AutoNation Toyota Irvine - Service Center

Waited 20 minutes for someone to talk to me even though I had an appointment. Then was told it would take 45 - 60 mins to have them mount the rim (which I left 2 days prior to have a tire replaced). When I a had an appointment. Then was told it would take 45 - 60 mins to have them mount the rim (which I left 2 days prior to have a tire replaced). When I asked after 30 mins of sitting in the waiting room if they were able to improve on that time, the service advisor told me it was on the lift (as the tech drove by the window with it). I changed the tire 2 days before in a parking lot with only the tools included with the car in 15 mins. With power tool it would have taken less than 10. More

I always have a great experience at AutoNation Toyota Irvine. The staff is friendly. I most recently met with Andrea in the service department and she provided excellent service. My car was finished earl Irvine. The staff is friendly. I most recently met with Andrea in the service department and she provided excellent service. My car was finished earlier than expected and I appreciated the updates/videos on the service. More

Very convenient shuttle service! Service advisor communicates well and regularly. Prices are pretty high. Paying is easy and pickup is convenient. Service advisor communicates well and regularly. Prices are pretty high. Paying is easy and pickup is convenient. More

Joel was service rep who took care of my needs. His background in the automotive industry certainly make him an asset. I like his style of updating the progress of my vehicle. He sent me a short v His background in the automotive industry certainly make him an asset. I like his style of updating the progress of my vehicle. He sent me a short video clip of the car as service it is being done to it. And he checked back with me if I still have time to have work on my another request. The waiting area is well equiped. One area of improvement could be folks that answer the calls in customer service. I looked for two service representative and I was told they were both on vacation. But because of time sensitive repair I needs, I went to look for some else. To my surprise Joel and Braulio were both there ! This two tag teamed on helping get going with my needs. More

AutoNation Irvine usually has open appointments for routine maintenance such as oil changes. They recently quoted me on my Toyota Sienna $11,700 on a number of repairs. When I took it to a mechanic I t routine maintenance such as oil changes. They recently quoted me on my Toyota Sienna $11,700 on a number of repairs. When I took it to a mechanic I trust, he was shocked they recommended certain items, and the control arm and sway bar repair he did recommend was about 1/3 of the cost quoted at the dealer. More

My service advisor was Eddie, who was very kind and professional. Got me out on time. Nice touch with the fresh popcorn available. professional. Got me out on time. Nice touch with the fresh popcorn available. More

Excellent service advisor, Braulio Ramirez. Efficient, friendly and an asset to your company. 15 words Efficient, friendly and an asset to your company. 15 words More

The service was very professional and my vehicle was fixed promptly. I enjoyed the constant communication from the service technician fixed promptly. I enjoyed the constant communication from the service technician More

The service department is the worst I have ever dealt with. They tried to recommend several overpriced unnecessary service add-ons. They also messed my brakes up and they left with a squeal I have never with. They tried to recommend several overpriced unnecessary service add-ons. They also messed my brakes up and they left with a squeal I have never heard before. I visited again to have it checked and the guy who performed the service (Kevin) defensively explained that he couldn’t have possibly caused this sound. He flushed the brakes out and they still squeak. I was treated like a clueless woman the entire time. Avoid this place. More

Amanda was knowledgeable and helpful - very professional. Don was a delight, as always, and prompt. Love the Highlander as opposed to whatever van was used before. Don was a delight, as always, and prompt. Love the Highlander as opposed to whatever van was used before. More