AutoNation Toyota Irvine - Service Center

Aaron Wu was helpful and professional. You need to hire more associates there was a line of cars. I appreciate the shuttle service bringing me home and picking up! You need to hire more associates there was a line of cars. I appreciate the shuttle service bringing me home and picking up! More

Purchased a PHEV Honda from the dealership and got a great deal on a prepaid maintenance contract. Taking my Honda in for regular maintenance has been a pleasure. Shout out to Service Advisor Joe Schul great deal on a prepaid maintenance contract. Taking my Honda in for regular maintenance has been a pleasure. Shout out to Service Advisor Joe Schulte for his extraordinary customer service! More

The service writer Braulio was very knowledgeable & patient. He answered all my questions and helped me to fix the phone on the screen inside my Camry. patient. He answered all my questions and helped me to fix the phone on the screen inside my Camry. More

Great service, friendly staff. very well organized at the drive..will be going back for sure very well organized at the drive..will be going back for sure More

The dealership was very receptive to my needs and serviced my car within the agreed upon time frame. I was far more pleased with the service at the Irvine dealership than the service at the Tustin d serviced my car within the agreed upon time frame. I was far more pleased with the service at the Irvine dealership than the service at the Tustin dealership. More

This visit for service was really pretty bad. They apparently had quite a few people in front who had called out sick, which probably didn't help, but previous visits haven't been great, either. They apparently had quite a few people in front who had called out sick, which probably didn't help, but previous visits haven't been great, either. It took about 50 minutes just to get the car checked in. Then, when we picked it up later in the day, although nothing was mentioned to us at all, we noticed on the paperwork that the safety recall work we had requested by number had not been done. They did another recall instead, that we knew nothing about, saying they couldn't find the one we had received two notices from Toyota in the mail about on their computer. Then the service manager just seemed focused on trying to "clean up" our paperwork by trying to get us to sign another set that removed reference to us having requested the specific recall work by number. She said she wanted to change it to be clearer that the OTHER recall had been done... which she said would help them in their billing for their work. We'll probably try another dealer for service next time. More

Took my vehicle in for its first maintenance visit. The Service Department was very organized, and even though they were short-handed, they handled everything efficiently. We also received complimentar The Service Department was very organized, and even though they were short-handed, they handled everything efficiently. We also received complimentary shuttle service to the local mall. All work on my car was done well and was well documented. And my compliments to the car washer. ... My windows have never been so clean! Thanks! More

It was just okay. I had appointments at 10 am. Got car at 4 pm. I had appointments at 10 am. Got car at 4 pm. More

Well organized and professional service , fast and nice sitting waiting room just wished the car was washed sitting waiting room just wished the car was washed More

Had the side airbag recall completed. All went good. It's a big place however they seem to run an efficient operation. The people working with you there are experienced. The customer serv All went good. It's a big place however they seem to run an efficient operation. The people working with you there are experienced. The customer service staff over the phone need a bit of a tune up. I was told I would need to make 2 visits which was wrong. I'm happy with my regular car mechanics @ L&M here in Lake Forest. Just needed to get this recall taken care of.. More