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AutoNation Toyota Leesburg
Leesburg, VA
1,368 Reviews
AutoNation Toyota Leesburg is your go-to destination for all things Toyota in the Washington, D.C. area, and is one of the largest Toyota dealerships in Virginia. Located west of Washington, our Leesburg dealership can be found directly south of the Leesburg Premium Outlets. From the latest new Toyota vehicles for sale, to our extensive and diverse pre-owned inventory, AutoNation Toyota Leesburg has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,368 reviews
July 08, 2021
They treated me like less than human when I brought my car in to be fixed as the transmission was messed up. They talked to me like I could not afford any of the repairs. Nobody got back to me after the d car in to be fixed as the transmission was messed up. They talked to me like I could not afford any of the repairs. Nobody got back to me after the diagnosis and i had to call and leave multiple messages. Timothy Nolan was extreemly rude in this dealership, when my car was towed there, he did not even care to confirm that it was there until i forced him to walk me to the service center to see. While there he opened my car door and hit the car next to it. He then proceeded to tell me that the diagnosis would be done the next day. 24 hours later he had not called for an update and when I called he told me the transmission had to be replaced and he didnt know if I could afford it. He treated me like I was wasting his time and like I had no business bringing my car there. After I called and left about 5 messages asking to speak to any other representative they just forwarded me and left me on voicemail. This is the worst experience I have had with a Toyota after owning mine for 10 years and dealing with multiple dealerships in multiple states. If you do not drive a brand new car or do not dress or appear rich they will put you on the back burner and completely discriminate against you. They are a horrible dealership and their representatives do not care. Even if my car was still at their dealership, i talked to Timothy Nolan and he could not offer any options. I was willing to buy a new car or trade in mine but that did not matter to him and them as a company because they had already judged me as not good enough. I highly recommend that you think twice before visiting this dealership. More
by juliargarcia1
Employees Worked With
Timothy Nolan
April 20, 2021
I came in for my 10,000 miles service on my Camry. Admir, the service manager, met at the service desk when I arrived and told me that he would take my car to the garage himself. He came and got me Admir, the service manager, met at the service desk when I arrived and told me that he would take my car to the garage himself. He came and got me after my vehicle was finished the 10,000 mile service. He explained to me everything they performed on my vehicle. Admir is the best! More
by Simon C
Employees Worked With
Admir
December 21, 2020
Great customer service, made the process easy and smooth. Nathan was patient, knowledgeable, and willing to work with me. I got the perfect car, at a great price! Nathan was patient, knowledgeable, and willing to work with me. I got the perfect car, at a great price! More
by jayrad
Employees Worked With
Nathan Burgette
November 12, 2020
I would like adjust my review. The general manager of the dealership got involved and reviewed the facts. The dealership stepped up and submitted the timeline to Toyota and they have agreed to fix the t the dealership got involved and reviewed the facts. The dealership stepped up and submitted the timeline to Toyota and they have agreed to fix the transmission as a warranty claim and absorb some of the labor charges so I had no out out of pocket expenses. Well done and thank you. More
by Andy.fones
Employees Worked With
Justin
August 15, 2020
Poor quality of service It is my first & last time experience with this dealership service.I had done a multipoint check & Oil change Service. It is surprising that technicia It is my first & last time experience with this dealership service.I had done a multipoint check & Oil change Service. It is surprising that technician never noticed the transmission pan gasket leak until I had noticed at home and brought it back to the dealership. Than they charged me outrageous charge of $146 just for the diagnostic/inspection charge. Honestly if the car was looked properly during the oil change service and multipoint check that includes inspection of Transmission Leaks, the technician definitely would have noticed the leak. For bad experience , I am never going to return to this dealership. I would not recommend anyone , I highly doubt their quality of service. More
by Konark Kambli
Employees Worked With
Kristin
December 18, 2018
I like my sales person Jorge Gonzalez He is a wonderful man, dealer people is very friendly. Costumer service is great, Service is good, This is my third car I buy here. He is a wonderful man, dealer people is very friendly. Costumer service is great, Service is good, This is my third car I buy here. More
by trauma81
Employees Worked With
Jorge Gonzalez
November 16, 2018
It's all a lie. I was so happy when I started shopping online with AutoNation. A few clicks, a few e-mails, and a few phone calls, and I thought I had arranged my ca I was so happy when I started shopping online with AutoNation. A few clicks, a few e-mails, and a few phone calls, and I thought I had arranged my car purchase without spending my entire day driving to the dealership, waiting, test-driving, waiting, and driving back. It turns out that that is just a fantasy. Every bit of it was a lie. I found a great car. I did the online financing application where I identified my APR and monthly payment. I got to the end where it said my car would be saved for 72 hours and made an appointment to go in the next afternoon since the dealership was closing in an hour and a half. The next morning, I got an e-mail that the car had been sold. And, when they tried to negotiate with me on a newer, more expensive model, they were "surprised" at the APR I was quoted online an gave me payments based on a much higher interest rate. Throw in a bit of condescension and no remorse given that I had just had them run a credit report on me to arrange the financing and I had lost the car I really wanted to buy and was very inconvenienced, and you can see the multitude of problems. More
by BDay
Employees Worked With
Nazir, John
August 02, 2018
Very rude service department Craig in service is rude towards women. Terrible experience. I will never going back. He has a very bad attitude towards women. This man is the rudest Craig in service is rude towards women. Terrible experience. I will never going back. He has a very bad attitude towards women. This man is the rudest human being I have ever encountered. More
by Dodger
Employees Worked With
Craig
July 18, 2018
Bunch of liar when come to warranty Very unprofessional the way the work When come to warranty On parts Bunch of liars If you are looking help with Toyota Corp the answer you ge Very unprofessional the way the work When come to warranty On parts Bunch of liars If you are looking help with Toyota Corp the answer you get. We can't do Force or police them How to treat costumers More
by Janh123
Employees Worked With
Manager parts
February 24, 2018
Great Sales Experience My comments here are based on the purchase of two new Toyota vehicles in February 2018. I first reached out to Autonation Toyota in Leesburg via My comments here are based on the purchase of two new Toyota vehicles in February 2018. I first reached out to Autonation Toyota in Leesburg via web form on their website. Sales Rep Kevin Foley responded quickly, but he did not barrage me with emails and calls like other local dealerships. He struck a good balance in terms of follow-up and communication. In the end, I had an exceptional experience with Kevin. It became immediately apparent he is very knowledgeable about Toyota vehicles. Friendly, good communicator, down to earth, no pressure, upfront and direct. It's clear Kevin likes what he's doing. He was very attentive to what I wanted (model, trim, options, etc.) and the price I wanted to pay. Neither Kevin nor anyone else at the dealership played any games. No pressure, sales gimmicks, or hidden charges. I am a demanding customer and they showed tremendous patience. During paperwork (finance), options were explained clearly and directly (again, no games or pressure). I highly recommend Autonation Toyota Leesburg based on my experience from first outreach until the close of the deal. More
by dealerraterfan
Employees Worked With
Kevin Foley
