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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,005 Reviews

1,005 Reviews of AutoNation Toyota Irvine - Service Center

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February 23, 2022

Excellent service. Mark Anderson kept me informed of the work (and cost) that needed to be done. More

by debbieamoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No others
February 23, 2022

I took my 2011 Toyota Sequoia to get a radiator flush and the guys there did a great job. They charged me about 150 hard earned dollars. The people over at Tustin Toyota wanted to charge me between $200 and More

by Emmanuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Nguyen
Feb 27, 2022 -

AutoNation Toyota Irvine responded

Hello Emmanuel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 22, 2022

Unorganized, 30 min just to get helped and checked in, then you have to keep looking for your service advisor to give you updates, lastly to get your car they forget so you have to ask the porter to get y More

by Cmqt18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James in service
Feb 24, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you very much for sharing these comments. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

February 21, 2022

Very customer friendly and professional. Any concerns or questions I Had we’re taken care of. Would recommend to other Toyota owners. More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom. Service
Feb 23, 2022 -

AutoNation Toyota Irvine responded

Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future.

February 21, 2022

so unprofessional. I don’t think they know what they’re doing I’m not going to go in details Toyota dealer are not good anymore bottom line More

by Mo Khalil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not gonna add the employee.
Feb 23, 2022 -

AutoNation Toyota Irvine responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

February 20, 2022

This was a recall appointment. I was surprised that I had to return a second time to finish the job. They had to order some parts. Since it was a recall one would think they would More

by gbragg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Braulio Ramirez
Feb 20, 2022 -

gbragg responded

No message

Feb 22, 2022 -

AutoNation Toyota Irvine responded

Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 19, 2022

Mark Anderson service writer new what he was talking about.. and did what he said he would. Nice representative for your company. More

by Rbalkwell79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Anderson 5 star
Feb 23, 2022 -

AutoNation Toyota Irvine responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 18, 2022

Agent very polite and kind. Kept me up to date on what was being done. Brought me estimate and made sure I knew price after I said ok. Last service was before lockdown so car ne More

by Sue290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember names but you should have it in your records
Feb 22, 2022 -

AutoNation Toyota Irvine responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!

February 17, 2022

Joel is always very helpful with my servicing. My car is a bit elderly 2006 but he's helped me keep it in good condition. He and the porters have also helped me feel safe from covid by picking up More

by mcahill79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think the porter's name was Francisco. He was very kind and professional.
Feb 21, 2022 -

AutoNation Toyota Irvine responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

February 17, 2022

They convey a lot of respect toward the customer. Baulio Ramirez showed me all the items that need attention on my car, but without pressure. More

by Lucky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baulio Ramirez
Feb 21, 2022 -

AutoNation Toyota Irvine responded

Hi Lucky, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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