AutoNation Toyota Irvine - Service Center

We have been taking all our Toyota cars there for over 25 years, however service rep ignored request to wash car and did not call the phone number we requested. They used to be much more attentive. years, however service rep ignored request to wash car and did not call the phone number we requested. They used to be much more attentive. More

Good service and timely communication. Michael and the team received the tow quickly and got it processed. team received the tow quickly and got it processed. More

I have very good experience. They answered my service related questions. Service advisor and manager both were courteous and helpful related questions. Service advisor and manager both were courteous and helpful More

They changed 3 of my Highlander tires and performed alignment. They told me it would take maximum of 2 1/2 hours but it took a little more than 4 hours. Yet when they finally released my vehicle there alignment. They told me it would take maximum of 2 1/2 hours but it took a little more than 4 hours. Yet when they finally released my vehicle there was no apologies offered that it took longer than expected. To be fair I must say that the facilities was very good. More

AutoNation provided noticeable and improved auto service in customer service and in clear communication with Joe Schulte. Mr. Schulte also kindly listened to our past auto service experience. Thank you Mr. in customer service and in clear communication with Joe Schulte. Mr. Schulte also kindly listened to our past auto service experience. Thank you Mr. Schulte. You made the experience seamless and we appreciate you. More

I made an appointment but I still have to wait for 2 hours and 30 minutes. There is no point if making an appointment. Service consultant promised it will take 1 hour and 30 minutes, but it was not even hours and 30 minutes. There is no point if making an appointment. Service consultant promised it will take 1 hour and 30 minutes, but it was not even close. More

I have to take my car back because the battery still has a problem they said that they changed it. Yesterday it said battery nit charging why would it say that if the battery was replaced? a problem they said that they changed it. Yesterday it said battery nit charging why would it say that if the battery was replaced? More

Very professional and communication excellent with hi-tech improvements. Plus they wash your car! I like how you pay directly the service advisor! hi-tech improvements. Plus they wash your car! I like how you pay directly the service advisor! More

The manager he’s very nice and very helpful to me i hope all the workers is the same like him. I can recommend toyota to my friends and family all the workers is the same like him. I can recommend toyota to my friends and family More

I made an appoint and went in to have my car serviced. I waited in my car for over 35 minutes before anyone spoke with me. I needed a simple oil change and also needed to have my brakes checked. I waited t waited in my car for over 35 minutes before anyone spoke with me. I needed a simple oil change and also needed to have my brakes checked. I waited till past 2 pm and my oil change was still not complete. I had to go to the manager and ask for my car back as I was fed up of waiting. Imagine sitting there from 10.30am to past 2 pm for an oil change!! After finally getting my car back I noticed that they hadn’t checked the brakes. Not a word of explanation leave alone an apology for the agonizing and inexcusably long wait. I paid almost $90 for the oil change. Atrociously expensive. They’ve jacked up their rates. This placed used to provide decent service in the past but not anymore. They didn’t seem to care. Never again. I’ll take my business elsewhere. More