a positive and painless experience. Jorge was extremely professional and I will be recommending him to all of my co-workers. positive and painless experience. Jorge was extremely professional and I will be recommending him to all of my co-workers. More

I got great service at this dealer. Ahu was very helpful to find the right car for me. I would recommend her and Leesburg Toyota to my friends. to find the right car for me. I would recommend her and Leesburg Toyota to my friends. More

Found Michael and Ash to be very friendly,informative,and easy to work with. Overall experience was reasonably stress free and non-pressured. Delivered exactly what they promised or better. Would highly re easy to work with. Overall experience was reasonably stress free and non-pressured. Delivered exactly what they promised or better. Would highly recommend them and the dealership. More

This was the only dealer that would help me get into a XLE. They worked with my bottom line budget and I completely satified and HAPPY! XLE. They worked with my bottom line budget and I completely satified and HAPPY! More

Jorge Gonzalez assisted us with a certified pre-owned Toyota. We came in from out of state and he did everything he could to make us comfortable. He was great to work with, I highly recommend you call Toyota. We came in from out of state and he did everything he could to make us comfortable. He was great to work with, I highly recommend you call him. More

I fully anticipate to haggle at a car dealership, it's part of the industry, but I expect to receive a quality product in return. This dealership passed the truck (Virginia inspection) we bought with faul part of the industry, but I expect to receive a quality product in return. This dealership passed the truck (Virginia inspection) we bought with faulty brakes. We had to have them replaced at our own expense in order to get our Maryland inspection. Now I understand that inspection guidelines are different from state to state, but when there is basically no pad left, they shouldn't have passed it at all. Very shady! Strike one. And then... my husband decides he wants his truck to have synthetic oil in it. He was told multiple times that they changed the oil when they put it out for sale to ensure the integrity of the product, blah blah blah. He changed the oil after about 300 miles of driving it and it was soooo black and nasty! I can assure that the dealership DID NOT change the oil as promised! I'm glad he didn't wait 3,000 miles to change it! Strike two. The last straw is that we refinanced the loan with another lender for a better rate and the loan was paid off before the first payment was even due. Naturally, my husband was at the dealership (trying to get reimbursed for the brakes that we had to pay for) and talked to the finance person face to face about cancelling the GAP insurance so we could get that money back. She told him that she would take care of it and that it would take up to 90 days to get the money back. No problem. After 60 days, my husband called Toyota directly to see how long reimbursement would be. After a brief conversation, he finds out that nothing was ever submitted! No wonder we didn't get anything in the mail yet! My husband submitted for reimbursement over the phone with Toyota customer service, and we're still waiting on the check, but I feel more confident that something will actually come this time. I saw nothing but good reviews about this dealership, which is why we felt comfortable driving all the way from Baltimore, MD to buy from them instead of going to a dealership closer to home. I WILL NEVER GO BACK TO THIS DEALERSHIP AND I WILL SPEAK NOTHING BUT ILL ABOUT IT FOREVER. Their practices are shady and downright ILLEGAL. I do not recommend this dealership EVER! **Note that the sales person was courteous, timely and did everything we needed him to do. The finance person (who's name escapes me at the moment) and Used Car Manager were not so helpful, although we finally did get reimbursed for part of the money paid for replacing the brakes. More

I had a great buying experience here; got a 2012 Toyota Highlander SE - Bryant was very knowledgeable and helpful. I believe we got a very fair amount towards our trade in, and there were no surprises when Highlander SE - Bryant was very knowledgeable and helpful. I believe we got a very fair amount towards our trade in, and there were no surprises when it came to the bottom line. The staff here is very friendly and accommodating. I would recommend the Toyota brand and this dealership to anyone! More

This dealership refuses to deal and if you walk out they will call you everyday until you tell them off. I had asked one of the sales people to find me a 4x4 green crew max (4 full size doors) trundra and h will call you everyday until you tell them off. I had asked one of the sales people to find me a 4x4 green crew max (4 full size doors) trundra and he called me to come back in because he found my truck. The truck he made me drive in for was a ext cab silver 2 wheel drive truck. They do not care about anything other than the "sale". Do not use this dealership. More