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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,005 Reviews

1,005 Reviews of AutoNation Toyota Irvine - Service Center

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June 06, 2024

Worst experience I’ve had. My moonroof shattered unexpectedly I was told it was hit by a rock even though there was no point of contact. The service department ordered the wron More

by alyssa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
Jun 11, 2024 -

AutoNation Toyota Irvine responded

Hi Alyssa, thank you for taking the time to leave us feedback about your experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (949) 287-8766 to discuss what we can do to help.

June 04, 2024

Excellent service, Eric was on top of everything, keeper me informed through the whole process. I was in the automobile industry for 28 yrs. I know what I'm looking for when it comes to service. Great job, More

by wlvrnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jun 07, 2024 -

AutoNation Toyota Irvine responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2024

Had a great experience, friendly staff, kept me informed, helped get an extra thing done the same day! Clean waiting area with snacks snd water and a restroom a plus! 😊 More

by Lucysmomkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
Jun 07, 2024 -

AutoNation Toyota Irvine responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 03, 2024

kept customer waited at lounge for 6hrs to change engine oil change and brakes pads. More

by choonglenglim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moreno
Jun 07, 2024 -

AutoNation Toyota Irvine responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (949) 287-8766 to discuss what we can do to help.

May 31, 2024

Very annoyed that the rep “said she made a shuttle appointment” I called 3 times and finally got it scheduled myself More

by dpaley25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Jun 05, 2024 -

AutoNation Toyota Irvine responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

May 23, 2024

My service advisor, Amanda is very professional, personable, knowledgeable, caring, and efficient. She and the mechanics make a great team, they always do wonderful work to keep my car in amazing co More

by green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Baker and her teams.
May 24, 2024 -

AutoNation Toyota Irvine responded

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 22, 2024

I love AutoNation Toyota and have been coming here for service for over 20 years. I bought my wonderful Camry Hybrid here and the advisors and mechanics have kept it running beautifully! More

by mpero33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, Manny, Joe.
May 24, 2024 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 20, 2024

This is the first dealership I’ve ever used for maintenance that respects my time. They are efficient and thorough and go out of their way to explain what they are finding while working on my car. More

by cindy0922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 23, 2024 -

AutoNation Toyota Irvine responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 20, 2024

ur Review: My service rep is Manny. He is the reason I bought my second car at AutoNation in Irvine, and why I continue servicing my car there. He is professional personable and just ov More

by wterri918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
May 23, 2024 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2024

Brought my car in for service, Amanda assisted me with check in. She was so polite and professional and most importantly got me checked in promptly. Most dealerships leave you sitting and waiting in your More

by sarahloera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Baker
May 20, 2024 -

AutoNation Toyota Irvine responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Irvine! We do hope we can be of assistance in the future. Take care!

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