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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,005 Reviews

1,005 Reviews of AutoNation Toyota Irvine - Service Center

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September 13, 2021

Made appointment, waited over an hour to be checked in but good job with vehicle. More

by Carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Fernandez - excellent
Sep 16, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

September 12, 2021

Great customer service, courteous staff. Excellent personal in the parts department. My orders was exactly like the sales person provided me. Multi point inspection performed from the Mecanic was ex More

by Sandra Burbano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
6119 Joel Avila Navarro
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi Sandra, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2021

Service adviser 9348 Donald Moreno recommended to replace FS06 Sway Bar Links in my 2015 Toyota Yaris and estimated the cost $917.58. Something is wrong with this estimate. I have bought these links for $37. More

by fel35
Price
Recommend Dealer
No
Employees Worked With
Donald Moreno
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. If you'd like, please contact our General Manager at (949) 287-8766. We'd appreciate the chance to make your experience a positive one.

September 11, 2021

The dealership is clean and social distancing is practiced. My service advisor was helpful and promised my car at the appointed time. The wait time was tolerable and the issues I expressed before More

by ellewoods
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Santos Mendez
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

September 10, 2021

All people at this dealer are so nice to the customer and thy do their job perfectly More

by ahmad _azam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All employees , Ephraim Barcelo, Peter Cheng, Javier Carvente, Karen Bambauer, Jeff Bishop, Ruben Basaldua, Jeffrey Cannone, Brian Bonyadi, Shawn Barnet, Raid Bataineh
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 10, 2021

Wait time was way too long. Routine maintenance on my new Camry and it took 3 1/2 hours. This use to be my go to place but that is too long. More

by Kitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald ?
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 09, 2021

This dealership is always organized.With a good and This dealership is always organized. With a good and hardworking team . Good management is the most important reason of their success . Good manage More

by Amir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Fankhauser
Sep 10, 2021 -

AutoNation Toyota Irvine responded

Hello Amir, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 09, 2021

Took Highlander in for fuel pump recall notice. Car was ready at the predicted time. They did checkup on other things as well Like tire pressures and wear. Gave my dirty car a wash. More

by mizusaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
Sep 10, 2021 -

AutoNation Toyota Irvine responded

Hello Mizusaw, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 09, 2021

For some reason, there was an extremely long wait not only to check in but for the servicing and the checkout. Typically the time is about half of this. More

by Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 07, 2021

Appt 2:00-no assistance 1 hr. Approached after approx 30 mins & then employee left to Lounge. Forgot me. Eventually I asked for assistance. Even then it was at least 10 mins before # on my car was replaced More

by emigliore
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mr Chavez
Sep 09, 2021 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

Sep 09, 2021 -

emigliore responded

I have had to call Toyota Care 2 times since. Yesterday, 9/7 spoke to a very unhelpful man. Initials JB about it. Told him that I need to bring car back but cannot wait 1 hr again w an appt. I told him for health reasons I cannot do that. I told him if I have an appt if someone would just check me in within a reasonable time (15 mins?) - so I don't have to wait with the car again (like last time - 1 hr) I could leave have a friend pick me up. Response from JB:1st come 1st serve no matter if you have an appt. Told him I have a Dr appt on 9/9-I don't know if my car will start 9/9. $50 if I miss it. He suggested that I can take my car to any dealership if I didn't accept 1st come 1st serve WITH an appointment! Earlier TODAY 9/8 I left msg for Serv Mgr CC. No return call. It's 8:00, dark I need to go see if car will start. Need to start it again a couple of times tomorrow BEFORE my Dr appt. I cannot miss my Dr appt 9/9 bc my car won't start. There is a msg when you call "this call may be recorded." If it was recorded this can be verified. Thank you. Website: Express Service Get fast and convenient vehicle maintenance, every time.

Sep 12, 2021 -

emigliore responded

Saturday, Sep 11 - Drove to Trader Joe's. Was in the store for approx 15 mins. I came out and my car would not start! Called Toyota Care and they wanted to charge me $85 to start it. While I was on the phone with them the person parked next to me overheard me. She saw my Parking Gate Pass on my windshield and knew that we live in the same gated community and offered to drive me home. It was dark, hot and I was tired and I was so very grateful. I called Toyota Irvine at approx 8:12 pm and asked if the GM is there. I was told 'yes'. I was transfered to a VM system and disconnected. . Sunday, Sep 12 - Approx 5 - 6 am I went online to the Toyota Customer Service Chat Room and explained my situation and was told by Nicola A that a Cust Serv Team Member would be reaching out to me. Sunday, Sep 12 - 10:40 am Called & spoke to Ozzie. He told me that Mark Mehta is the GM but off today. He said that Shawn (Sean) was in charge and transferred me. I left him a VM message.

Sep 12, 2021 -

emigliore responded

EDIT on my visit on August 26 the name of the Service Mgr was not Chavez, my mistake. His name is Chris Cortez. I left a VM message for Mr Cortez on Aug 8. He never returned my call.

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