AutoNation Toyota Leesburg

Great client service and responsiveness. Tim Nguyen provided top notch client services. Very satisfied with the quality of work as well. Tim Nguyen provided top notch client services. Very satisfied with the quality of work as well. More

I recently moved to great falls and autonation toyota was the closest dealership - so i tried an oil change. I expected the same quality customer service I grew accustomed from the toyota dealeraship in the closest dealership - so i tried an oil change. I expected the same quality customer service I grew accustomed from the toyota dealeraship in chantilly…not even close! Waited 30 minutes to check-in because there was only one person at the service counter. I paid $47 for an 8-hr car rental (pick up 8am, drop off 4pm). I spent $509 in maintenance and did not even get my car washed. More

I had an appointment for 3:00pm. It took 20 minutes to just be recognized for my appointment. After I met Tim everything was good. They took care of my car. They didn’t go over the r It took 20 minutes to just be recognized for my appointment. After I met Tim everything was good. They took care of my car. They didn’t go over the results. Your car is ready. I think they should at least tell you how you are doing with taking care of your vehicle!!! More

Bought my Highlander here 2017, went to different dealership for service as maintenance group was unprofessional. Went back May 2022 for safety inspection. Service group called my home to notify me dealership for service as maintenance group was unprofessional. Went back May 2022 for safety inspection. Service group called my home to notify me the car was done and my wife called me. I was sitting less than 20 feet from service desk. When I asked why they didn't just call me staff looked around at each other and shrugged. Guess I will continue driving to other service facility. More

The work was completed in relative reasonable time and the service was good, The cost seemed very high to me. the service was good, The cost seemed very high to me. More

Courteous and efficient, friendly and prompt. No hard sell . Clean facility and knowledgeable attentive staff . No hard sell . Clean facility and knowledgeable attentive staff . More

A factory recall repair that was quoted by Toyota to be 1 hour took 5 hours. Things never seemed to progress unless I prompted the service advisor. During that time I observed many employees in the service d hour took 5 hours. Things never seemed to progress unless I prompted the service advisor. During that time I observed many employees in the service department standing around idle. That explains why they need to charge those exorbitant hourly rates. This was my first visit to AutoNation and from the experience, it will be my last. More

I like the dealership and I get my regularly scheduled maintenance on all both of our Toys but man I get so frustrated sometimes! I really like it when I can work with Justin but when he's booked up I do maintenance on all both of our Toys but man I get so frustrated sometimes! I really like it when I can work with Justin but when he's booked up I don't get great service. I dropped my vehicle the night before for a 7:15am appointment to have my appropriate mileage service- I was @47K because I just got back from a trip out west so I just missed my 45k Oil change, tire rotation, and fluid checks-cool right-figured I could get my car by lunch at latest...NOPE didn't get a call till 10:00am to ask if I wanted to do a 50K service instead since I was in between. I said okay sure why not slight difference in the time it takes I think they do a cabin filter change. My truck was'nt ready unitl like 5:00PM!! xxx people! Not a hey I am sorry it took all day we'll take a % off your bill or ANYTHING! maybe I will start looking for a new place to get my vehicle serviced, I let the dealership do it because it should be a time saver, but if I am without my vehicle all day I should have just done it myself and not paid the 500 plus dollars for about 150.00 dollars of oil and filters and a 60 min tire rotation it takes me without the vehicle lift!! More

This is the dealership where I purchased my car. The follow-up first service was also here. Both times I've had a great experience compared to others in the area. The follow-up first service was also here. Both times I've had a great experience compared to others in the area. More

replacement spare and labor fee are more expensive。 Maintenance waiting time maybe a little longer. reception works seem to uneven.Someone are busy, someone maybe are just chitchatting expensive。 Maintenance waiting time maybe a little longer. reception works seem to uneven.Someone are busy, someone maybe are just chitchatting. More