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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,019 Reviews

1,019 Reviews of AutoNation Toyota Irvine - Service Center

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October 31, 2023

I had a fantastic experience with Amanda at Auto Nation Toyota. She listened to my requests and went the extra mile to be sure line men checked brackets on my Highlander’s front bumper as there is a potent More

by Cheryl.hill004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Nov 02, 2023 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 29, 2023

Tires rotation were not needed but performed by mechanic. The mechanic should've checked first prior to performing the rotation of tires. Cost me $40 for unnecessary rotation. More

by dhkono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't care
Nov 01, 2023 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

October 26, 2023

Like the service, begins on time and finish on time, not like some other places. Amanda Baker is a great service advisor. More

by Yanming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Baker
Oct 28, 2023 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

October 23, 2023

Real easy to set appointments. Very informative as to the results of their inspection. Could be quicker when doing a oil change. More

by Asotelo10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blonde female
Oct 26, 2023 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

October 20, 2023

After two weeks after I bought the car from AutoNation Toyota Irvine, there was a loud noise when I hit the break, apparently they didn’t re-surface the rotors, I contacted them, and they told me I can ta More

by Artin T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis / Shaan
Oct 22, 2023 -

AutoNation Toyota Irvine responded

Hi Artin, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

Oct 27, 2023 -

Artin T responded

Hello, I contacted with the provided number and left a message, haven’t received and call back yet!

October 20, 2023

I had my truck serviced at other dealerships and through my experience, I can honestly say Toyota Irvine is way above everyone else in customer service. Service representatives are friendly, knowledgeable a More

by esellona
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert
Oct 22, 2023 -

AutoNation Toyota Irvine responded

Hi Esellona, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 14, 2023

I had a good experience working with this dealership. My car was examined, the work needed to be done was prioritized, and the car got fixed. The only issue was that it took so long. I dropped the car at More

by npsharifi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember
Oct 17, 2023 -

AutoNation Toyota Irvine responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2023

Over all a great dealership yo work with but my last service was a bit frustrating. I was scheduled for a 7AM appointment for a front end allignment and arrived 15 minutes before the service department More

by Ewhiteside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Oct 17, 2023 -

AutoNation Toyota Irvine responded

Hello, thank you; we appreciate your feedback! Please reach out to us at (949) 287-8766 so we may identify ways to improve your experience.

October 11, 2023

Excellent service. Tony was very nice and didn’t make us get service for things our car didn’t need. Made recommendations for next time. Always appreciate the car wash More

by Bevandjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 13, 2023 -

AutoNation Toyota Irvine responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 10, 2023

They change my oil and let me know what needs attention They advise me on the repairs and their price More

by Kenneth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Baker
Oct 12, 2023 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

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