AutoNation Toyota Irvine - Service Center

My visit was smooth and handled professionally. My Toyota representative, Gilbert, was great to work with. Overall, an excellent experience. My Toyota representative, Gilbert, was great to work with. Overall, an excellent experience. More

My partner and I have been dedicated customers at AutoNation Toyota Irvine for over a decade. We’ve purchased two cars there and have had all the servicing on both cars done there as well. Our two wo AutoNation Toyota Irvine for over a decade. We’ve purchased two cars there and have had all the servicing on both cars done there as well. Our two wonderful service advisors are no longer working there and now apparently no one there cares about our loyalty or future business. Calls to the service center over a four day period have gone unreturned including a call to one of the two people in charge of the Service Department. The one time I spoke to a Service Advisor he said he was too busy to return my call because they were super busy, then promised me he would do so and ultimately never did. Well it appears that you are too busy to care about our business. We are looking to buy a new Toyota next year so you’ve lost not only our servicing business but the sale of a new car or two as well. Perhaps you should value loyal customers and not cast them aside as you‘ve done with us. Returning phone calls is good business but it appears that little nugget of courtesy didn’t make it into your training manual. More

I've been going to this dealership for over 10 years. What makes the Service Department so good is the Service Specialist, Manny. He is very honest and caring. He doesn't try to upsell you and is alwa What makes the Service Department so good is the Service Specialist, Manny. He is very honest and caring. He doesn't try to upsell you and is always friendly and accommodating. He makes sure that the correct services are performed. The five stars is really for him and his attitude and his honesty. As long as he's there, I'll be coming back! More

We had a very bad experience with the service dept. this time usually was IK this time usually was IK More

Employees were nice and knowledgeable but I had an appointment and still had to wait almost 4 hours for the service (oil & filter change, appointment and still had to wait almost 4 hours for the service (oil & filter change, More

Employees were nice and knowledgeable but I had an appointment and still had to wait almost 4 hours for the service (oil & filter change, and alignment) to be completed. My appointment was at 9:00 and appointment and still had to wait almost 4 hours for the service (oil & filter change, and alignment) to be completed. My appointment was at 9:00 and I did not leave the dealership until shortly after 1pm. Was able to use a coupon I found online and that saved me over $100. Check for coupons and plan to be there for a while. More

Always efficient, professional and timely. Service advisor James Reyes took good care of me. Highly recommended Service advisor James Reyes took good care of me. Highly recommended More

Joel Avila Navarro was kind and courteous and competent. Car was in good hands and felt they are reliable. Even provided a video of some issues to be aware of for future repairs. Car was in good hands and felt they are reliable. Even provided a video of some issues to be aware of for future repairs. More

Was very happy with the Quality of workman as hip and the time but a little disappointed in the communication we with the shuttle service. Otherwise, a 5 star rating time but a little disappointed in the communication we with the shuttle service. Otherwise, a 5 star rating More

This was my first time at this dealership to service my pre-owned car that I purchased from a private party several months ago. pre-owned car that I purchased from a private party several months ago. More