AutoNation Toyota Irvine - Service Center

This is by far the best dealership not only in California but the whole entire United States. Awesome team and outstanding customer service! but the whole entire United States. Awesome team and outstanding customer service! More

Dependable service & knowledgeable service advisor. That's why I keep coming back. I want to feel safe & my dealership service does that for me. That's why I keep coming back. I want to feel safe & my dealership service does that for me. More

It is very clean and I like the new renovations in the waiting room area. There is easy access to coffee, water, snack, restrooms, charging stations during waiting time. waiting room area. There is easy access to coffee, water, snack, restrooms, charging stations during waiting time. More

Very disappointed with the Service Dept. of AutoNation Toyota Irvine...The phone system to make inquiry into service needs was very inefficient. The crew of off-site coordinators had no clu of AutoNation Toyota Irvine...The phone system to make inquiry into service needs was very inefficient. The crew of off-site coordinators had no clue on good customer service and was simply not helpful at all. I tried calling five times (not even talking about the long waiting time on the phone), but still not getting the information I am seeking. Eventually, I had to drive up to the AN Toyota Irvine dealer in person to get my information, and then made the appointment for service. When coming down to services, it beat me that it would take almost three and a half hours to work on the change of brake fluid since my appointment time of 7 AM. When I was told by the Service Advisor (around 10:30 AM) that my 2017 Prius was ready, upon my walk-around of my vehicle, it's noted the car was NOT even washed which was part of the deal of that day's service appointment. Needless to say, I had to wait for another 20 minutes, It's an aweful experience!!!! The dealer could have done better, OR to compensate me for all these ridicules and inconvenience. Perhaps I should deserve the $100 gas money for the poor services causing a lot of agony and wasting lots of precious time on me and on AN Toyota Irvine. Thanks for taking the time to read my feedback. Pls take my points for serious consideration. More

Aaron was very professional and courteous and helpful while providing guidance during RAV4 5k service while providing guidance during RAV4 5k service More

Great people and great service! Highly recommend Auto Nation. The Service advisor keep me updated on my vehicle. They are the best. Thank you Highly recommend Auto Nation. The Service advisor keep me updated on my vehicle. They are the best. Thank you More

I went for oil change and tire rotation Mr Fernandez (service technician) told me it takes two ours to do the service but was ready in an hour (service technician) told me it takes two ours to do the service but was ready in an hour More

Overall happy with the service but not washing the car despite spending more than a grand is very disappointing. Service at a dealership is always expensive but attention to small details will have a big despite spending more than a grand is very disappointing. Service at a dealership is always expensive but attention to small details will have a big impact on overall experience. May not go back again. More

Advisor Joe Schulte was courteous and efficient through the entire process. I appreciated his help. However, I like to take this opportunity to express my dis-satisfaction with another Service Advisor M the entire process. I appreciated his help. However, I like to take this opportunity to express my dis-satisfaction with another Service Advisor Mike Robinson. My 2020 RAV4 had a broken Power Back Door hinge in Jan. 2022. I came to AutoNation seeking service. After keeping the car overnight for inspection, Mr. Robinson told me about the problem and said such warranty work required him to write a memo to Toyota for approval. A service order was never generated. From hind sight I realized that he never intended to carry out the repair. He said it would take him two weeks to get an approval. I waited two weeks and called him, trying to set an appointment for the repair. After calling 5 times, left message each time and never received a reply, I realized that he was avoiding contact and never intended to repair the problem in the first place. I then contacted South Coast Toyota where I bought the car from and received courteous and prompt service. The PBD problem was repaired in 5 days under warranty. I was told that any Toyota dealer should carry out the warranty work. This unpleasant experience caused me hesitation to return to AutoNation for further service. I would appreciate an explanation to such reluctance (by Mike R at AutoNation.) to do the warranty work from anyone who actually read this survey. More