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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,011 Reviews

1,011 Reviews of AutoNation Toyota Irvine - Service Center

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November 30, 2023

AutoNation Irvine usually has open appointments for routine maintenance such as oil changes. They recently quoted me on my Toyota Sienna $11,700 on a number of repairs. When I took it to a mechanic I t More

by briandburke1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina
Dec 02, 2023 -

AutoNation Toyota Irvine responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (949) 287-8766 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

November 30, 2023

My service advisor was Eddie, who was very kind and professional. Got me out on time. Nice touch with the fresh popcorn available. More

by HP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Dec 02, 2023 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 21, 2023

Excellent service advisor, Braulio Ramirez. Efficient, friendly and an asset to your company. 15 words More

by Billflds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braulio Ramirez
Nov 23, 2023 -

AutoNation Toyota Irvine responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

Nov 23, 2023 -

Billflds responded

Let Braulio see my review! He is a very special individual and should get positive feedback. I bought my car in at an early hour and he couldn’t have been more friendly and helpful. If you want to keep such a.valuable asset to the company, share this with him! Submitted by William Grossfield

November 16, 2023

The service was very professional and my vehicle was fixed promptly. I enjoyed the constant communication from the service technician More

by andrewckimball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar masias
Nov 19, 2023 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 15, 2023

The service department is the worst I have ever dealt with. They tried to recommend several overpriced unnecessary service add-ons. They also messed my brakes up and they left with a squeal I have never More

by ASER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Natasha/Oscar/Mike/Kevin
Nov 16, 2023 -

AutoNation Toyota Irvine responded

Hi Aser, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.c

November 15, 2023

Amanda was knowledgeable and helpful - very professional. Don was a delight, as always, and prompt. Love the Highlander as opposed to whatever van was used before. More

by MARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Don
Nov 17, 2023 -

AutoNation Toyota Irvine responded

Hi Marty, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 10, 2023

They were upfront and honest about the service I needed. Very friendly and customer service oriented. More

by PDLKev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Nov 14, 2023 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 06, 2023

The service department gave me excellent service. It was quick, efficient, polite. I know I can trust them with my car. More

by GC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Nov 09, 2023 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 02, 2023

The service and attention to detail is gratifying. I would highly suggest to people that they go to Toyota Auto Nation in Irvine. More

by 1paulbarrows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Nov 04, 2023 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk. Safe travels!

November 02, 2023

Avoid Autonation for major repairs. I got a price quote that was 70 percent more expensive than another Toyota dealer and 80 percent more than a local mechanic. It's a Toyota not a BMW! More

by IreccomendTustinToyotaFAutoNation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Nov 04, 2023 -

AutoNation Toyota Irvine responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

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