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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,005 Reviews

1,005 Reviews of AutoNation Toyota Irvine - Service Center

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December 27, 2022

Normally I get my tires rotated with the coupon. This time you wanted to charge me for it. No Bueno! More

by mmyatt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Dec 28, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon.

December 23, 2022

Everyone from the moment I entered with my car were courteous, and friendly. I had all my questions answered right away and I was in/out in almost exactly the time I was quoted to be there. WOW, the p More

by ekapsent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
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December 22, 2022

My car needed regular oil change maintenance but the mechanic found a few costly repairs. I’m grateful to know there is someone who knows how to fix cars! Keep up with training mechanics! More

by FJ4ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Dec 26, 2022 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 21, 2022

Procedures have drastically improved here. Was in at 7am for service and out before 9am! More

by bkirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Dec 24, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 14, 2022

Extremely helpful and courteous. They worked hard to get my vehicle done that same day! More

by KosterGal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Dec 15, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 14, 2022

When I went to the service area, the place was big and clean. Also, the dealer was so nice. He explained why my car needed some service and which service is not required now. More

by Hanbyeol Seol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israr
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Dec 15, 2022 -

AutoNation Toyota Irvine responded

Hi Hanbyeol, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 14, 2022

Eric Rodriguez was great. Unfortunately my service took an hour longer than estimated. cha cha cha More

by Jack Nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
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Dec 19, 2022 -

AutoNation Toyota Irvine responded

Hi Jack, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

December 10, 2022

I’ve been taking my vehicle here for a few years and all is gods thus far. The only thing I encourage is to keep your awesome shuttle man. The Uber drivers could not pick me up twice and it took over an h More

by Brigitte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Kolb
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Dec 13, 2022 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 09, 2022

Joel Avila and his team were so impressive. He was ultra professional, came to my vehicle with no judgement and honestly discussed what was needed right away to keep my vehicle safe and also wh More

by tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, Victoria, 2 awesome shuttle drivers
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Dec 12, 2022 -

AutoNation Toyota Irvine responded

Hello Tammy, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe, and we'll see you on the road.

December 09, 2022

Very courteous and helpful. Only improvement would be quicker turn around for straightforward oil change and tire rotation visit. More

by cnsresearch
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel, Don
Report | Print
Dec 12, 2022 -

AutoNation Toyota Irvine responded

Hello, thank you for taking the time to leave us feedback. Drive safe, and we'll see you on the road.

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