AutoNation Toyota Irvine - Service Center

Needed a new battery in a hurry. Got an appointment right away but then it took almost 3 hours to have the battery installed, a filter changed and new wiper blades. If you have an ap Got an appointment right away but then it took almost 3 hours to have the battery installed, a filter changed and new wiper blades. If you have an appointment it shouldn't take that long. More

The new update services system is really organized and professional. It is much better than before. professional. It is much better than before. More

With an appointment, I still didn’t get my car back, after an oil change and tire rotation, until 3 hours later! Today, my light went on signaling low tire pressure 😡 REALLY! I paid for tire rotation after an oil change and tire rotation, until 3 hours later! Today, my light went on signaling low tire pressure 😡 REALLY! I paid for tire rotation and you didn’t check the pressure😵‍💫 After all these years, I’m not sure I will ever return! More

Zero stars if I could. This was the WORST experience ever. DO NOT get your car serviced here. Long story short, I went in for a 10k mi service and when I got my car back th This was the WORST experience ever. DO NOT get your car serviced here. Long story short, I went in for a 10k mi service and when I got my car back there were massive scratches and a dent on my trunk. I made an appointment to get them fixed and the Service Manager Denise Lewis was absolutely horrible. She had an attitude and denied her team did anything and accused me of doing it saying the back and forth scratches came from something like “kitty cat claws” and there was nothing there that would do that. She wouldn’t accept responsibility. I wouldn’t have been there if the scratches and dent were my fault, I have better things to do with my life. She ended up having them buff most of it out (I can still see a scratch) but was going to make me pay for the dent fix. She also claimed she couldn’t see that there weren’t any scratches in their before photos when that absolutely wasn’t true. I reached out to the GM, Mark Mehta, and he was no help. You’d think he’d want to make it right, but no response from him at all. The only reason I went to a dealership is because my car is still under warranty, but I would gladly pay my mechanic money instead of a free service if I had to deal with this place and these “customer service” people again. More

I dont believe my service writer was advocating for me. A software update was needed. I had information that it was covered under warranty, yet he tried to charge me. I had him check again and it was cover A software update was needed. I had information that it was covered under warranty, yet he tried to charge me. I had him check again and it was covered and completed under warranty. It calls into question their credibility. I shouldn't have to fight for warranty items that are covered. Its a good thing we can look up issued on the internet nowdays. More

Went in for oil change on a Saturday and was taken in at 8:00 am with a appointment. Waiting area was clean , coffee, and snacks,water. Joel was in charge and contacted me to say bad battery. Looked at vide 8:00 am with a appointment. Waiting area was clean , coffee, and snacks,water. Joel was in charge and contacted me to say bad battery. Looked at video of my inspection what is a plus for auto nation. Got a battery with a manager discount. Nice experience. Will return More

I find it very difficult to make appointments and having to wait several days to bring my car in. to wait several days to bring my car in. More

from making my on line Apt. to taking my car in.. to having everything completed when promised it was fine... even the on line pay option was easy and saved time. the only dra to taking my car in.. to having everything completed when promised it was fine... even the on line pay option was easy and saved time. the only draw back was NO CAR WASH this had always been done. But with our drought I figured they were doing their part to conserve. More

i would not go back if i felt irvine toyota if the service was not great It was easy to make an appt and to check in Always a pleasure to work with ERIC RODRIGUEZ service was not great It was easy to make an appt and to check in Always a pleasure to work with ERIC RODRIGUEZ More

Got in an out fast - 5k service, friendly and efficient! !! Nice waiting room with Starbuck's coffee. !! Nice waiting room with Starbuck's coffee. More