AutoNation Toyota Irvine - Service Center

I empathize with the technicians for the system being down, but it took an extreme amount of time for anything to be done. The last few experiences I had with the service center have left me leaving almo down, but it took an extreme amount of time for anything to be done. The last few experiences I had with the service center have left me leaving almost in tears for a variety of reasons. Simply being put I spend over $3000 at your service center, I would have expected the work I requested to be competed to have been done. Rather, I get my car back and the additional services the technician found were completed but not the one I requested. More

Eric is very knowledgeable of his work. He provided great service. My car is in great hands He provided great service. My car is in great hands More

Very good services . . my advisor james is pretty good . Also it has shuttle to send me home . my advisor james is pretty good . Also it has shuttle to send me home More

Scheduling service was easy and dropping the vehicle off was quick and efficient. Upon returning to pick up I was out in less than five minutes was quick and efficient. Upon returning to pick up I was out in less than five minutes More

Very prompt, reliable service and I appreciate that my car was ready by the promised time car was ready by the promised time More

Your dealer coupons is fool of I bring my car to you dealer change the oil the coupon change the oil tires rotation multi point inspection and basic maintenance but when I bring my car there they say i dealer change the oil the coupon change the oil tires rotation multi point inspection and basic maintenance but when I bring my car there they say if I want tire rotation I have to pay 40$ more for rotation my tire. Why? Have to pay 40$ more????????? More

Terrible people. Manipulative and scamming do not do business with these folks. They will take advantage of your. Manipulative and scamming do not do business with these folks. They will take advantage of your. More

Prompt service and very helpful service advisor (Mathew) for explaining issues found during dropoff and post inspection for explaining issues found during dropoff and post inspection More

Staff was helpful and knowledgeable I was in and out in no time highly recommended no time highly recommended More

Took my 80k Sienna in for routine maintenance since I had a road trip planned the following week. like the convenience of quick one-day service but knew I’d pay a little more than my regular mechanic. Got a a road trip planned the following week. like the convenience of quick one-day service but knew I’d pay a little more than my regular mechanic. Got a text that my routine services would cost $247 (fine), but also an extensive list (and video with the mechanic pointing out parts of my engine that were at risk and needed replaced) for a grand total of $16,000. (You read that right). My scam flag went up immediately and I paid my $250 and went to a third party/certified mechanic who checked my car item by item on the Toyota list - none of those repairs were needed except ONE (the axles) and even that one wasn’t urgent. Bottom line - all trust is lost in Toyota AutoNation/Irvine. Either they have one bad/dishonest mechanic trying to hit a quota/be impressive, or the whole service department is running a scam when they perceive an opportunity- either way, I won’t be around to find out. I’m done. More