AutoNation Toyota Leesburg

I fully anticipate to haggle at a car dealership, it's part of the industry, but I expect to receive a quality product in return. This dealership passed the truck (Virginia inspection) we bought with faul part of the industry, but I expect to receive a quality product in return. This dealership passed the truck (Virginia inspection) we bought with faulty brakes. We had to have them replaced at our own expense in order to get our Maryland inspection. Now I understand that inspection guidelines are different from state to state, but when there is basically no pad left, they shouldn't have passed it at all. Very shady! Strike one. And then... my husband decides he wants his truck to have synthetic oil in it. He was told multiple times that they changed the oil when they put it out for sale to ensure the integrity of the product, blah blah blah. He changed the oil after about 300 miles of driving it and it was soooo black and nasty! I can assure that the dealership DID NOT change the oil as promised! I'm glad he didn't wait 3,000 miles to change it! Strike two. The last straw is that we refinanced the loan with another lender for a better rate and the loan was paid off before the first payment was even due. Naturally, my husband was at the dealership (trying to get reimbursed for the brakes that we had to pay for) and talked to the finance person face to face about cancelling the GAP insurance so we could get that money back. She told him that she would take care of it and that it would take up to 90 days to get the money back. No problem. After 60 days, my husband called Toyota directly to see how long reimbursement would be. After a brief conversation, he finds out that nothing was ever submitted! No wonder we didn't get anything in the mail yet! My husband submitted for reimbursement over the phone with Toyota customer service, and we're still waiting on the check, but I feel more confident that something will actually come this time. I saw nothing but good reviews about this dealership, which is why we felt comfortable driving all the way from Baltimore, MD to buy from them instead of going to a dealership closer to home. I WILL NEVER GO BACK TO THIS DEALERSHIP AND I WILL SPEAK NOTHING BUT ILL ABOUT IT FOREVER. Their practices are shady and downright ILLEGAL. I do not recommend this dealership EVER! **Note that the sales person was courteous, timely and did everything we needed him to do. The finance person (who's name escapes me at the moment) and Used Car Manager were not so helpful, although we finally did get reimbursed for part of the money paid for replacing the brakes. More

I had a great buying experience here; got a 2012 Toyota Highlander SE - Bryant was very knowledgeable and helpful. I believe we got a very fair amount towards our trade in, and there were no surprises when Highlander SE - Bryant was very knowledgeable and helpful. I believe we got a very fair amount towards our trade in, and there were no surprises when it came to the bottom line. The staff here is very friendly and accommodating. I would recommend the Toyota brand and this dealership to anyone! More

This dealership refuses to deal and if you walk out they will call you everyday until you tell them off. I had asked one of the sales people to find me a 4x4 green crew max (4 full size doors) trundra and h will call you everyday until you tell them off. I had asked one of the sales people to find me a 4x4 green crew max (4 full size doors) trundra and he called me to come back in because he found my truck. The truck he made me drive in for was a ext cab silver 2 wheel drive truck. They do not care about anything other than the "sale". Do not use this dealership. More

Jorge is courteous and careful to explain every detail of information needed. Made me feel very welcomed and comfortable in dealing with him and the dealer. Thanks Jorge for your hard work. information needed. Made me feel very welcomed and comfortable in dealing with him and the dealer. Thanks Jorge for your hard work. More

Jorge was honest, patient and not too "salesy." He let us take our time with our test drive and the decision making process. In the end, even though we live in Fairfax and could have gone to a co He let us take our time with our test drive and the decision making process. In the end, even though we live in Fairfax and could have gone to a couple of closer dealerships, we decided to drive the extra distance to buy our new car with Jorge. The price was very competitive with the price reports from Consumer Reports and AAA (AAA price report is free with your membership and it's the exact same one you pay extra with Consumer Reports). Thanks Jorge...and thanks for replacing the batteries on our 2nd car remotes while we waited for the sales process to finish. More

I had a very positive experience and would not hesitiate recommending Leesburg Toyota located in Leesburg Virginia to any of my friends. I love my 2011 Toyota Tundra recommending Leesburg Toyota located in Leesburg Virginia to any of my friends. I love my 2011 Toyota Tundra More

I had an excellent and positive experience with this dealership, they were straight an honest from the beginning and as promised they were able to match the best invoice price I had gotten. They made my dealership, they were straight an honest from the beginning and as promised they were able to match the best invoice price I had gotten. They made my whole purchasing experience from finding the exact model and financing the vehicle a breeze, I would definitely recommend there services. More

My experience with the purchase of our new Sienna was excellent. The major reason for this was Jorge, who went above and beyond to show my wife, kids and I the ins and outs of the Sienna. We all came jus excellent. The major reason for this was Jorge, who went above and beyond to show my wife, kids and I the ins and outs of the Sienna. We all came just before dinner time and Jorge knowing we were probably getting hungry, bought us all a pizza, which really meant alot to my wife and I especially the kids. I would, with a doubt recommend this dealership to anybody looking for a vehicle and point them in the direction of Jorge. I will definatly buy my next toyota from Leesburg Toyota. More

I'm using Consumer Reports' buying service, in which you list the make, model and options you want, and the dealership agrees to sell you the car at a specified price. I asked the salesman at Leesburg Toyo list the make, model and options you want, and the dealership agrees to sell you the car at a specified price. I asked the salesman at Leesburg Toyota THREE TIMES if the options package I asked for was included on the car, and he solemnly assured me THREE TIMES that it was. When I looked at the Consumer Report sheet, two major options were not included. Needless to say I'm reporting them to Consumer Reports and the BBB. I'm 58 years old and have bought a least eight new Toyotas over my life. Never in my life has anyone attempted such an egregious swindle on me. Avoid this place like the plague. More

My parents already bought a Yaris for my sister with jorge and we came back to buy another Corolla from him. We do trust him because of the way he work with us, very honest. Also the dealer management jorge and we came back to buy another Corolla from him. We do trust him because of the way he work with us, very honest. Also the dealer management is great, they do have a great team. Thanks for helping me and my family. More