AutoNation Toyota Irvine - Service Center

Worst service and over changed me This is the worst service and dealership ever. The service advisor Manuel Moreno tried to over charge me for a oil change by 40$ saying it was 115$ fo This is the worst service and dealership ever. The service advisor Manuel Moreno tried to over charge me for a oil change by 40$ saying it was 115$ for a simple oil change when I called back to get the price they told me oil change was only 74.95 which I remembered the last time I went there for oil change, being same price. then after I just had a 100k miles-$340- service they said I need 120k service only 20k miles later and that's $600 plus which is basically oil change and spark plugs. I waited 10 mins for anyone to even check me in or say anything to me. Then they told me I had to wait 45min to get a shuttle back to pick up my car when I was 3 mins away. I had to uber back to get my car. Customer service was basic if even up to standards. They say they give a 10% discount for being aaa but he didn't want to give it to me then finally did. Seems like they over Charge to make money and pretend to give a discount. This is the worst encounter I have ever had with a dealer and service department. And terrible “car wash” Would never recommend here. I would rather take it to jiffy lube. More

Bad experience for routine change oil Waited half hour after my appointment. No employee informed me the car ready ,I went asked and another employee send me to the cashier with wrong invo Waited half hour after my appointment. No employee informed me the car ready ,I went asked and another employee send me to the cashier with wrong invoice,cashier called Miguel didn't answer she went to his desk came back and waited at least another 20 minutes till Miguel came with correct invoice. More

AIRBAG RECALL FOR SIENNA We had a 2011 Sienna repaired at Irvine Toyota for an airbag recall and wire harness recall the repair was completed on July 25th. After they returned We had a 2011 Sienna repaired at Irvine Toyota for an airbag recall and wire harness recall the repair was completed on July 25th. After they returned the car to us the built in entertainment system and DVD player was not functioning. Steve Smith the service manager stated that the dash was taken apart and electrical work was performed but it just coincidentally broke just after they completed the work. We have been charged $300 for replacement of an electrical component to restore the DVD player and Satellite radio. Irvine Toyota had our car for a total of 13 days including the recall repairs. Steve Smith was extremely uncooperative and took no responsibility for their damage to our car, the poor customer service or how long it took for them to do the work. Do not under any circumstances take your vehicle to Irvine Toyota for any service. Manager Steve Smith is dishonest and unethical. More

The service department may have a problem. I had service appointment for my car, I came their 10min before and bad been waited for about half hour for someone coming to contact me. I had service appointment for my car, I came their 10min before and bad been waited for about half hour for someone coming to contact me. More

don't trust their Service I paid over $400 for various service at AutoNation Toyota Irvine. A week later, my Toyota would not start. AAA technician replaced my battery after I paid over $400 for various service at AutoNation Toyota Irvine. A week later, my Toyota would not start. AAA technician replaced my battery after he showed me the battery testing result (very weak). I then remembered my engine struggled a bit when I tried to start it … a few days before I took the vehicle in for service at this dealer! I spoke, on the phone, to the service manager at AutoNation Toyota Irvine and explained that my paid invoice showed “GBATT BATTERY GREEN GOOD TO GO,” when the truth is, my battery was weak and needed replacement. The Service Manager said he would call me back in 10 minutes but he never did. This is a customer’s worst fear – how can I trust this dealer to do work on my Toyota? It brought back memories many, many years ago when our Toyota wiper got damaged at this dealer (via their car wash) … they didn’t do anything to fix/replace it – they just don’t care. They are dishonest and untrustworthy! More

They worst dealer ever They worst dealer ever Ok The worse dealer ever I went three times 2 have Service on my car ,All 3 times I was send home On also they don't want to fix my door where my kids s The worse dealer ever I went three times 2 have Service on my car ,All 3 times I was send home On also they don't want to fix my door where my kids sit doesn't open from the inside I told them is Berry danger This guy name is manny Moreno This guy is the 1 to refuse me service More

Horrible and dishonest service We did the 100000 mile service on our Toyota Venza. They car was working perfectly fine and we thought to keep up the maintenance no place is better t We did the 100000 mile service on our Toyota Venza. They car was working perfectly fine and we thought to keep up the maintenance no place is better that the dealer. Wrong!!! Originally we had to be the transmission and engine oil change which did cost us $500. Then they told us that the battery cable was also corroded so we changed that as well. They gave us the green light on everything else. In the next day the the stopped completely in middle of the road. Found out the battery was dead. So we purchased the batter. Couple of days later the battery light came on and now the alternates is bad. Coincidence? I think not. When you put too much load on the battery during the test you can actually damage the batter and the cell in the alternator. Now they are asking for another $700 for service. Disgusted with this dishonest dealer. More

Please Make Your Complaint Count! cargal1 - You need to file a complaint with the Bureau of Automotive Repair: at www.bar.ca.gov/Consumer/Complaints/ I am taking my complaints about cargal1 - You need to file a complaint with the Bureau of Automotive Repair: at www.bar.ca.gov/Consumer/Complaints/ I am taking my complaints about their service department to BAR and to court if I have to. BAR does not know there are so many complaints out there about this business, because they are not hearing them! I think few people know about the Bureau of Automotive Repair (State of California Consumer Affairs). Better Business Bureau gives this business a D-! In my experience, Autonation's business practice is to steal from as many customers as they think they can get away with! More

Service Center Damage Brand New Corolla Thanks Archer, I wish that nobody every feels the disrespect and sick feeling knowing that car was damage in places you won't look the tech tried c Thanks Archer, I wish that nobody every feels the disrespect and sick feeling knowing that car was damage in places you won't look the tech tried covered up. I was shock that nerve touch up paint and left hub caps loose fall off while driving . I heard in service dept that a customers fell off "oh yeah those never stay on" You have purchase a whole four pack from Toyota. They also didn't hand me my keys when my car was ready or tell where to find it. I had demand my keys back. Toyota corp could verify general mgr contacted me . The dealer I brought Toyota sold me a bran dnew car damage! xxxx! More