AutoNation Toyota Irvine - Service Center

Joe, was great, as usual. He keeps me coming back for service on my Avalon. He keeps me coming back for service on my Avalon. More

Joua was very helpful and provided great customer service. I will be back to have AutoNation Toyota (Irvine) service my car. service. I will be back to have AutoNation Toyota (Irvine) service my car. More

I will never go to this dealer again. I waited almost all day for service and they do nothing was watching my car which was park outside and mike Anderson told me they working on y I waited almost all day for service and they do nothing was watching my car which was park outside and mike Anderson told me they working on your car then he told me your car is read . Then he said we did the tires rotation. More

Great and fast service, excellent customer service, friendly and honest. Great coffee, snacks, comfortable lounge. friendly and honest. Great coffee, snacks, comfortable lounge. More

Brought my car in for service at 7:10am. I was having an interim 5K mile service so it didn't require an oil change. I think it took 2 hours for a technician to actually look at my car becau I was having an interim 5K mile service so it didn't require an oil change. I think it took 2 hours for a technician to actually look at my car because I was texted around 9:15am that they recommended a couple of other items to be done which I okayed except for one item. I left the dealership at 11:50am, which is 20 minutes short of 5 hours for my car to be completed. I find this amount of time for my car to be service unacceptable. I used to have my car serviced at Keyes Toyota Van Nuys and I never waited this long for my car to be serviced. There was no issue with my service advisor. More

Easy early A. M. drop off for oil change and rear brakes. Great communication from service advisor and vehicle was ready when promised. Thanks for the great servic M. drop off for oil change and rear brakes. Great communication from service advisor and vehicle was ready when promised. Thanks for the great service! More

Car running smoother. Tony was informative and helpful. Still have rattle coming under glove compartment. Tony was informative and helpful. Still have rattle coming under glove compartment. More

I have been coming to this dealership consistently for over 10 years. I am disappointed at the service I received this time. 1) I brought my car in for routine service plus looking at the electrical s over 10 years. I am disappointed at the service I received this time. 1) I brought my car in for routine service plus looking at the electrical system. I was just given an estimate for the routine service and was not asked about the electrical system. Do they look at the appointment information I filled out online? 2) I was sent a video from the technician about my car that I could not download or watch on my phone while I waited at the dealership. 3) Even after I said I could not watch the video, I was not explained what's wrong with my car. Instead, I was shown an estimate of over $4000 for repair. I think $4000 is a lot, but any amount of repair deserves an explanation. 4) I was not updated about the wait time. I would not have waited at the dealership if I knew how long the actual wait time would be. I was estimated 1.5 hour for the routine service + 1.5 hour for additional repair versus actually waiting for ~5 hours! The wait may had been even longer if I did not inquire about my car after waiting 4.5 hours. 5) The service representative was "multi-tasking" or distracted for all 3 of my interactions with him. Please stay focus on the person sitting in front of you! More

Professional courteous timely service. Customer service highly rated. Well organized.,convenient home transports. Good job Customer service highly rated. Well organized.,convenient home transports. Good job More

Right on time. Service was completed when they said it would be done. Shuttle service was excellent. Car was washed when I picked it up. Thank you Autonation Service was completed when they said it would be done. Shuttle service was excellent. Car was washed when I picked it up. Thank you Autonation More