AutoNation Toyota Leesburg

Our family has purchased 3 vehicles from Jorge and it has been the best experience we have ever had buying cars. Jorge makes the buying process easy and he is very upfront about the process as well. When i been the best experience we have ever had buying cars. Jorge makes the buying process easy and he is very upfront about the process as well. When it's time to buy a new car I actually look forward to talking with Jorge about it, instead of dreading it. Jorge has a customer for life! More

We bought out Toyota Sienna 2013 Van from this dealership. Our finance manager was Elizabeth Arnold. Apart from car, she managed to sell us extra stuff like toyota extra care, extended maintenance dealership. Our finance manager was Elizabeth Arnold. Apart from car, she managed to sell us extra stuff like toyota extra care, extended maintenance for car and tires etc. She convinced us that Toyota offers 60 days cancellation policy without any charges so It doesn't hurt to buy it now and later on we can cancel it, if we don't want to keep it. After 2 days, I contacted Elizabeth and requested the cancellation of extra care and extended maintenance plan etc. She sent me few forms which I signed and returned the same day. It has been more then 3 months, and we have received any refund on our toyota finance account. We (I and my wife) have been calling her from past 3 months, and haven't heard back. We left numerous voicemails and nobody called back. In fact, I emailed her many times as well and she didn't bother to reply. As a last resort, my wife called dealership again and requested to talk to any other finance manager so we can get this resolved. No one from financing/sales ever picks up the phone. We left numerous voice mails to other people as well but no body called back. Yesterday, I called the dealership again, and I explained the whole situation to operator who redirects the call. She said, Elizabeth is in the office and should take my call but that didn't happen. I called again and told her that I need to speak with General Manager which she wasn't able to locate for me. Later on, she transfered me to the person who showed us the vehicle and asked me to talk to him. I explained the whole situation and he said that's not his job to resolve this. I should talk to Elizabeth or her boss. He can't do anything in that matter. So the overall experience is: this dealership just wants to sell the car and once you become a customer they really don't care about anything. How busy can they be that they can't reply to one email or reply to voicemails inorder to resolve a existing customer's issue. This is very disappointing and they should honor the refund policy that was promised to us. I will never recommend this dealership to anyone. It's better to pay few hundred dollars extra to someone else who can honor their policies and commitments. More

Excellent buying experience. Not a pushy salesman but there to assist me in my buying experience!!! Highly recommend! Thank you for making my experience painless. there to assist me in my buying experience!!! Highly recommend! Thank you for making my experience painless. More

I HATE bringing my car here for service. Waiting room is in the showroom. Music is too loud and doesn't mix well with the tv on. I was the only one in the waiting room when an employee came up and changed t in the showroom. Music is too loud and doesn't mix well with the tv on. I was the only one in the waiting room when an employee came up and changed the channel to a sports channel and walked away. Waiting room and showroom became crowded...overhearing people's cell phone conversations and upset customers....really not a pleasant experience at all. I wish there was another Toyota dealer in town for service. More

No hidden charges and surprise at the finance office. No hidden charges and surprise at the finance office. They did everything as they promised over the phone. Great dealer asset to Toyota. Thanks No hidden charges and surprise at the finance office. They did everything as they promised over the phone. Great dealer asset to Toyota. Thanks Dan More

We recently purchased a Toyota Highlander Hybrid from Leesburg Toyota after having visited over 5 other Toyota dealers in the area. Leesburg Toyota not only gave us the best price, but most of all our s Leesburg Toyota after having visited over 5 other Toyota dealers in the area. Leesburg Toyota not only gave us the best price, but most of all our sales man Mr. Nathan Burgette was by far the most professional and customer service oriented of all sales people we dealt with during car search. He was intelligent, thorough in answer all of our questions and provided information and feedback in a timely manner. He made the process hassle free and made this a transaction of mutual respect. I highly recommend working with Nathan if you are looking for a Toyota. More

After looking for a Tacoma every where I got the best deal ever!!! Thanks to Jorge Gonzales good experience...I definitely will recommend this dealer to everyone... deal ever!!! Thanks to Jorge Gonzales good experience...I definitely will recommend this dealer to everyone... More

Just bought a Prius. Jamol Cooper shows right away that he's thinking about the long term interests of his customers. He took great care of me and helped me find a very nice deal. Very, very satisfied wi he's thinking about the long term interests of his customers. He took great care of me and helped me find a very nice deal. Very, very satisfied with Jamol's work. Thanks Jamol! More

I just purchased a 2013 Toyota Corolla, my second purchase with Jamol from Leesburg and I wouldn't go anywhere else. Everyone is so friendly and understanding. They gave me a fantastic trade in pri purchase with Jamol from Leesburg and I wouldn't go anywhere else. Everyone is so friendly and understanding. They gave me a fantastic trade in price for my 2008 Yaris which was my first new car ever! I find it amazing that you don't see someone for 4 years and they still know who you are when you walk through the door. Jamol, you rock! Thanks Leesburg Toyota, Jamol and Dan for making me feel like I was your only customer! More

Brittany was very FAST. She responded within one hour - ALWAYS. And she was very thorough and patient through a three week process. She listened and responded specifically to my requests. Best - she did no ALWAYS. And she was very thorough and patient through a three week process. She listened and responded specifically to my requests. Best - she did not play games and followed through immediately with price, then with out- the - door price when I needed to bring a check down from my bank. No games at all. Did not need to negotiate further since her price beat the heck out of the competition and was better than I was lead to expect from my Consumer Reports buying service. Finally, she helped me by using her own product knowledge, and got me an LE level of trim because it had the cruise control standard and was in fact cheaper than seeking a base trim level and adding cruise. She was very patient as I explored a whole bunch of random options - ultimately I ended up back where I started, with the Corolla. The day I decided to buy, I requested her best effort to get me in the car fast. I got it. Six hours after I sent that message (I was not at the dealer) I drove away in my new Corolla. I was at the dealer two hours, which I had hoped would be faster, but it was to my benefit because we made another change and I got much better financing than I had walked in with. More