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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,005 Reviews

1,005 Reviews of AutoNation Toyota Irvine - Service Center

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March 28, 2022

I was told 2 hours or less to wait for my car, after 3 hours I tried to find someone to ask what was happening, no manager available, my service person Joel was not on premises, finally a manager came and More

by sushcookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Apr 02, 2022 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 28, 2022

The service is the best. It is a little far from my home but it is worth the drive. More

by stevema19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Wu
Apr 02, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 26, 2022

I went there for a oil change, the guy who’s attending me seemed not in a good mood, not friendly at all, looks like he hates working there or he hates dealing with a client. He’s name is Manny. More

by Rex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Moreno
Mar 30, 2022 -

AutoNation Toyota Irvine responded

Hi Rex, we are deeply disappointed by your experience at AutoNation Toyota Irvine. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

March 25, 2022

Service advisor, Gilbert was great! Friendly & courteous. A really nice guy to work with. Also, their pick up & drop off service is the best. More

by kjkim4all
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Preciado
Mar 29, 2022 -

AutoNation Toyota Irvine responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Irvine. We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2022

Always appreciate Joe and his professional and kind help in the Service department. He gets me in and out of there as quickly as possible. More

by ruthmbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Mar 29, 2022 -

AutoNation Toyota Irvine responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Irvine. We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2022

I am happy with the service department at automation. They are very professional and organized. More

by yekorchid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Mar 25, 2022 -

yekorchid responded

I am happy with the service department at automation. They are very professional and organized.

March 25, 2022

AutoNation Toyota is the best! Manny Moreno & Arturo the mechanic provide me with top-notch service every time. I will highly recommend to all my friends! More

by skybred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Moreno
Mar 29, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you so much for your positive comments about AutoNation Toyota Irvine! Thanks for the recommendation, and have an amazing day!

March 25, 2022

The Service Department has always been efficient with service and the staff has been very courteous. I prefer to take my vehicle for service at the AutoNation Irvine. More

by rkoka345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terri Cole, Todd Devine
Mar 29, 2022 -

AutoNation Toyota Irvine responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Mar 29, 2022 -

AutoNation Toyota Irvine responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 24, 2022

SALES. When I bought my car, I paid in full with a check from my credit union. Their administrative department sent my title to the credit union instead of More

by andersox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nope
Mar 27, 2022 -

AutoNation Toyota Irvine responded

Hi Andersox, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

March 24, 2022

Auto Nation Toyota Irvine location provides good service for maintenance. They proactively follow up with you on the maintenance schedule. More

by Nefertiti8625
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 27, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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