AutoNation Toyota Leesburg

Salesman was OK. Took 3 days to get the car through the shop after purchase. Then ended up taking it to the shop for items dealer should have managed before purchase. shop after purchase. Then ended up taking it to the shop for items dealer should have managed before purchase. More

This dealership is bordering on dishonest at least in This dealership is bordering on dishonest at least in used cars; but since 3 broken items were missed I don't believe the service is that reliable e This dealership is bordering on dishonest at least in used cars; but since 3 broken items were missed I don't believe the service is that reliable either. The biggest gotcha was they said they replaced 2 exterior lights on the car. When I had it inspected 3 weeks later those same lights needed replacing. That is highly suspicious. I think I've had to replace 2 headlights in 20+ years owning cars and within 3 weeks I have to replace the 2 they said they replaced. Very suspicious. Terrible after service too, all they seem to care about is making the sale. More

They just don't get it. Two hours for an oil change when everyone on the planet is vying for oil change and inspection business. Then the runner who brings my car around won't give me the keys. I could unde everyone on the planet is vying for oil change and inspection business. Then the runner who brings my car around won't give me the keys. I could understand as a security precaution not turning over keys on the lot but I was standing there with a receipted repair order in my hand. Brilliant. More

I came to the dealer on an impulse with a huge target on my back as a result. I presented them with two trade ins (one with a payoff) and demanded a lease in order to keep monthly expense down. Throughout my back as a result. I presented them with two trade ins (one with a payoff) and demanded a lease in order to keep monthly expense down. Throughout they were low pressure, helpful, and courteous. Kudos to this group, and thank you for not pushing me into more car than I needed or wanted. More

I experienced 5 different Car dealerships, I can not begin to tell you how awful an experience it was. Deceitful, BS I had never encountered, You would have thought I was trying to sell nuclear secrets. begin to tell you how awful an experience it was. Deceitful, BS I had never encountered, You would have thought I was trying to sell nuclear secrets. Some of the practices to get you there and how you were treated were really very under handed. All I wanted to do was trade my Toyota (2003) in, get good value and purchase a new 2012 4Runner. After going to 3 different Toyota dealerships, treated like I was carrying the plague, I decided lets check out something else. We decided to go to Honda of Dulles,we actually had a great experience there with Jeff Callan the sales rep. I test drove the Pilot, did not care for it, explained that to Jeff, I really wanted to stay with my 4Runner, no high pressure, very professional. He explained that they have sister property in Leesburg, a Toyota dealer and they would honor my trade in proposal. I thought , right.......Well I found a different Dealer that could give me the all the extra's I wanted and got great price for the New 2012 4Runner. Apparently after driving my vehicle 30 more miles my 4Runner lost $3,600.00 dollars in value compared to the Trade in value from Honda of Dulles. Needless to say I walked out after the manager told me, maybe I should go to other dealer. Great Manager, loved his attitude, Well I did. I contacted Patrice at Leesburg Toyota went over trade in proposal from their sister property, and went over 4Runner proposal from other Toyota dealership. He told me that they would match both, I told him I was tired of getting jerked around and asked, before I drove out there, if he would honor both. He again stated he would. I then set up meeting with Patrice, thinking here we go again. He assured me that everything would work out. After preliminary information and documents were shared I then met Bob Thompson(Sales Manager) and he reviewed everything from Honda of Dulles and ten minutes later and a couple of questions we were good to go. He actually treated my wife and I like human beings. Bob then signed off on everything including the other dealers great offer. DONE DEAL-When financing came up Jody from accounting(accountant with a sense of humor, imagine that) got involved. We had been pre approved for the car loan at a different lending institution, at a very low interest rate, after two minutes she stated that she could match it and we had a DEAL! I drove my new 2012 Toyota 4Runner home last Night………………………… LOVE IT! Mike McNicholas has assembled a great team there at Leesburg Toyota, easy to do business with and you feel like they want to work with you to get deal done. Patrice was kind enough to ease our tension from previous dealerships by singing to my wife "Don't Worry Be Happy" After dealing with the professional team at Leesburg Toyota We were Happy an they got the sale. I can tell you after going to 5 different dealership-I will say, Kudos to Mike, Bob, Jody and Patrice and also Jeff at Honda of Dulles for taking care of us. Patrick More

My problem revolves around a recurring tire balance problem. In 15,000 miles the tires have had to be balanced twice. Once one week after the car was bought. Tires were rotated at recommended intervals problem. In 15,000 miles the tires have had to be balanced twice. Once one week after the car was bought. Tires were rotated at recommended intervals. But they keep going out of balance. Why? I don't know.The second time was a week ago. The dealership does not seem to care but will take my money. They say they will call, the following day to explain but they don't. And the car was returned with the hubcaps loose. My complaints are: They cannot balance 4 tires that will hold balance for more than 500 miles. They can't list what they do on the invoice when they do work. Nor can the service adviser follow through on a call back on a more complete description of the work done. What are they hiding? Work description on invoice is lacking in even minimal detail. Service adviser does not know what was done either because she does not have any description of the work done. She can only read the cryptic input on the invoice inserted by the shop repairman. They cannot be trusted to put the hubcaps back on snugly for 4 wheels. They put 2 on that were not snug to rim, as if they were rushed. I worry that the lug nuts were not put on to the correct torque level. They have no standards of quality ensuring that the job is done correctly. I worry about the things that are NOT apparent and visible to me after I pick up the vehicle. I have no trust in the service department at this dealership. The car is good but the shop service is sorely lacking with no desire to improve in the immediate future. More