AutoNation Toyota Irvine - Service Center

Amanda very helpful and friendly. Mechanic work thorough. I always feel confident in Toyota maintenance. Mechanic work thorough. I always feel confident in Toyota maintenance. More

Since we Heyerdahl going to stop servicing Lexus which is absurd the costumer service has declined. I used to be greeted after driviving in before I shut off the car. Now I get out and stand for five minutes absurd the costumer service has declined. I used to be greeted after driviving in before I shut off the car. Now I get out and stand for five minutes while a half asleep agent is more concerned with his coffee More

The service adviser is as very communicative and helpful to make sure that my car was going to get what it needed. The wait time was long even though I had an appointment. Over all I would keep coming becau to make sure that my car was going to get what it needed. The wait time was long even though I had an appointment. Over all I would keep coming because of the great service and communication. More

They are professional,cooperative, helpful and give you updates with all the details concerning your vehicle until you receive it in perfect condition updates with all the details concerning your vehicle until you receive it in perfect condition More

Oil changes take close to 2 hours regardless of appointment. The workstation outlets in the waiting area unfortunately don’t work with the exception of 1. appointment. The workstation outlets in the waiting area unfortunately don’t work with the exception of 1. More

I received outstanding customer service from Gilbert yesterday. Gilbert, and the AutoNation Team turned off my "Check Engine" light, and now I may pass the Smog Test. Big Shout Out to Gilbert - Than yesterday. Gilbert, and the AutoNation Team turned off my "Check Engine" light, and now I may pass the Smog Test. Big Shout Out to Gilbert - Thank You! More

I started taking my car here instead of the Huntington Beach Toyota once I moved to Irvine. The difference in service is night and day between the two service centers that I wouldn’t even call what they o Beach Toyota once I moved to Irvine. The difference in service is night and day between the two service centers that I wouldn’t even call what they offer at Irvine “Service”. Appointments don’t matter and the past 2 times I arrived to pick up my car, I had to wait around for approximately 45mins to pick up my car after I was told it was done. The last time I was there, my tech was short and rude and my car was damaged and the service manager said that they would contact the body shop that they use and get back to me but it’s almost been 2 weeks. I’ve called to get an answer as to what are the next steps and get put on hold and hung up on as it’s clear they are trying to dodge responsibility. They take pictures of your car during intake in case of damage, but the pictures of my car magically disappeared. Waste of time. Terrible service. Take your car elsewhere if you value it and your time. More

Good service rep, Eric. Very friendly and professional, very informative and kept me in the loop Very friendly and professional, very informative and kept me in the loop More

Thanks to Francisco , he was very helpful and answered all my questions, a great experience. all my questions, a great experience. More

The service has diminished steadily over the five years I’ve been going here. My first appointment was canceled the night before by a staff member, I’ve never had this happen before. Unacceptable. If I did I’ve been going here. My first appointment was canceled the night before by a staff member, I’ve never had this happen before. Unacceptable. If I didn’t have prepaid service, I would never come back. Costs for services not covered by warranty are extremely high. Will be looking for a new mechanic once my warranty expires. More