AutoNation Toyota Irvine - Service Center

Customer service was awesome, they finished my service in the time that was quoted which is a big win for me. the time that was quoted which is a big win for me. More

Everyone is very friendly. It’s a little pricey but seem to do good work. It’s a little pricey but seem to do good work. More

I had a very good experience. My car was completed in a timely manner and they washed it for me. My service man Gilbert helped me to walk back and forth to my car. Very nice sinc My car was completed in a timely manner and they washed it for me. My service man Gilbert helped me to walk back and forth to my car. Very nice since I am a senior with a disability. Katie hot me coffee! Thank you Service department More

I just arrived when they open with no appointment and Mary the service advisor was kind and understanding. They were able to figure out my car problems and called me for approval. Car was ready at end Mary the service advisor was kind and understanding. They were able to figure out my car problems and called me for approval. Car was ready at end of day! More

Staff is friendly and courteous. Everything went smooth from the drop of to the shuttle that dropped me at work. I got a text when my car was serviced and was sent a rideshare to pic Everything went smooth from the drop of to the shuttle that dropped me at work. I got a text when my car was serviced and was sent a rideshare to pick me up. More

Scheduled appointment online, very simple process. Immediate attentions upon arrival, Service history was on file so routine maintenance was easy. Waited for vehicle, wait time was as expected. Ea Immediate attentions upon arrival, Service history was on file so routine maintenance was easy. Waited for vehicle, wait time was as expected. Easy in and out. More

I have worked twice now with Joel Navarro on some service issues. He has done and excellent job keeping in touch with me to let me know about service progress, new issues that may have come up and most impo issues. He has done and excellent job keeping in touch with me to let me know about service progress, new issues that may have come up and most importantly when will it be ready. I appreciate that sometimes problems come up, that is why communication is so important to me. When I work with Joel he stays in touch so I know what's going on, what it will cost, and when it will be done. More

Staff is friendly and knowledgeable. The waiting area is clean and the facility is well managed. The waiting area is clean and the facility is well managed. More

Worst experience ever. I waited for 4 hours to get my car serviced and had an appointment. When I showed up, I waited for 10 mins, and no one greeted me. I went to the pers I waited for 4 hours to get my car serviced and had an appointment. When I showed up, I waited for 10 mins, and no one greeted me. I went to the person with whom I had an appointment, and he said he was too busy to help me. After 20 mins, someone finally did help me. Once I told them I was not interested in the extra service, their attitude changed with me. After the service was done and I was on my way, the person who helped me left someone else paperwork and keys in my car. He called me serval times and texted me that I needed to call him back. He then said he wanted to come to my house after ten or later to pick them up. He then said if not, my home is close to my house. I didn't feel comfortable with this situation. I drove back from my house to the dealer to drop off the keys. This ruined my night as I was anxious for the next couple of days, afraid he wanted to come to my house. I tired contacting management and they never contacted me back. Will never come back to this location again. More

I had a wonderful experience, my Service Advisor Mike was professional and knowledgeable. My truck came back running great and was clean. professional and knowledgeable. My truck came back running great and was clean. More