AutoNation Toyota Irvine - Service Center

I been bringing my 4Runner here a few times now. Great service and get the job done in a timely manner! Great service and get the job done in a timely manner! More

The guy called me right before he went on lunch to pick up my car so another guy had to run around looking for my keys. Wasted $40 because they didn’t tell me I needed new tires until after they had alread up my car so another guy had to run around looking for my keys. Wasted $40 because they didn’t tell me I needed new tires until after they had already rotated them and charged me for it. Didn’t make sense why they wouldn’t call me first and save me $40 since I didn’t need them rotated if I was going to replace them. More

Finding a suitable time for appointment was very short. Service was as agreed, very professional, sent a video and report. Service specialist was very frank with useful advice. I recommended and hope to vi Service was as agreed, very professional, sent a video and report. Service specialist was very frank with useful advice. I recommended and hope to visit again More

I expected an annual 5-point check & oil change and to wait for the car in the lounge, but was persuaded to have an extensive preventative maintenance performed. The car needed to stay for hours, and Lyf wait for the car in the lounge, but was persuaded to have an extensive preventative maintenance performed. The car needed to stay for hours, and Lyft rides were offered. I had made it clear that I needed the car by 5:45 p.m. at the latest, to make an important meeting. The service mgr. was helpful and attentive, but the second Lyft ride became a disaster. When no ride showed up for 40 minutes, I called, and the lady who responded went personally to speak to Mr. Nguyen who apologized and ordered another ride. This one also took a while to arrive. I was able to collect my car by 6:20 and was half an hour late for my meeting. The dealership has serviced my car for years and has never yet disappointed me, but the providing of rides has been a pain in the past and a disaster this time! More

Manuel treats good his customers and explains very well the reports and what needs to be change. Manuel makes sure you and family drive safe. the reports and what needs to be change. Manuel makes sure you and family drive safe. More

Started with an error but the manager, Joau, was excellent. I am so thankful for her patience and guidance to correct the situation excellent. I am so thankful for her patience and guidance to correct the situation More

My appointment for an oil change at 7:30AM yesterday. I waited about 10 mins without being attended to. Then, I was processed but with no information about the waiting time. I have waited for almost 3 ho I waited about 10 mins without being attended to. Then, I was processed but with no information about the waiting time. I have waited for almost 3 hours for the service. During that time, no one provided me with any updates. I had to go to the rep desk several times to check the status. The overall experience was pretty bad... More

Not Quick. My appointment for oil change at 7.15AM, stood in line but was not attended, no que concept was followed. Was told oil change should be 2 to 3 hours My appointment for oil change at 7.15AM, stood in line but was not attended, no que concept was followed. Was told oil change should be 2 to 3 hours and I will be contacted. I had to call at noon to see what's the status, so no status update even though it was promised. I then just went there myself and waited. The service man was polite but over all not an experience where I could rate it any higher. More

I had to wait to check in. I arrived 5 minutes early for my appointment. No one helped for almost 30 minutes then 3 hours later I went to pick up my car I needed something else I arrived 5 minutes early for my appointment. No one helped for almost 30 minutes then 3 hours later I went to pick up my car I needed something else done so I asked how long it would take and he said 10 minutes. one hour later I went looking for my service person and he had forgotten to call me because he was busy with something else. I thought that was really poor customer service! More