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AutoNation Toyota Irvine - Service Center
Irvine, CA
1,005 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,005 Reviews of AutoNation Toyota Irvine - Service Center
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August 31, 2022
Joe Schulte was amazing as our service tech! He explained everything well and didn’t ignore the fact that I was there as a woman with my husband. What I mean by that is he spoke to both of us wi He explained everything well and didn’t ignore the fact that I was there as a woman with my husband. What I mean by that is he spoke to both of us without ignoring me. So appreciated and refreshing. He was also honest and trustworthy. More
by DK
Employees Worked With
Joe Schulte
August 31, 2022
Everything went very well from checkin to checkout. They were very busy so I elected to get a ride home and pick up when my car was done. Thank you for the service. They were very busy so I elected to get a ride home and pick up when my car was done. Thank you for the service. More
by ealcala4632
Employees Worked With
James Reyes
August 31, 2022
Great when buying car but first experience with service was not good. Waited 45 minutes for the advisor to drop off car eventhough I have appointment. Advisor was slow and not helpful (saw appointment whi was not good. Waited 45 minutes for the advisor to drop off car eventhough I have appointment. Advisor was slow and not helpful (saw appointment which was 30 minutes later than mine with another advisor already got paperwork done). No follow up call when car was delayed. Car was not cleaned when returned (could have asked if want to wait). More
by woowwc
Employees Worked With
Braulio
August 30, 2022
While my car was in to have the hybrid battery replaced, my catalytic converter was stolen. I did a public records request with the City of Irvine and saw that this was the second time in the past two month my catalytic converter was stolen. I did a public records request with the City of Irvine and saw that this was the second time in the past two months where there was a reported grand theft from an automobile at this dealership. AutoNation Irvine has been stonewalling by not returning my calls and has offered nothing to try to resolve the issue. When I visited in person, they said they want me to go through my insurance. In other words, they’re making me take on the increased insurance costs that will likely result rather than accept responsibility for caring for my car while it’s in their possession. More
by Jeremy E
Employees Worked With
Joel
August 30, 2022
You drive into the service area and are not greeted promptly. You just wait around for what seems like an eternity. Finally someone helps. I would suggest an actual greeter that can give basic answers promptly. You just wait around for what seems like an eternity. Finally someone helps. I would suggest an actual greeter that can give basic answers and to let the client know what to expect with the service experience. Even the checkout was confusing. No cashier...just find the person who checked you in...but that wasn't the person I needed to see. Overall a very confusing experience. More
by dngreen4
Employees Worked With
Joel
August 30, 2022
My regular service advisor was out but I was promptly seen by service advisor Joua. She did a great job of getting my car checked in and my car was done in 2 1/2 hours. seen by service advisor Joua. She did a great job of getting my car checked in and my car was done in 2 1/2 hours. More
by bkirk
Employees Worked With
Joua
August 29, 2022
I brought in my 4Runner for regularly scheduled maintenance. Manny was polite, professional and prompt. The vehicle was serviced as expected and ready before promised. maintenance. Manny was polite, professional and prompt. The vehicle was serviced as expected and ready before promised. More
by gsbaum09
Employees Worked With
Manny
August 29, 2022
Made an appt, but waited 45 min for Eric Rodriguez who I guess was out to lunch. The car was not ready at promised time. Reached out to Eric twice because he never followed up. Had to wait extra 2 hours and guess was out to lunch. The car was not ready at promised time. Reached out to Eric twice because he never followed up. Had to wait extra 2 hours and 15 min which was past the closing time. Never received an apology from Eric. More
by Paranbada3
Employees Worked With
Eric Rodriguez
