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AutoNation Toyota Irvine - Service Center
Irvine, CA
1,005 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,005 Reviews of AutoNation Toyota Irvine - Service Center
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March 21, 2022
Arrived March 8 for recall inspection and scheduled service. Service person Joe provided excellent and timely service for the inspection and lube oil and filter change. Toyota of Irvine professional an service. Service person Joe provided excellent and timely service for the inspection and lube oil and filter change. Toyota of Irvine professional and high quality service. Always consistent on every service. Thank you Joe. More
by Miss venza
Employees Worked With
Joe Shulte
March 21, 2022
I made an appointment for routine maintenance. They seem to have made some changes to their procedures since my last visit: this time, people were waiting outside to check whether I had an appoint They seem to have made some changes to their procedures since my last visit: this time, people were waiting outside to check whether I had an appointment. I suspect that they were now attempting to streamline service for customers with appointments. After checking in for my appointment, I had to wait only a few minutes before I was helped. The salesperson, Tony, was pleasant and friendly. I had to wait for several hours for the work to be finished, but Tony told me the wait time in advance and visited me in the lobby to update me on the progress. More
by hylomorpher
Employees Worked With
Tony Nguyen
March 21, 2022
I had a advisor just jumped in my truck to drive it in the car port, he did not even check to see if it was not operated. He could have damaged it even more. Never trust the advisor when he says it will b the car port, he did not even check to see if it was not operated. He could have damaged it even more. Never trust the advisor when he says it will be done at a certain time. No fault of the advisor that is assigned to you, but communication is a lost caused there. More
by gregpettit7
Employees Worked With
Mark Mehta
March 18, 2022
Auto Nation Toyota of Irvine is always my place to take our cars for maintenance. Outstanding customer service and I like to say thank you so much to Representative Tom Kolb our cars for maintenance. Outstanding customer service and I like to say thank you so much to Representative Tom Kolb More
by Pedro Castillo
Employees Worked With
Tom kolb
March 17, 2022
Lazy slow customer service. .!!! No one greets you when you arrive... 30 ppl running around but no one helps you...These employees need major customer service and appreciation .!!! No one greets you when you arrive... 30 ppl running around but no one helps you...These employees need major customer service and appreciation training. I know, I am an CEO with a company with over 5000 employees.. I would expect more from Toyota! More
by aleonardo777
Employees Worked With
Manny Moreno
March 17, 2022
I like the service at Research Drive. There was no line even though they were busy! Waiting room and bathroom were clean, and coffee was available as well as individually wrapped snack There was no line even though they were busy! Waiting room and bathroom were clean, and coffee was available as well as individually wrapped snack bars. Michael had me in and out in under two hours so I was able to get to work on time.i wouldn’t take my car anywhere else! More
by Janet
Employees Worked With
Michael thomas
