AutoNation Toyota Leesburg

The service department here is a train wreck. When you enter there is no designated person to assist but rather you have to wait with whatever group of customers are. Present and left to figure When you enter there is no designated person to assist but rather you have to wait with whatever group of customers are. Present and left to figure out who is next. Once one of the very disinterested service people finally agrees to talk to a customer, check in goes fairly smooth. Pickup is similar and half of the time nobody can find he work papers or keys. The service work itself seems good, but it's just the admin that is horrible More

While I would recommend this dealership for the quality of work performed, customer service is typically a disappointment. On most occasions, the length of time required to complete routine work is excess of work performed, customer service is typically a disappointment. On most occasions, the length of time required to complete routine work is excessive, making it difficult for customers to determine when their vehicle will be ready for pick up. In addition, it appears that customers waiting rather than dropping a vehicle off and then returning are given priority. This is particularly annoying when scheduling an early morning drop off. Simple things that other dealerships routinely do for their customers, such as washing the vehicle after service, are never performed. Once again, although the service quality is adequate, the customer care side of the business appears to be an afterthought. More

I got a great car! Nate was great to work with in picking a car and Vlad was great to work with on the financial end. Thanks! Nate was great to work with in picking a car and Vlad was great to work with on the financial end. Thanks! More

They are great at service. My purchase from them was good too. I would go back to them for a newer car and get service there again when required. Didn't like the paint or in My purchase from them was good too. I would go back to them for a newer car and get service there again when required. Didn't like the paint or interior warranty that doesn't cover scratches or rock chips on outside as once was told so that was a waste of money and for the interior, it seems like they challenge you by having to send pictures and such prior instead of just doing it as agreed. More

Great Dealership and Alan Ribner was incredible to work with! AutoNation offers one stop shopping and offers top-dollar for your vehicle. with! AutoNation offers one stop shopping and offers top-dollar for your vehicle. More

"I visited Toyota of Leesburg recently and had a very poor experience. From the moment I walked in, I felt unwelcome. The staff was unprofessional and seemed completely uninterested in helping me. I expe poor experience. From the moment I walked in, I felt unwelcome. The staff was unprofessional and seemed completely uninterested in helping me. I expected a much higher standard from a Toyota dealership. I will be taking my business elsewhere and I would not recommend this location to anyone looking for an stress-free car buying experience." Sales person Shiwan was good but when I ask to talk financial menager or director even asked 2 times to talk but he did not wanna come and unprofessional service.. HORRIBLE.. it was afternoon between 2-3 Pm.. More

We negotiated by email for a new Toyota RAV4 with the dealership. The sales staff were very responsive, particularly Zahedur. The dealership honored its commitment to the price out the door they promise dealership. The sales staff were very responsive, particularly Zahedur. The dealership honored its commitment to the price out the door they promised by email. They were also very good about having the car prepared for delivery and showing us how to use certain features. More

Convoluted service scheduling software makes it a bit of a challenge if you have both scheduled maintenance and a recall. Once completed, the Toyota app still shows the recall as not being done. Also, wai a challenge if you have both scheduled maintenance and a recall. Once completed, the Toyota app still shows the recall as not being done. Also, waiting at the dealer would be more pleasant if you were given prompt updates - - especially when the work was completed. More

This service center always treats us extremely well. We especially appreciate the service we get from Service Manager Daniel Carabantes... he always goes above and beyond to make sure we are satisfied We especially appreciate the service we get from Service Manager Daniel Carabantes... he always goes above and beyond to make sure we are satisfied with the care and service we are given. Would highly recommend AutoNation and Daniel for your service needs whether you have a Toyota or not! More

Playing phone tag while trying to get a loan secured was a pain. Is our credit score the best? No, but we were in the dealership for almost 4 hours until they released the car. I was thankful they were abl a pain. Is our credit score the best? No, but we were in the dealership for almost 4 hours until they released the car. I was thankful they were able to find the right financing for us. If you prepare to be there a while bring snacks, the snack machine is a rip. Our sales rep Jessica did do her best and the manager Kavi was also a great help in dealing with the bank. More