AutoNation Toyota Irvine - Service Center

First time I used AutoNation Toyota Irvine service dept for a battery replacement. Pleasantly surprised by their efficiency. Got me in quickly as a walk-in. Did need a battery terminal connector replacemen for a battery replacement. Pleasantly surprised by their efficiency. Got me in quickly as a walk-in. Did need a battery terminal connector replacement, which seemed a little pricey ($75). But did not really have a choice. Satisfied customer overall. More

Service is great and the person help me is awesome. Will recommend to someone to auto nation service. Will recommend to someone to auto nation service. More

Excellent customer service. They really want out of their way to assist with my issue. They really want out of their way to assist with my issue. More

I went there for a recall on 1/2/23 at 7:15 am. There were many service manager sitting in the area. Service was great and fast. Shuttle service was great too. There were many service manager sitting in the area. Service was great and fast. Shuttle service was great too. More

Gilbert took care of me and was very helpful throughout the whole process. I really like this dealership. the whole process. I really like this dealership. More

Confusing - too many negotiations on service pricing. Had to call several similar dealerships to get the competitive quotes and then bring the service cost down. Had to call several similar dealerships to get the competitive quotes and then bring the service cost down. More

I bought a car here back in 2019. The sales team was fantastic. I went in and told them what I wanted and they worked really hard to get me into that vehicle at a price I could afford The sales team was fantastic. I went in and told them what I wanted and they worked really hard to get me into that vehicle at a price I could afford. I happened to trade the vehicle on a whim when I was out of town. However, I still go to this dealership for all my service needs despite another Toyota dealership being closer. The service reps are all straightforward and easy to work with. I hope to purchase another vehicle from this dealership in the next 6-12 months. Highly recommend!!! More

The service consultant Braulio Ramirez makes me feel welcome. He explained the possible problems very well. He also trying to duplicate the problem while I was there to clearly explain the probable caus welcome. He explained the possible problems very well. He also trying to duplicate the problem while I was there to clearly explain the probable causes of the problem with the vehicle. More

My car was taken immediately when I arrived at my dealership. The estimate they gave me for cost turned out to be more than they ended up charging me. My service rep was very thorough in explaining w dealership. The estimate they gave me for cost turned out to be more than they ended up charging me. My service rep was very thorough in explaining what was needed, and my car was serviced in the time that was estimated. I was very grateful. As a widow, I am dependent on the honesty of my service person, and at Toyota I feel cared for! Thank you, James for watching out for me! More

I have taken my car there since I purchased it in 2017. All services have been performed in a timely manner and I have received good communication from them. Their shuttle service can be very helpful. In g All services have been performed in a timely manner and I have received good communication from them. Their shuttle service can be very helpful. In general, I was never impressed with their service, but not disappointed either. This changed in my last two visits. On my second-to-last visit, I told the service specialist that I would be waiting for my car to be ready in the lobby. After 3 hours, I looked for him and he acted very surprised and embarrassed that I was still there - it was obvious that he had forgotten to call me. It happens, I understand. Unfortunately, he did not even attempt to apologize. When I asked if he had forgotten about me, he changed the subject... I did not feel respected. More recently, on my last visit, I took my car there to be serviced and to check an error message. I was told that it would cost me around $200 to check the problem. When it was time to pick up the car, I was told that the problem could not be fixed because the sensor had been moved out of place as a result of an accident. I was supposed to take my car to a body shop first. Fine. Except that my car was never in an accident. When I told the service specialist this, it was clear that he did not believe me. When I tried to better understand the problem and what I could do to fix it, he simply repeated the same explanation: I needed to take the car to the body shop that fixed it after the accident - in other words, he did not believe me and was not listening to me. After pressing for an alternative explanation for the problem and getting the same nonsensical response, I gave up. Again, I left AutoNation feeling disrespected for the second time in a row. In addition, I had to pay $200 for a diagnosis that did not fix the problem or lead me to a clear path to solving the problem. A day or so later, I received a message from AutoNation with a link to a video from the service team - "this is great!," I thought. "I will finally see where the problem is!" Unfortunately, the video (a great idea, in principle) was useless: it only showed me that my tires were in good shape. It did not show me a single thing they worked on or, more importantly, where the faulty sensor was located and what I could do about it. Sigh. Needless to say, I did not feel good about leaving over $1200 there to pay for the car's service. More