AutoNation Toyota Irvine - Service Center

After two weeks after I bought the car from AutoNation Toyota Irvine, there was a loud noise when I hit the break, apparently they didn’t re-surface the rotors, I contacted them, and they told me I can ta Toyota Irvine, there was a loud noise when I hit the break, apparently they didn’t re-surface the rotors, I contacted them, and they told me I can take my car to closest AutoNation dealership, which was AutoNation Honda Valencia, after their inspection, they told me that the rotors should be resurfaced, even though the car was under their 90 days warranty, AutoNation Irvine denied to pay the repair fee and I had to pay out of pocket, it’s really disappointing how they rip off customer’s with offering warranty which doesn’t work when you need it. More

I had my truck serviced at other dealerships and through my experience, I can honestly say Toyota Irvine is way above everyone else in customer service. Service representatives are friendly, knowledgeable a my experience, I can honestly say Toyota Irvine is way above everyone else in customer service. Service representatives are friendly, knowledgeable and professional. I particularly like the video updates to my phone of my vehicles service progress. Toyota Irvine has definitely earned my business. More

I had a good experience working with this dealership. My car was examined, the work needed to be done was prioritized, and the car got fixed. The only issue was that it took so long. I dropped the car at My car was examined, the work needed to be done was prioritized, and the car got fixed. The only issue was that it took so long. I dropped the car at 9:15 AM, but it was not ready until 4:30 PM. The shuttle was provided, tough. More

Over all a great dealership yo work with but my last service was a bit frustrating. I was scheduled for a 7AM appointment for a front end allignment and arrived 15 minutes before the service department service was a bit frustrating. I was scheduled for a 7AM appointment for a front end allignment and arrived 15 minutes before the service department opened but I did not leave until after 2PM. My initial estimated completion time was " by 9:45PM" which later updated to by 11:45PM, I didn't hear anything else from the advisor until after 2PM. If its going to take longer let me know so I can have the option of whether I'm going to throw away my day sitting in a corner in the waiting room or make other arrangements. More

Excellent service. Tony was very nice and didn’t make us get service for things our car didn’t need. Made recommendations for next time. Always appreciate the car wash Tony was very nice and didn’t make us get service for things our car didn’t need. Made recommendations for next time. Always appreciate the car wash. More

They change my oil and let me know what needs attention They advise me on the repairs and their price They advise me on the repairs and their price More

My service experience was the best ever! My service writer’s name was Gina! Gave me a great special on an oil change and said I should be done by a certain time and I was! I will be asking f My service writer’s name was Gina! Gave me a great special on an oil change and said I should be done by a certain time and I was! I will be asking for her on my next service! More

The care I receive every time I have my cars serviced is amazing. The service rep I see, Manny is like a friend he is so kind. He keeps me posted on everything and that is very appreciated. amazing. The service rep I see, Manny is like a friend he is so kind. He keeps me posted on everything and that is very appreciated. More

Great, pleasant, quick and friendly! !! I got my car washed that was really cool, love the service!! !! I got my car washed that was really cool, love the service!! More

Easy scheduling for service. Service and repairs are done on time. Highly knowledgeable mechanics. Great customer service and support. Service and repairs are done on time. Highly knowledgeable mechanics. Great customer service and support. More