AutoNation Toyota Irvine - Service Center

I always enjoy coming to AutoNation Toyota Irvine for service. Their customer lounge is clean and quiet enough to get some work done at their desk areas, complete with plugs and Wi-Fi. Thank you! service. Their customer lounge is clean and quiet enough to get some work done at their desk areas, complete with plugs and Wi-Fi. Thank you! More

The service department here at Irvine has been extremely cold and very corporate over the past 3 years. Only reason I came back was some lady called and actually admitted that they have been terrible. It cold and very corporate over the past 3 years. Only reason I came back was some lady called and actually admitted that they have been terrible. It actually felt really good to have someone admit that! So I came back. The experience was better but not mind blowing. Somebody actually acknowledged me when I drove up Instead of me just sitting there for up to 30 minutes in the past without anyone saying anything. Over the last year, I would drive out of my way to avoid this place. But, The personailezed call reaching out to me meant a lot. I will be bringing my car back for more work now. I hope they don’t go back to their old ways. We will see. More

Service fine, just a little slow to be seen initially but the employees were nice the employees were nice More

Worst Adviser I ever experienced (Joua Cha), she is rude, impolite and not a customer friendly person. She ‎will tell you to avail all kinds of maintenance services that your cars' doesn't need without eve impolite and not a customer friendly person. She ‎will tell you to avail all kinds of maintenance services that your cars' doesn't need without even inspecting them yet. Since I know my car is in good condition and I dont take them, she will put you in a bad impression that you decline them and force you to sign the papers. The car is in lease that is why I am really taking good care of the car and avoiding this bad impression from the service center once the car is due for return. This is the very first time I have an argument with the adviser during the car service. And its a shamed that I learned that this lady is the Manager of the service center. I am really trying my best not to argue that time cause I am recovering from hypertension but she is so provocative Also, I even discover that the glove box was not aligned due to poor workmanship, I just fixed them back by myself afterwards. More

I booked an appointment in advance online. Efficient, helpful, quality service. The vehicle was ready on time. I expected a carwash, but that didn't happen. Efficient, helpful, quality service. The vehicle was ready on time. I expected a carwash, but that didn't happen. More

I recently had my Tacoma serviced and had excellent customer service. Service advisor, Amanda Baker was fantastic. She was friendly, kept me informed while the maintenance was being performed. She is v customer service. Service advisor, Amanda Baker was fantastic. She was friendly, kept me informed while the maintenance was being performed. She is very knowledgeable and answered all my questions. The price was very reasonable. I highly recommend AutoNation Toyota Irvine. S.E. More

Everything from checkin to completion of the recall was well done. The service personnel was courteous and kept me informed. well done. The service personnel was courteous and kept me informed. More

The service is good, the agent also will recommend what kind of maintenance you need. kind of maintenance you need. More

I got there and everyone was very helpful and friendly. James was very welcoming and fast. I will definitely come back and refer family and friends. James was very welcoming and fast. I will definitely come back and refer family and friends. More