AutoNation Toyota Irvine - Service Center

Good service, however, there was a big mix up on picking me up and had to wait til the next day and call for a ride again! me up and had to wait til the next day and call for a ride again! More

Poor customer service. Donald Moreno kept us waiting for more than an hour while picking up our car. We called 30 min ahead to inform to keep the car washed and ready. Upon reaching, we came to know after 1 more than an hour while picking up our car. We called 30 min ahead to inform to keep the car washed and ready. Upon reaching, we came to know after 15-20 mins that the car is not sent for washing yet. It took us over an hour to pick up our car which apparently was ready for pickup. Further, the service rep tried to sell $2,000 worth of additional repairs. Half of them not urgent in nature but marked as red on the inspection sheet. Service rep said the car would be ready in the evening, in fact we pickup the car next day at 1pm. Receipt showed $186 but charged us $202. Never going back to this dealership again!! More

Normally have good service, not this time. Had a 12:15 appointment, showed on time only to wait 20+ min with no help. Had to leave my key and number with a rep cause I was late getting my son to a dr appo appointment, showed on time only to wait 20+ min with no help. Had to leave my key and number with a rep cause I was late getting my son to a dr appointment. No call to let me know status and 2 hours after I left a message asking for one. Went to pick up the car and could not find anyone to help me get it until one rep finally helped 25 min later. When the car came out, it was half washed with water spots all over it. They were busy, but this was bad. Not happy, but will give another chance as normally they are very good. More

I took my Toyota Prius to the Autonation Toyota Irvine Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb ass Service Center for oil change this morning (05/29/21). I had made an appointment for 7:15 AM and arrived at 6:40 AM. An advisor named Thomas Kolb assisted me at around 7:05 AM. He rushed through the process in less than a minute and didn’t even write down my license plate. He also got my cell phone number written down incorrectly till I reminded him to correct it. Before I could ask him if any other services were needed besides the oil change, he had already left and moved towards another car/customer. I waited from 7:05 AM till around 9:30 AM in the waiting room and then decided to check with Thomas Kolb why my car was still not ready, as I could see many other customers who came after me were already gone. He then came back to me about 15 minutes later and informed me that my paperwork was dropped on the ground earlier and he had just processed it a few minutes ago. I looked at my receipt later and found that my order was eventually entered at 9:38 AM (but Thomas Kolb should have entered my order shortly after 7:05 AM upon assisting me). I was able to finally get my car and left the service center at around 10: 35 AM (from 7:05 AM to 10:35 AM just for oil change). The reason I decided to write this complaint was not so much about the unreasonable delay, but it was mainly because Thomas Kolb did not even say a single word to apologize for his sub-par, poor service. He just casually told me the paperwork was dropped on the ground earlier and I needed to simply wait longer, treating it like it was no big deal. More

I bought Toyota Certified Used Car from Auto Nation Irvine in Feb 21. Then I took my car to maintenance for a regular service in April 21. Service guy told me that, there are some service items that I Irvine in Feb 21. Then I took my car to maintenance for a regular service in April 21. Service guy told me that, there are some service items that I need to pay around ~$1.000. Said just bought this car from here and you said everything was good. And he told me that, if you buy used car, you need to spend more money for that car and the total price will be the same as new one. I said, if my budget is enough to buy new car, I would do that but this is certified used car. He said, they don’t cover these service items and I have to pay this money sooner or later. Why didn't you check car properly before sold it!... because they sell it ASAP and make more money after they sold it. I was shocked and never buy any car from this dealership and never buy Toyota anymore. More

I brought my Toyota Sienna for brake service. The work was only on the front axle and I provided my own brake pads. The job included machining rotors. Total cost was $175. Later that day I was notified th was only on the front axle and I provided my own brake pads. The job included machining rotors. Total cost was $175. Later that day I was notified that my vehicle was ready for pickup. When I picked up the van and got home, I happen to read the technician memo. It said that the rotors were not machined. The reason made sense, but my service advisor failed to notify me that. In hind sight, I think he should have had the experience to look at my rotors and determine the job would not be complete, but that didn't happen. I called and left a voicemail for the service advisor. I did not get a call back. I called again the following day and reached the service advisor who said he wasn't able to discount the job even though they didn't complete the full service. So, he directed me to the voicemail of his Service Manager. I left a voicemail with an explanation and he did not call me back. I called again the next day and was sent to voicemail again. Again I left a voicemail, and again I did not receive a call back. It has been 4 days and still nothing. If this isn't an indication of how that service dept treats customers from the top down, I don't have any words. Culture starts from the leadership, and apparently customer service isn't on their priority list. I'd recommend going to an independent shop that honestly cares about their customers, or find another Toyota dealer other than Irvine Auto Nation Toyota that has the courage to be accountable and do the right thing. $175 to change brake pads on 1 axle is a clear example of "stealer-ship". More

I have a brand new 2021 Prius. I had an appointment at 1:30 PM. I arrived at 1:30 PM, there were no other cars when I entered. I was first in line. Dozens of cars came after me and were taken in for servi 1:30 PM. I arrived at 1:30 PM, there were no other cars when I entered. I was first in line. Dozens of cars came after me and were taken in for servicing as my car sat there. Finally at 2:30 PM, after I had complained, my car was finally taken in. Nobody could say why I had been left there for an hour when there weren't other cars to service. The service manager was rude and defensive with no explanation as to what had happened. I am badly traumatized by the experience. I hope I can go to another Toyota service department for servicing in the future. This service department should be closed down and everyone fired. More