AutoNation Toyota Leesburg

WORST Dealer Ever- Poor Customer Service Called to see a vehicle, told them I was on my way driving and it would take 40 minutes to get there. While en route, another person walked in and ask Called to see a vehicle, told them I was on my way driving and it would take 40 minutes to get there. While en route, another person walked in and asked to test drive the car. They let them test drive it even though they knew we were on our way and driving more than 40 minutes to come see the vehicle. That person bought the vehicle out from under us. As a business, I would never pull out a vehicle, knowing that a customer is on the way to see it (driving almost 40 miles), and then let someone else buy it without first giving the customer who arranged to see it the first right of refusal. Incredibly poor business practice. On top of that, they told me I could test drive it, with the full knowledge they were drawing up the contract with the person who walked in while we were in route. Horrendous and rude! When I was driving the vehicle more than approximately 50mph, there was a very loud thumping sound (to the point the salesman had me pull over as we thought it was a flat tire). He drove the vehicle back and tried to figure out what was wrong when we got there. He said he was going to go inside and see if he could get a mechanic. He came back outside a few minutes later telling us a contract was already been drawn up from the driver that walked in- not only was I upset that we arranged to see the car first, but upon the realization that they were still drawing up a contract for this buyer, even though there was a really loud thumping noise and they had no idea what the cause was. This was a quick and easy decision, not only do they not honor when a customer says they are on the way, but more importantly they were drawing up a contract on a vehicle that appeared to have a significant issue. We bought a vehicle at another dealership today that was more than double the price of the one here, and most importantly, the other dealership treated us with respect, and had outstanding customer service. Your loss AutoNation! More

3 years of consistent excellence I highly recommend the service department at Toyota Leesburg! I moved here about 3 years ago and have been bringing my 2007 Sienna Limited here for al I highly recommend the service department at Toyota Leesburg! I moved here about 3 years ago and have been bringing my 2007 Sienna Limited here for all required maintenance and repairs; so on at least on 10 different occasions. Admir Dzaferagic is the customer care representative I work with and he is excellent! He is friendly, easy to talk to, and consistently tries to apply the best price to my service/repair. Whether it be maintenance or the few repairs I have needed, I am always assisted immediately and have always gotten accurate information on the price and waiting time required. More importantly, my repairs have always been successful, and I never feel pressured to make additional repairs like I do at some service centers that always seem to find something else wrong with your vehicle. The additional benefit of Toyota Leesburg is the pleasantness of all the service staff and brand new waiting room. I will continue to bring my vehicle to this dealership and feel lucky to have built a good relationship with Admir. More

WORST Dealer. Dont buy from them. One of the worst dealers I have ever experienced. The finance department especially worst. You have to bargain a lot because they overcharge you for e One of the worst dealers I have ever experienced. The finance department especially worst. You have to bargain a lot because they overcharge you for everything. Once the sale is done, no one ever bothers to respond to your queries/concerns. If you do end up buying there, please avoid Donna Mosely. She is totally incompetent, does not process enough knowledge to help you and is totally rude with you. I think the manager needs to have a careful screening process of his employees esp being in sales. More

AutoNation Toyota (D.C. Area) - Ask for Patrice! I recently purchased a new vehicle from AutoNation Toyota (in Leesburg). After many weeks of research, I was initially contacted by Mr. Patrice Zunon I recently purchased a new vehicle from AutoNation Toyota (in Leesburg). After many weeks of research, I was initially contacted by Mr. Patrice Zunon-Kipre. From the time of my initial contact (I should also mention that I was living overseas), to my inevitable purchase months later, Patrice handled every inquiry and request with professionalism and patience. I should also note that this same dealership gave me the lowest price, beating out 3 other competitors in the area. Patrice and the team were very helpful and (believe it or not) extremely honest and forthright about my (arguably) particular needs. But in the end, my needs were met by what is clearly the most professional group of men and women you'll find in any car dealership. If you're looking for a new Toyota in the D.C. area, save yourself some time and take my word for it: contact Patrice. You'll enjoy the same outstanding service that I did. More

sales Went from NY to VA to finance my first vehicle and was the best experience. I don't want to call them God and Jesus Christ, but Bryan Tate and Steve D Went from NY to VA to finance my first vehicle and was the best experience. I don't want to call them God and Jesus Christ, but Bryan Tate and Steve Davis worked wonders so that I can have the vehicle I wanted at the price and finance rate that I felt comfortable with. I also got an awesome car. Thank you Mr.Tate and Mr.Davis. It felt great to be treated special More

