AutoNation Toyota Irvine - Service Center

I dont believe my service writer was advocating for me. A software update was needed. I had information that it was covered under warranty, yet he tried to charge me. I had him check again and it was cover A software update was needed. I had information that it was covered under warranty, yet he tried to charge me. I had him check again and it was covered and completed under warranty. It calls into question their credibility. I shouldn't have to fight for warranty items that are covered. Its a good thing we can look up issued on the internet nowdays. More

Went in for oil change on a Saturday and was taken in at 8:00 am with a appointment. Waiting area was clean , coffee, and snacks,water. Joel was in charge and contacted me to say bad battery. Looked at vide 8:00 am with a appointment. Waiting area was clean , coffee, and snacks,water. Joel was in charge and contacted me to say bad battery. Looked at video of my inspection what is a plus for auto nation. Got a battery with a manager discount. Nice experience. Will return More

I find it very difficult to make appointments and having to wait several days to bring my car in. to wait several days to bring my car in. More

from making my on line Apt. to taking my car in.. to having everything completed when promised it was fine... even the on line pay option was easy and saved time. the only dra to taking my car in.. to having everything completed when promised it was fine... even the on line pay option was easy and saved time. the only draw back was NO CAR WASH this had always been done. But with our drought I figured they were doing their part to conserve. More

i would not go back if i felt irvine toyota if the service was not great It was easy to make an appt and to check in Always a pleasure to work with ERIC RODRIGUEZ service was not great It was easy to make an appt and to check in Always a pleasure to work with ERIC RODRIGUEZ More

Got in an out fast - 5k service, friendly and efficient! !! Nice waiting room with Starbuck's coffee. !! Nice waiting room with Starbuck's coffee. More

I always enjoy coming to AutoNation Toyota Irvine for service. Their customer lounge is clean and quiet enough to get some work done at their desk areas, complete with plugs and Wi-Fi. Thank you! service. Their customer lounge is clean and quiet enough to get some work done at their desk areas, complete with plugs and Wi-Fi. Thank you! More

The service department here at Irvine has been extremely cold and very corporate over the past 3 years. Only reason I came back was some lady called and actually admitted that they have been terrible. It cold and very corporate over the past 3 years. Only reason I came back was some lady called and actually admitted that they have been terrible. It actually felt really good to have someone admit that! So I came back. The experience was better but not mind blowing. Somebody actually acknowledged me when I drove up Instead of me just sitting there for up to 30 minutes in the past without anyone saying anything. Over the last year, I would drive out of my way to avoid this place. But, The personailezed call reaching out to me meant a lot. I will be bringing my car back for more work now. I hope they don’t go back to their old ways. We will see. More

Service fine, just a little slow to be seen initially but the employees were nice the employees were nice More

Worst Adviser I ever experienced (Joua Cha), she is rude, impolite and not a customer friendly person. She ‎will tell you to avail all kinds of maintenance services that your cars' doesn't need without eve impolite and not a customer friendly person. She ‎will tell you to avail all kinds of maintenance services that your cars' doesn't need without even inspecting them yet. Since I know my car is in good condition and I dont take them, she will put you in a bad impression that you decline them and force you to sign the papers. The car is in lease that is why I am really taking good care of the car and avoiding this bad impression from the service center once the car is due for return. This is the very first time I have an argument with the adviser during the car service. And its a shamed that I learned that this lady is the Manager of the service center. I am really trying my best not to argue that time cause I am recovering from hypertension but she is so provocative Also, I even discover that the glove box was not aligned due to poor workmanship, I just fixed them back by myself afterwards. More