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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,005 Reviews

1,005 Reviews of AutoNation Toyota Irvine - Service Center

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December 09, 2022

This is the second time in a row that I had a scheduled extended warranty service for a simple oil change and the car was not done in the promised hour and a half. Also, they did not reset the maintenance More

by markandsheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Dec 12, 2022 -

AutoNation Toyota Irvine responded

Hello, we appreciate you taking the time to respond. The staff at AutoNation Toyota Irvine take our reviews very seriously. Please call our General Manager at (949) 287-8766 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

December 08, 2022

Joe was extremely helpful in resolving our problem. He was responsive and got back to us right away More

by erkoff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Schulte
Dec 10, 2022 -

AutoNation Toyota Irvine responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 08, 2022

Have been working with Advisor Manny for the past 4 years. He always very helpful and honest, This time did a good job like used to be. Thanks for your services. More

by C.K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Moreno
Dec 10, 2022 -

AutoNation Toyota Irvine responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

December 07, 2022

Very nice people, and a pleasure meeting them. Also, very efficient details on the condition of my car including visuals from the service area. Impressive. More

by csylar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Don, Daniel
Dec 12, 2022 -

AutoNation Toyota Irvine responded

Hi, we're glad you had such a wonderful experience with us! Feel free to stop by if you ever need any more help.

December 07, 2022

Service advisor was very good and pleasant despite my concerns with pricing. I give him high ratings. But,iIf you don't know cars they will take advantage and will run your bill up with unnecessay wor More

by arkspeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Braulio
Dec 11, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (949) 287-8766, so we can work towards a resolution. We look forward to hearing from you.

December 06, 2022

Joua- she has made the Autonation service center a 1000% better! - Denton Chase- I have been a customer for 19 years, so thank you!! More

by dlchase11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joua
Dec 09, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 05, 2022

Friendly behavior crews, Fantastic service, skill full workers, honest and passionate peice of advices and helpful customer guidance More

by Hamidreza SHIRAZI
Recommend Dealer
Yes
Employees Worked With
James Reyes
Dec 07, 2022 -

AutoNation Toyota Irvine responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 02, 2022

The service was pretty good and fast, shuttle service is convenient and the people was friendly More

by Joel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie, Francisco
Dec 04, 2022 -

AutoNation Toyota Irvine responded

Hi Joel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2022

The service I received on my last appointment was better than my previous appointments. I like that they shared, with pictures, what needs to be sorked on in the future. Not happy with the quoted price thou More

by shumaker.gj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Dec 01, 2022 -

AutoNation Toyota Irvine responded

Hello Shumaker, thank you for taking the time to leave us feedback. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 01, 2022

They send you emails with coupons and when you get there , they say not valid actually wanted to charge double what they advertise . They do a bait and switch on a oil change. Talked to Denise Lewis and n More

by ramdial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Lewis
Dec 02, 2022 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon.

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