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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.5
1,033 Reviews

1,033 Reviews of AutoNation Toyota Irvine - Service Center

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August 31, 2021

We had a 10:30 service reservation. We arrived promptly at 10:30. We were not signed in until 11:30. What does it mean to have a reservation? More

by h67shultz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tom
Sep 03, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

Sep 23, 2021 -

h67shultz responded

You offered to make up our inconvenience to us. Here is how: Today (September 23) we have a 10:30 AM appointment to have our other car, 2020 Prius, serviced. Please assure that we will not have to endure delays similar to our previous experience.

August 31, 2021

not enough advisors, not enough shuttle drivers. waited 4 hours be fore shuttle took me home. was not told how to sign up for shuttle. More

by pctlvr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
donald moreno
Sep 03, 2021 -

AutoNation Toyota Irvine responded

Hi, we're disappointed to hear of the negative experience you had at our location. If you are willing, please call our General Manager at (949) 287-8766 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 30, 2021

great service, on time, and professional. The service advisor was very helpful and courteous. car came back clean and sanitized. Will only use this dealer for service. More

by n1094
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Sep 03, 2021 -

AutoNation Toyota Irvine responded

Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 26, 2021

Made an appointment for a pit stop, and it was quick, but the service adviser did not ask my name or give me his name. They left my keys in the car when they finished the service. How can you love the keys i More

by AndyC01_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name given
Aug 31, 2021 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon.

August 26, 2021

Always good experience, service & reasonable price. Getting floor mats today. More

by lldisme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
Aug 31, 2021 -

AutoNation Toyota Irvine responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 25, 2021

Joe Schulte was very friendly, helpful and easy to work with. He explained everything and gave me different options so I was able to make an informed decision. More

by clubschulte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Aug 31, 2021 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 25, 2021

I’ve been customer for 20 plus years. Never had bad experience. Prompt service and helpful shuttle when needed. Joe Schulte my advisor extremely thoughtful. His day off last visit he asked Tom to wo More

by yvonnes_avon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas, Joe Shulte
Aug 31, 2021 -

AutoNation Toyota Irvine responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Irvine. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 23, 2021

I always rely on my service advisor Manny. He is honest and reliable. He is my go to person. More

by soniawagstaff2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Moreno
Aug 27, 2021 -

AutoNation Toyota Irvine responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

August 22, 2021

The repair work was done quickly, and I especially want to thank Donald, who explained everything fully. We were using this dealer because we had driven to SoCal from up north, and thanks largely to Donal More

by jamesmoran388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Moreno, Karen Bambauer
Aug 27, 2021 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2021

I got great service, quality work done with nice, competent, knowledgeable staff! And clean surroundings. More

by Karol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and mike
Aug 27, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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