Great personalized sale experience We went looking for prices after going to another Toyota dealer. We had left the prior dealer because it was very disorganized and didn't get good ser We went looking for prices after going to another Toyota dealer. We had left the prior dealer because it was very disorganized and didn't get good service. With jus walking into Autonation Mr. Gonzalez received us with a very friendly attitude. He took the time to listen to us and even considered the trade in price we were looking to get from our old car and basically got the Manager to give us a reasonable price. The sales went smoothly; he treated us as he had personally known us for years or as we were family! Mr. Gonzalez was very service oriented, courteous, and, most importantly, took the time to really listen to us. He remained with us all the time during the sales process until we drove away with our new vehicle, although it meant for him leaving the dealership later on a Sunday! Thank you Jorge, you definitely have new clients! More

Excellent, in all regards. I am a return customer and specifically asked for Jorge. He is an excellent person and very helpful. Customer service is primary in all his actions. He displays and excellen specifically asked for Jorge. He is an excellent person and very helpful. Customer service is primary in all his actions. He displays and excellent attitude and is always ready to assist. I consider him truthful and fair in all my dealings with him. I see him as a friend, as opposed to a car dealer salesperson out to make a sale and shall always ask for him in the future. My dealings with Son and Donna were equally professional and friendly, as with Jorge. I cannot say enough for my experience with all of them. I shall return and refer all my friends to them for their auto purchasing needs. As for the price, I feel it was fair. I really didn't haggle because I felt that as a return customer, they would treat me fairly and give me the best deal possible. If TOYOTA would reduce their overall pricing levels, I would have given a 5, but in all honesty, it's a great product, so who am I to complain. The price has nothing to do with Jorge, Son and Donna. I believe they did the best they could while staying within corporate guidelines and profit margins. More

I love my 2013 Toyota Highlander! Thank you Nazir and Paul for the quick and smooth purchase process. I submitted an inquiry via the Internet and was contacted by Autonation Leesburg immediately. From th Paul for the quick and smooth purchase process. I submitted an inquiry via the Internet and was contacted by Autonation Leesburg immediately. From the time I submitted the lead to the time I left the store with my brand new SUV, it was exactly 1 hour and 17 minutes. Time is money and these guys have saved me plenty of money by having everything ready for me soon as I approached the dealership. I left work during my lunch time and was able to go back to work right after with my brand new Highlander. I've been driving it everyday, and compare to my husband's Honda Pilot, my Highlander is so much more fuel efficient. We are thinking about selling our Pilot and purchase another Highlander. Kudos for the Highlander and Autonation for an awesome experience. More

The time I spent at Autonation Toytoa Scion Leesburg was nothing less than pleasant. The staff took excellent care of my family. The managers made sure that we were well informed and taken care of. Since th nothing less than pleasant. The staff took excellent care of my family. The managers made sure that we were well informed and taken care of. Since they were extremely busy that day, we had to wait over an hour for F&I. During the wait they bought lunch for us; which made our waiting hardly noticeable. Our kids ate pizza while watching TV, no fuzz whatsoever. I was amazed with the patience coming from my little muchkins. They really operate with their goal of making customers happy with their purchase and family oriented services. If you live in the tri-state area, then make the drive out here. These folks will definitely take care of you and your family. So, if you are in the market to buy or lease a new or pre-owned vehicle, then go visit any of the Sales Managers Dave, Kevin, or Paul for great deals and outstanding customer service. Overall, it was one of the most pleasant experiences I have had in a very long time. I guess I am most impressed with my children being entertained for so long without a fuss. Most definitely a very family oriented dealership. I would recommend to all my family, friends, and everyone out there. More

I have never had a positive used car experience in 10 years. The purchase was quick and smooth. John Taylor was very informative and honest. The sales manager Paul Son was involved from the start to end years. The purchase was quick and smooth. John Taylor was very informative and honest. The sales manager Paul Son was involved from the start to end and was extremely courteous and helpful. Although it was our first time here, we felt as if we've been coming here all our life with the VIP treatment received. They helped us narrow down to the car that best fit our needs before even stepping foot into the dealership. By the time we got there, everything was done and ready waiting for us just to test drive, menu, and then finance process. They made car buying easy with the menu where everything was laid out upfront no hidden charges. We will be recommending friends and family. More