AutoNation Toyota Irvine - Service Center

I started taking my car here instead of the Huntington Beach Toyota once I moved to Irvine. The difference in service is night and day between the two service centers that I wouldn’t even call what they o Beach Toyota once I moved to Irvine. The difference in service is night and day between the two service centers that I wouldn’t even call what they offer at Irvine “Service”. Appointments don’t matter and the past 2 times I arrived to pick up my car, I had to wait around for approximately 45mins to pick up my car after I was told it was done. The last time I was there, my tech was short and rude and my car was damaged and the service manager said that they would contact the body shop that they use and get back to me but it’s almost been 2 weeks. I’ve called to get an answer as to what are the next steps and get put on hold and hung up on as it’s clear they are trying to dodge responsibility. They take pictures of your car during intake in case of damage, but the pictures of my car magically disappeared. Waste of time. Terrible service. Take your car elsewhere if you value it and your time. More

Good service rep, Eric. Very friendly and professional, very informative and kept me in the loop Very friendly and professional, very informative and kept me in the loop More

Thanks to Francisco , he was very helpful and answered all my questions, a great experience. all my questions, a great experience. More

The service has diminished steadily over the five years I’ve been going here. My first appointment was canceled the night before by a staff member, I’ve never had this happen before. Unacceptable. If I did I’ve been going here. My first appointment was canceled the night before by a staff member, I’ve never had this happen before. Unacceptable. If I didn’t have prepaid service, I would never come back. Costs for services not covered by warranty are extremely high. Will be looking for a new mechanic once my warranty expires. More

Juole he is the best as usual thanx for everything , i wish u guys keep giving a chance for Lexus owners to service theme cars with u 😀 wish u guys keep giving a chance for Lexus owners to service theme cars with u 😀 More

The dealer is well organized and operated. The time estimate was a little off but within a reasonable margin of error. The car wash was obviously a quick one leaving some dirt spots and car The time estimate was a little off but within a reasonable margin of error. The car wash was obviously a quick one leaving some dirt spots and car was not dried well. More

Good service. Helpful staff. Shuttle service provided. Completed the service and provide you with a detailed information Helpful staff. Shuttle service provided. Completed the service and provide you with a detailed information More

I have had my cars serviced here for more. than 5 years. Joe Schulte is my service advisor and he is excellent. He clearly explains what needs to be done and tells me what options I have. He i than 5 years. Joe Schulte is my service advisor and he is excellent. He clearly explains what needs to be done and tells me what options I have. He is the reason I have continued to have my cars serviced here, even though there are Toyota dealerships closer to me. More

Way too expensive and took too long. Hate the upsell. Need to find a mechanic for maintenance. Driving customers away with the cost. Hate the upsell. Need to find a mechanic for maintenance. Driving customers away with the cost. More

I only like it for the first time because of the advisor named Amanda. It was always bad before every time I have my service visit.. I always have to wait for a long time but since she became my advisor, I named Amanda. It was always bad before every time I have my service visit.. I always have to wait for a long time but since she became my advisor, I don’t need to wait that long. She really took care of me. More