AutoNation Toyota Irvine - Service Center

This location is convenient and they have a friendly and efficient staff. I will continue to do business with them for a long time! efficient staff. I will continue to do business with them for a long time! More

Had to wait +30 minutes (with appointment) to get the rep. I requested drop off and pick up. After car was done, no one arranged for pick up. rep. I requested drop off and pick up. After car was done, no one arranged for pick up. More

I did a 5k maintenance appointment last Saturday; our service advisor didn't look helpful. We decided to have a shuttle going to a mall due to our car will take 3 hrs to finish the service. AutoNation of service advisor didn't look helpful. We decided to have a shuttle going to a mall due to our car will take 3 hrs to finish the service. AutoNation offered it thru Lyft, however when our advisor called us to inform that our car is ready to pick up, he mentioned that waiting period to pick us up from the mall will be another 2 hours. I don't understand why it will take that long to get a shuttle thru Uber or Lyft, though they used that service earlier. To avoid too much conversation, I ended up booking an Uber going to service ctr which only took 10 minutes. More

Fast efficient service and friendly service advisor. I’ve been a loyal toyota auto nation costumer since 2014. This is my 4th generation toyota. Love it. I’ve been a loyal toyota auto nation costumer since 2014. This is my 4th generation toyota. Love it. More

Pleasant, excellent service. I would definitely recommend using the service department at Autonation in Irvine. I would definitely recommend using the service department at Autonation in Irvine. More

Each time I visit AutoNation Toyota in Irvine, have to wait more than 15 minutes to speak with an associate, so this time I made an appointment because Auto Nation sent me emails every week saying my brea wait more than 15 minutes to speak with an associate, so this time I made an appointment because Auto Nation sent me emails every week saying my break is due for the service. After I made the appointment they sent me 2 to 3 emails for confirmation. I went there I had to wait about 10 minutes, and who is sent me a confirmation email came to me and asked me why am I here today. I also waited 2 hours for a break Fluid change that he promised to finish by a max of 1.5 hours. More

I took my car to AutoNation Toyota Irvine for an oil change. The apointment was set up with ease and speed. The service was excellent. They did the job within a few hours and they provided a ride to and change. The apointment was set up with ease and speed. The service was excellent. They did the job within a few hours and they provided a ride to and from my house which saved time waiting for the service. I am coming back next time I need service. More

Fast, efficient service provided. No added service recommended for once. I will continue using this service center. No added service recommended for once. I will continue using this service center. More

The very narrow (fire? ) exit was blocked off with several cars illegally parked on both sides even with a clear RED-painted curve side (unsafe). My son had to turn around ) exit was blocked off with several cars illegally parked on both sides even with a clear RED-painted curve side (unsafe). My son had to turn around and back to the side parking area to tell me that he can’t get out. I had to honk the horn of my SUV many times to notify drivers to open up the very narrow exit. No Toyota representative whatsoever came out to check the noise, but finally one of the drivers got out and took his time to move his vehicle. Also, my son had to personally pick up his car parked at the back as supposed to the car being driven by a Toyota representative to the front exit. A service paper mat was also missing. More

Thank you Toyota, I’ve been with Toyota for 5 years, I have two Toyota Prius, I witnessed people yelling for stupid things in customer service always fixing their problems, I see people leaving with a sm have two Toyota Prius, I witnessed people yelling for stupid things in customer service always fixing their problems, I see people leaving with a smile Customer service is very professional, they are always willing to work with you, they give you good explanations, documents, and details, you will receive a text message or a call when the car is ready, excellent service, car wash, coupons, They drop me off at home and pick me up excellent service I’m very happy with them, 💯% satisfaction Thank you 🙏 Toyota!! Keep the good work 👏👏👏🥳 Mónica 🎉To Prius Toyota Prius More