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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,005 Reviews

1,005 Reviews of AutoNation Toyota Irvine - Service Center

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April 28, 2022

I've had 5 Toyotas serviced here (3 purchased here) since 1984. I love this dealership. But I wish I wasn't asked to give a review after every visit...especially for something as simple as an oil change. More

by SteveLattanzio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Fernandez - 5 stars
May 02, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 27, 2022

Service is fine. They forgot to put back a part of my car. When I asked, he tried to manipulate me that I didn't have it. After, he is going to order. I don't kno More

by Reyhag
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Thechnician
Apr 29, 2022 -

AutoNation Toyota Irvine responded

Hi Reyhag, we appreciate you taking the time to respond. The staff at AutoNation Toyota Irvine take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

April 27, 2022

Good,and very sincere advice given by Mr joe, not much eating time, good waiting area More

by shahmd29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Apr 28, 2022 -

shahmd29 responded

Good job

April 27, 2022

Quick service,friendly staff. Close to home. Car washed at every service. Very trusted dealership. More

by Ocgtlman9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas kolb
Apr 29, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 26, 2022

The dealer was fast, professional, offered coffee/hot chocolate and even had a taco truck More

by W
Recommend Dealer
Yes
Employees Worked With
Jae Lee
Apr 29, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 25, 2022

The service is horrible. I waited over an hour before someone checked me in. Then I had to ask about my car just to find out that I was ready for me. More

by Terrapin22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Apr 27, 2022 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

April 25, 2022

They sent me a video of them inspecting my car. That really impressed me a lot! More

by Hill5994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
Apr 27, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 25, 2022

Did my first service work here after a bad experience at another Toyota. This place was nice and called me back about 45 minutes with everything completed. Nothing was out of place. Thank you. More

by Abby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sedgwick
Apr 27, 2022 -

AutoNation Toyota Irvine responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

April 25, 2022

No service advisor took care of me. Although I arrived at the right time at 1:00PM for my service appointment on Saturday, I waited for 25 minutes to get the service. Isn't it too long More

by takashi_shimizu007
Recommend Dealer
No
Employees Worked With
Ramirez Brazilian
Apr 27, 2022 -

AutoNation Toyota Irvine responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (949) 287-8766. We'd appreciate the chance to make your experience a positive one.

April 25, 2022

Service went smooth and on time. Eric is very friendly dealing with me. My experience with this service appointment is pretty satisfactory. More

by Joe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Rodriquez
Apr 27, 2022 -

AutoNation Toyota Irvine responded

Hi Joe, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

Apr 27, 2022 -

Joe responded

Thank you

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